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Update on Tuesday, July 23
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- feature_all
- criticality_high
- region_EMEA
- region_DE
- type_actionRequired
- region_APAC
- Network_Requirements
- end_2507232100Z
- start_2507231900Z
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Affected components: Rainbow backend Network

Update slots:
Regions Start Time End Time
EMEA / DE / APAC July 23, 21:00 CEST July 23, 23:00 CEST
Expected behavior:
Following IP addresses will be added
Load balancers
DE 51.89.27.110 / 51.89.27.102
Following IP addresses will be removed
Conferencing Media Servers
APAC 139.99.122.114
EMEA (France) 51.178.178.88 / 51.178.89.220 / 51.178.89.227
These IP addresses must be modified in network configurations accordingly to guarantee continuity of Rainbow services.
Why we're doing this?
This maintenance operation will enable us to update our servers to ensure better management.

Regions	Start Time	End Time
EMEA / DE / APAC	July 23, 21:00 CEST	July 23, 23:00 CEST

Major Release on Monday, July 07 - Rainbow Solution 156
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Affected components: Web application Android application iOS application Desktop application

Update slots:

Regions: ALL

Application	Version	Start Time	End Time
iOS	1.156.5	July 07, 17:00 CEST	July 14, 17:00 CEST
Android	1.156.0	July 07, 17:00 CEST	July 11, 17:00 CEST
Web	2.156.7	July 07, 17:00 CEST	July 14, 17:00 CEST
Desktop	2.156.2	July 07, 17:00 CEST	July 14, 17:00 CEST

Expected behavior:

TO BE NOTED: These applications will be updated using the blue-green method: the update will be spread over around one week.

The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Web application:
A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Desktop applications:
Depending on your administrator's deployment choices, a pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
Mobile applications:
Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

Why we're doing this?

As this is a major release, it will bring a number of new features and fixes as described in the Release notes.

Major Release on Monday, July 7 - Microsoft Teams Connector
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Affected components: Microsoft Teams connector

A new Microsoft Teams connector will be released on Monday, July 7.

Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application	Version	Start Time	End Time
Microsoft Teams connector backend	3.6.4	July 7, 17:00 CEST	July 7, 18:00 CEST
Microsoft Teams add-in (manifest file)	3.3.1	July 7, 17:00 CEST	July 7, 18:00 CEST

Expected behavior:

NOTE: New features requires Web and Desktop application v156. These applications will be updated using the blue-green deployment method, with the rollout gradually taking place over approximately one week.
Microsoft Teams connector backend
The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Microsoft Teams add-in (manifest file):
To access the new feature, you'll need to update the Add-in in Teams. The manifest file will be published on Microsoft Teams AppSource and will be available in the coming days following Microsoft’s validation.Once the Microsoft Teams connector backend is released and while the add-in is pending publication on Microsoft AppSource, you’ll be able to download the file from this link: rainbow-teams-add-in-dotcom-3.3.1.zip.

Why we're doing this?

This release introduces enhanced notifications in the Teams Activity Center to ensure users never miss calls or voicemails, along with a redesigned Call Forward menu and customizable favorites via drag-and-drop in the Teams web app. Key fixes address display glitches, forwarding issues, CCD unnecessary pop-ups, and language mismatches.

Update on Thursday, July 03
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- feature_all
- criticality_high
- region_EMEA
- region_DE
- type_actionRequired
- region_ANZ
- region_APAC
- Network_Requirements
- start_2507031900Z
- end_2507032100Z
- Edit labels
Affected components: Rainbow backend Network

Update slots:
Regions Start Time End Time
EMEA / DE / APAC / ANZ July 03, 21:00 CEST July 03, 23:00 CEST
Expected behavior:
Following IPv6 IP addresses are added
Load balancers
EMEA 2001:41d0:b:ba7::1 / 2001:41d0:203:d418::1
DE 2001:41d0:700:7846::1 / 2001:41d0:700:7846::2 / 2001:41d0:700:5d20::1 / 2001:41d0:700:5d20::2
APAC/ANZ 2402:1f00:8001:1356::1 / 2402:1f00:8001:1356::2 / 2402:1f00:8001:266::1 / 2402:1f00:8001:266::2 / 2401:c900:1001:287::3

