In case the upgrade doesn't work, e.g. the WebRTC gateway restarts but with old version then applying following steps can solve the issue. Preparation Make sure you have the iso and iso.md5 of the ...
IssueIncoming calls:Some incoming local calls are incorrectly displayed in the call log. Instead of the local number, I have the local number with the country code in front of it.For example in Ger...
IssueWhen I want to call a colleague, only his DDI phone number is displayed, but I want to call him on his internal (short) phone number. Why is this number not offered as a phone number ?Root Cau...
Issue You do not receive Rainbow notifications on your Android device. Root Cause These Android devices or third-party applications have data, battery and RAM optimization mechanisms that can preve...
IntroductionThe purpose of this article is to describe the steps that a support team (help desk) must take to manage Rainbow problems or questions reported by customers.It will describe step by ste...
Issue I can't validate my password change after having used "Forgot your password?" on login page Root Cause One of this two cause can lead to this issue: The email received with the validation co...
Update slots:Regions: NA, CALA, EMEA, DE, APAC, ANZ Application Version Start Time End Time Outlook Connector 1.0.11 (backend) July 16, 18:00 CEST July 16, 19:00 CEST Expected behavior: Microso...
Rainbow Hospitality in brief Rainbow Hospitality in brief Rainbow Hospitality is a cloud-based solution that connects your hotel's communication and operational systems into a single platform — ...
Salesforce CRM Connector - version 3.3.1Main FixesCaller identificationThe search on incoming calls has been extended to contacts and accounts for cases instead of only contacts.
In this article you'll find the features that can be tested as Early Adopter. Stay tuned! Follow the Early Adopter program section to make sure you don't miss the announcement of the EA features av...