Armelle KRIEGER created an article,
Connector registration is extended beyond company administrators to allow Business Partner and Organization Admins to register AD/LDAP connectors across multiple companies they manage. A new option...
Armelle KRIEGER created an article,
Call pickup actions are now permitted even when the targeted user is in Do Not Disturb or equivalent busy states (including Break or external integrations like Teams). This fixes supervision and hy...
Armelle KRIEGER created an article,
This feature allows administrators to define custom dialing transformation rules in Rainbow Hub to better match local numbering habits and PBX-specific formats. It improves call reliability by enab...
Armelle KRIEGER created an article,
Administrators can now enforce the Waiting Room for all shared bubbles across their company. When this policy is enabled, the Waiting Room is automatically activated on existing and future shared b...
Armelle KRIEGER created an article,
The Rainbow Mini-Bar is now context-aware and displays quick actions whenever a conversation is active, such as ending the conversation or starting/stopping screen sharing. A new setting also allow...
Armelle KRIEGER created an article,
Rainbow allows Companies to benefit from AI-powered meeting transcription features directly within the platform. This feature is currently available as part of an Early Adopter phase and requires a...
Armelle KRIEGER created an article,
To activate WhatsApp on Click-to-Connect, we'll register your Meta application. 3 pieces of information are required: Application ID Secret Key application Temporary Access Token To do this, we ne...
Armelle KRIEGER created an article,
This user guide will walk you through the C2C Rainbow Agent journey interacting with website visitors or WhatsApp inquiries submitted by customers.1.OverviewClick-To-Connect will allow to streamlin...
Armelle KRIEGER created an article,
The aim of this document is to explain how to swap a Pleiades phone device from NOE mode to SIP mode and from SIP mode to NOE mode.Warning: when upgrading a device with a USB key, only the required...
Armelle KRIEGER created an article,
The information provided here is based on tests conducted on January 30, 2026, using hardware and versions described below.:Yealink DECT Station: W73B bundle, consisting of a W70B base and a W73H h...