Media relays
Europe-France 2001:41d0:303:3e78::1 / 2001:41d0:303:3e75::1
Europe-Germany 2001:41d0:700:7bbc::1 / 2001:41d0:700:80f0::1 / 2001:41d0:700:6b8d::1
Asia-Singapore 2402:1f00:8001:6f::1
Asia-Japan 2401:c900:1001:287::2
Oceania-Australia 2402:1f00:8101:63::1

Discovery services
Europe-Germany 2001:41d0:700:7846::3 / 2001:41d0:700:5d20::3
Asia-Singapore 2402:1f00:8001:266::3 / 2402:1f00:8001:1356::3
They must be added in network configurations accordingly to guarantee continuity of Rainbow services.
Why we're doing this?
This maintenance operation will enable us to update our servers to ensure better management.
Update on Wednesday, July 02 - Rainbow HUB Services
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- Rainbow Hub
- region_all
- criticality_medium
- device_all
- type_update
- feature_cloudTelephony
- start_2507020700Z
- end_2507022100Z
- Edit labels
Affected components: Cloud telephony Cloud telephony backend Myriad deskphone H3G deskphone

Update slots:
Regions Start Time End Time
NAR, CALA July 02, 09:00 CEST July 02, 11:00 CEST
APAC, ANZ July 02, 14:00 CEST July 02, 16:00 CEST
EMEA, DE July 02, 21:00 CEST July 02, 23:00 CEST
Expected Behavior:
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings. ALE devices will reset.
Why we're Doing this?
This update is a maintenance operation on Myriad devices managed in zero touch. Some old versions will be automatically updated in 2.14.x.
Update on Tuesday, July 1st - Rainbow Services
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- criticality_low
- feature_all
- region_all
- type_update
- start_2507010700Z
- end_2507012100Z
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Affected components: Rainbow backend Cloud telephony backend Hybrid telephony backend

Update slots:
Regions Start Time End Time
NAR, CALA July 01, 09:00 CEST July 01, 11:00 CEST
APAC, ANZ July 01, 14:00 CEST July 01, 16:00 CEST
EMEA, DE July 01, 21:00 CEST July 01, 23:00 CEST
Expected Behavior:
This operation is seamless for the users.
Why we're Doing this?
This update fixes an issue with Android smartphones that did not always ring.
Minor Release on Monday, June 30 - Rainbow Classroom
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- criticality_low
- region_all
- type_minorRelease
- feature_connectors
- category_classroom
- start_2506301900Z
- end_2506302000Z
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Affected components: Classroom application
Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time
Rainbow Classroom 2.8.2 June 30, 21:00 CEST June 30, 22:00 CEST
Expected behavior:
- Rainbow Classroom:
  The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This version corrects a problem in license management.
Minor Release on Thursday, June 26 - Salesforce Connector
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- criticality_low
- region_all
- type_minorRelease
- device_salesforce
- feature_connectors
- end_2506262000Z
- start_2506261900Z
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Affected components: Salesforce connector
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ
Application Version Start Time End Time
Salesforce connector 3.2.18 June 26, 21:00 CEST June 26, 22:00 CEST
Expected behavior:
- CRM Connectors:
  The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This update fixes key issues in the Rainbow Salesforce connector, including call handling errors, incorrect caller details, screen sharing glitches, and contact creation problems - ensuring smoother performance and accurate call logging.
Update on Tuesday, June 24
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- region_all
- criticality_high
- type_actionRequired
- Network_Requirements
- start_2506241900Z
- end_2506242000Z
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Affected components: Rainbow backend Network

