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How can I change my members' login e-mail addresses?

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Baptiste CANDELIER
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Issue

There are various reasons why a company administrator may need to change a member's login e-mail address, for example if the member has married and changed their surname, or if the company has merged or been bought out and the domain name of all members needs to be changed.

Option 1 - User-by-user modification

  1. Go to the admin interface
  2. Go to the members section
  3. Select the user
  4. Go to tab Security
  5. Replace the New identifier with the new e-mail address and apply
  • members list.png

    Members list.

  • member information tab.png

    Member information.

  • member security tab.png

    Replace the New identifier with the new e-mail address.

Option 2 - Bulk modification

  1. Prepare your csv file using the template attached to this article
  2. Go to the admin interface
  3. Go to the members section
  4. Select Import
  5. Select CSV
  6. Upload your csv file, give a name to this import action, click Import
  7. In the Import Summary, tick the checkbox "Do you want to start the import process?" and click Import
  • csv file.png

    CSV file.

  • import screen.png

    Import.

  • import validation.png

    Import summary.

Note: Updating e-mail addresses also works with the LDAP connector from version 3.2.0 onwards.

CSV Template

  • file_downloadtemplate_user_email_change.csv
    1 KB Download
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