Skip to main content
👋 You have been redirected to the new Help Center! Don't forget to change your shortcuts. ➡️ Learn more about migration

Does the knowledge base help you find what you're looking for?

Thanks for your opinion

How can I change my members' login e-mail addresses?

Related to

Baptiste CANDELIER
  • Updated

Issue

There are various reasons why a company administrator may need to change a member's login e-mail address, for example if the member has married and changed their surname, or if the company has merged or been bought out and the domain name of all members needs to be changed.

Option 1 - User-by-user modification

  1. Go to the admin interface
  2. Go to the members section
  3. Select the user
  4. Go to tab Security
  5. Replace the New identifier with the new e-mail address and apply
  • members list.png

    Members list.

  • member information tab.png

    Member information.

  • member security tab.png

    Replace the New identifier with the new e-mail address.

Option 2 - Bulk modification

  1. Prepare your csv file using the template attached to this article
  2. Go to the admin interface
  3. Go to the members section
  4. Select Import
  5. Select CSV
  6. Upload your csv file, give a name to this import action, click Import
  7. In the Import Summary, tick the checkbox "Do you want to start the import process?" and click Import
  • csv file.png

    CSV file.

  • import screen.png

    Import.

  • import validation.png

    Import summary.

Note: Updating e-mail addresses also works with the LDAP connector from version 3.2.0 onwards.

CSV Template

Attachments

  • file_downloadtemplate_user_email_change.csv
    1 KB Download
Was this article helpful?
0 out of 0 found this helpful

Related articles