Update slots:
Regions Start Time End Time
ALL June 24, 21:00 CEST June 24, 22:00 CEST
Expected behavior:
Following FQDN for Media servers / IP addresses will be stopped
turn-lim3.openrainbow.com / 162.19.180.113
turn-lim4.openrainbow.com / 162.19.180.114
IP addresses / 139.99.83.81/139.99.83.82/139.99.122.99
162.19.180.117 / 162.19.180.120 / *.openrainbow.com / agent.openrainbow.com / rdd.openrainbow.com (region Germany)
If they have been hard-coded in network configurations, they must be deleted accordingly to guarantee continuity of Rainbow services.
Following FQDN for TURN servers / IP addresses will be added
turn-gra1.openrainbow.com / turn-gra2.openrainbow.com / 51.38.218.217 / 51.38.218.215
They must be added in network configurations accordingly to guarantee continuity of Rainbow services.
Why we're doing this?
This maintenance operation will enable us to update our servers to ensure better management.
Minor Release on Friday, June 20 - Web application
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- criticality_low
- feature_all
- region_all
- device_web
- type_minorRelease
- start_2506201500Z
- end_2506201500Z
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Affected components: Web application
Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time
Web 2.149.26 June 20, 17:00 CEST June 21, 17:00 CEST
Expected behavior:
- Web application:
  A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
- TO BE NOTED: this Web application will be updated using the blue-green method: the WW update will be spread over 24 hours.
  The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Why we're doing this?
We fixed an issue related to guest speaker unable to join a rehearsal room in a Webinar.
Minor Release on Wednesday, June 18 - Rainbow Pilot
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- criticality_low
- region_all
- type_minorRelease
- feature_connectors
- start_2506181330Z
- end_2506181430Z
- Edit labels
Affected components: Rainbow Pilot
Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

Rainbow Pilot Backend and Agent 1.2.0 June 18, 15:30 CEST
June 18, 16:30 CEST

Expected behavior:
- Rainbow Pilot:
  The new version will be applied automatically. Loss of RAinbow Pilot access during the process of upgrade; Rainbow Pilot Agent 1.2.0 needs to be downloaded and installed.
Why we're doing this?

This update introduces improvements to connectivity testing and presents a more refined interface design. For additional details, refer to the release note.
Minor Release on Thursday, June 19 - iOS application
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- criticality_low
- feature_all
- region_all
- device_ios
- type_minorRelease
- start_2506191500Z
- end_2506191600Z
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Affected components: iOS application
Update slots:

Regions: ALL

Application Version Start Time End Time

iOS 1.149.15 June 19, 17:00 CEST June 19, 18:00 CEST

Expected behavior:
- Mobile applications:
  Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?

We fixed an issue where chat messages were wrongly formatted.
Minor Release on Monday, June 16 - iOS application
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- criticality_low
- feature_all
- region_all
- device_ios
- type_minorRelease
- start_2506161500Z
- end_2506161600Z
- Edit labels
Affected components: iOS application
Update slots:

Regions: ALL

Application Version Start Time End Time

iOS 1.149.14 June 16, 17:00 CEST June 16, 18:00 CEST

Expected behavior:
- Mobile applications:
  Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?

We fixed an issue where some customers sometimes couldn't make calls from their iOS.
Minor Release on Monday, June, 16 - Web application
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- criticality_low
- feature_all
- region_all
- device_web
- type_minorRelease
- end_2506171500Z
- start_2506161500Z
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Affected components: Web application
Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

Web 2.149.24 June 16, 17:00 CEST June 17, 17:00 CEST

Expected behavior:
- Web application:
  A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
- TO BE NOTED: this Web application will be updated using the blue-green method: the WW update will be spread over 24 hours.
  
  The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Why we're doing this?

The fixes are described in this release notes.
Update on Thursday, June 12 - Rainbow HUB Services
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- Rainbow Hub
- region_all
- criticality_medium
- device_all
- type_update
- feature_cloudTelephony
- start_2506121900Z
- end_2506122200Z
- Edit labels
Affected components: Cloud telephony Cloud telephony backend DECT

Update slots:

Regions Start Time End Time

ALL Regions June 12, 21:00 CEST June 12, 24:00 CEST

Expected Behavior:

Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

Why we're Doing this?

