Troubleshooting

Logs Retrieval

• Rainbow Application Logs
• Activate and Retrieve Browser Logs
• Retrieve Rainbow client logs when the Rainbow application fails to connect

Network

• Why Should I Disable SIP-ALG

Rainbow Desktop Application

• Since upgrade to v149, my Rainbow UI changed
• My Rainbow UI isn't anymore in Softphone mode

Rainbow Web Client

• My Rainbow UI isn't anymore in Softphone mode
• Since upgrade to v149, my Rainbow UI changed

WebRTC Gateway

• WebRTC gateway upgrade is not working

Administration

• How can I change my members' login e-mail addresses?

Telephony Features (PBX connection)

• I do not have the New Busy management with OmniPCX Enterprise

Rainbow CRM connectors

• SSO not working with Rainbow CRM Bridge for Salesforce