Feature description The purpose of this feature is to immediately overflow PBX calls to an external number when Rainbow cloud is not reachable for any reason like, connectivity issue or WebRTC gate...
Issue description The upgrade doesn't work, e.g. the WebRTC gateway reboots but with old version. Applying the following steps may solve the problem. Prerequisites Make sure you have the iso and is...
Issue After creating a new company with a connected PBX, the configured WebRTC gateway does not connect to Rainbow Cloud. Root Cause This issue can be linked to the company state which might still ...
Issue How can I take ownership of a Bubble in Rainbow? Resolution Ownership of a Bubble can be transferred in two main scenarios: Scenario 1: The current owner is still active and wants to transfe...
IssueAfter configuring the WebRTC gateway I don't have VoIP telephony features enabled.Results from the mpcheck shows an error about GEOIP fileSTUN/TURN test will be done using GEOIP config GEOIP...
The devices management in Rainbow evolved. This article describes the way the devices are displayed and chosen especially when connecting or removing a device. The basic principle Rainbow is now ...
In case the upgrade doesn't work, e.g. the WebRTC gateway restarts but with old version then applying following steps can solve the issue. Preparation Make sure you have the iso and iso.md5 of the ...
IssueIncoming calls:Some incoming local calls are incorrectly displayed in the call log. Instead of the local number, I have the local number with the country code in front of it.For example in Ger...
IssueWhen I want to call a colleague, only his DDI phone number is displayed, but I want to call him on his internal (short) phone number. Why is this number not offered as a phone number ?Root Cau...
Issue You do not receive Rainbow notifications on your Android device. Root Cause These Android devices or third-party applications have data, battery and RAM optimization mechanisms that can preve...