This update fixes some issues related to Rainbow Hub and provides 2 new features (monitoring of DECT handsets, group call log enhancements).
Update on Wednesday, June 11 - Rainbow Services
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- macrofeat-webinars
- criticality_low
- region_all
- feature_cloud_telephony
- device_all
- type_update
- start_2506111900Z
- end_2506111930Z
- Edit labels
Affected components: Telephony Webinars Cloud telephony Cloud telephony backend Myriad deskphone

Update slots:

Regions Start Time End Time

ALL Regions June 11, 21:00 CEST June 11, 21:30 CEST

Expected Behavior:

This operation is seamless for the users.

Why we're Doing this?

This update fixes issues related to Webinar and administration issue for Myriad S deskphones.
Minor Release on Tuesday, June 10 - Hubspot Connector
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- criticality_low
- region_all
- type_minorRelease
- feature_connectors
- device_hubspot
- start_2506101900Z
- end_2506102000Z
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Affected components: HubSpot connector
Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

Hubspot connector 3.2.17 June 10, 21:00 CEST June 10, 22:00 CEST

Expected behavior:
- CRM Connectors:
  The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?

This update fixes an issue where call notes did not work for outgoing calls.
Update on Thursday, June 05 - All Rainbow Services
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- criticality_low
- feature_all
- region_all
- type_update
- end_2506052100Z
- start_2506051900Z
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Affected components: Rainbow backend Cloud telephony backend Hybrid telephony backend

Update slots:

Regions Start Time End Time

ALL June 05, 21:00 CEST June 05, 23:00 CEST

Expected behavior:

This update is seamless for the users.

Why we're doing this?

See the release notes section for details of fixings delivered.
Update on Saturday, June 07 - Hybrid Telephony Services
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- region_all
- criticality_medium
- device_all
- type_update
- feature_hybridTelephony
- start_2506071900Z
- end_2506072100Z
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Affected components: Rainbow backend Hybrid telephony backend

Update slots:

Regions Start Time End Time

ALL June 07, 21:00 CEST June 07, 23:00 CEST

Expected behavior:

Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

Why we're doing this?

The fixes are available in the Release notes for 2025-06-07 article.
Minor Release on Thursday, June 05 - iOS application
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- criticality_low
- feature_all
- region_all
- device_ios
- type_minorRelease
- start_2506051500Z
- end_2506051700Z
- Edit labels
Affected components: iOS application
Update slots:

Regions: ALL

Application Version Start Time End Time

iOS 1.149.13 June 05, 17:00 CEST June 05, 18:00 CEST

Expected behavior:
- Mobile applications:
  Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?

We fixed an issue where iOS calls were tagged as 'unknown' in the Analytics page.
Minor Release on Thursday, June 5 - WebRTC gateway
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- device-all
- criticality_low
- region_all
- type_minorRelease
- feature_hybridTelephony
- start_2506051500Z
- end_2506051500Z
- Edit labels
Affected components: WebRTC Gateway
Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

WebRTC gateway 3.1.2 June 5, 17:00 CEST June 5, 17:00 CEST

Expected behavior:
- WebRTC gateway:
  At start time the WebRTC gateway will be released on My Portal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.
Why we're doing this?

This update includes multiple component upgrades, such as a Debian distribution update and Linux kernel enhancements. It introduces a proxy option for dual Ethernet configurations, also enabling direct RTP routing. Additionally, it adds a new feature: Quality of Service (QoS) support for improved traffic prioritization and media flow control.
Minor Release on Wednesday, May, 21 - Web application
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- criticality_low
- feature_all
- region_all
- device_web
- type_minorRelease
- start_2505211300Z
- end_2505221300Z
- Edit labels
Affected components: Web application
A new Web application will be released on Wednesday, May 21.

Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

Web 1.149.23 May 21, 15:00 CEST May 22, 15:00 CEST

Expected behavior:
- Web application:
  A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Why we're doing this?

This update fixes an issue related to the maximizing of the Desktop application .

