Troubleshooting

Troubleshooting guides

• How to Get Support for Rainbow
• Help Desk Basics: First Steps to Solving Customer Problems
• Rainbow Pilot, your Rainbow deployment advisor
• Rainbow Hub: Support and troubleshoot tips

Logs Retrieval

• Rainbow Application Logs
• Activate and Retrieve Browser Logs
• Retrieve Rainbow client logs when the Rainbow application fails to connect

Network

• Why Should I Disable SIP-ALG

Account

• By using SSO, I can't login to Rainbow application
• I cannot change my password
• Why do I have to type my password again?

Rainbow Desktop Application

• Since upgrade to v149, my Rainbow UI changed
• My Rainbow UI isn't anymore in Softphone mode
• How to deactivate automatic update on MacOS
• Why do I have a "webRTCWarning" error message when initiating a Rainbow call ?
• Error while installing Rainbow Desktop on macOS: cannot check it for malicious software

Rainbow Web Client

• My Rainbow UI isn't anymore in Softphone mode
• Since upgrade to v149, my Rainbow UI changed

Rainbow Android Client

• Calls missing from the Company's analytics.
• Why is the Rainbow Android App automatically closed at startup when managed by an MDM system?
• Missing Android notifications

Audio & Video

• Devices management (Loudspeaker/Microphone and Camera)
• How to define the default audio and default for communications device in Windows

Administration

• How can I change my members' login e-mail addresses?

Rainbow Telephony connector for Microsoft Teams

• How to collect logs with Rainbow Telephony for Microsoft Teams

Telephony Features (PBX connection)

• I do not have the New Busy management with OmniPCX Enterprise
• Why are local phone numbers not displayed correctly or cannot be dialed ?
• Why is the internal (short) phone number not displayed in the call menu?
• How Do I Configure the PBX Numbering Rules ?
• How to dial an OXE speed-dial by range ABxxxx?

WebRTC Gateway

• WebRTC Gateway Troubleshooting Guide
• WebRTC gateway upgrade is not working
• Why does a new installed WebRTC gateway not connect ?
• Why do I have a GEOIP file not found error
• WebRTC gateway upgrade is not working

Rainbow CRM connectors

• SSO not working with Rainbow CRM Bridge for Salesforce

Other Topics

• How to enroll as a BP in Rainbow
• How to change the ownership of the existing bubble ?
• How to change ownership of the existing channel ?