Regions	Start Time	End Time
EMEA / DE / APAC / ANZ	July 03, 21:00 CEST	July 03, 23:00 CEST

Regions	Start Time	End Time
NAR, CALA	July 02, 09:00 CEST	July 02, 11:00 CEST
APAC, ANZ	July 02, 14:00 CEST	July 02, 16:00 CEST
EMEA, DE	July 02, 21:00 CEST	July 02, 23:00 CEST

Regions	Start Time	End Time
NAR, CALA	July 01, 09:00 CEST	July 01, 11:00 CEST
APAC, ANZ	July 01, 14:00 CEST	July 01, 16:00 CEST
EMEA, DE	July 01, 21:00 CEST	July 01, 23:00 CEST

Application	Version	Start Time	End Time
Rainbow Classroom	2.8.2	June 30, 21:00 CEST	June 30, 22:00 CEST

Application	Version	Start Time	End Time
Salesforce connector	3.2.18	June 26, 21:00 CEST	June 26, 22:00 CEST

Regions	Start Time	End Time
ALL	June 24, 21:00 CEST	June 24, 22:00 CEST

Application	Version	Start Time	End Time
Web	2.149.26	June 20, 17:00 CEST	June 21, 17:00 CEST

Application	Version	Start Time	End Time
Rainbow Pilot Backend and Agent	1.2.0	June 18, 15:30 CEST	June 18, 16:30 CEST

Application	Version	Start Time	End Time
iOS	1.149.15	June 19, 17:00 CEST	June 19, 18:00 CEST

Application	Version	Start Time	End Time
iOS	1.149.14	June 16, 17:00 CEST	June 16, 18:00 CEST

Application	Version	Start Time	End Time
Web	2.149.24	June 16, 17:00 CEST	June 17, 17:00 CEST

Regions	Start Time	End Time
ALL Regions	June 12, 21:00 CEST	June 12, 24:00 CEST

Regions	Start Time	End Time
ALL Regions	June 11, 21:00 CEST	June 11, 21:30 CEST

Application	Version	Start Time	End Time
Hubspot connector	3.2.17	June 10, 21:00 CEST	June 10, 22:00 CEST

Regions	Start Time	End Time
ALL	June 05, 21:00 CEST	June 05, 23:00 CEST

Regions	Start Time	End Time
ALL	June 07, 21:00 CEST	June 07, 23:00 CEST

Application	Version	Start Time	End Time
iOS	1.149.13	June 05, 17:00 CEST	June 05, 18:00 CEST

Application	Version	Start Time	End Time
WebRTC gateway	3.1.2	June 5, 17:00 CEST	June 5, 17:00 CEST

Application	Version	Start Time	End Time
Web	1.149.23	May 21, 15:00 CEST	May 22, 15:00 CEST

Minor Release on Wednesday, May 14 - Web, iOS, Android applications
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Affected components: Web application Android application iOS application Myriad deskphone

New Web, iOS and Android applications will be released on Wednesday, May 14.

Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application	Version	Start Time	End Time
iOS	1.149.12	May 14, 17:00 CEST	May 14, 18:00 CEST
Android	1.149.5	May 14, 17:00 CEST	May 14, 18:00 CEST
Web	2.149.22	May 14, 15:00 CEST	May 15, 15:00 CEST

Expected behavior:

Web application:
A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Mobile applications:
The new versions will be published on the Google Play store or Apple App Store at the time indicated. It may take up to one day for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

Why we're doing this?

Check out the release note to discover fixes and what's new in this version.

Update on Thursday, May 15 - Rainbow Hub Services
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- Rainbow Hub
- region_EMEA
- criticality_medium
- region_DE
- region_NAR
- device_all
- type_update
- region_ANZ
- feature_cloudTelephony
- region_APAC
- start_2505150800Z
- end_2505160200Z
- Edit labels
Affected components: Cloud telephony Rainbow backend Cloud telephony backend Myriad deskphone H3G deskphone

An upgrade of the components related to Cloud Telephony services will take place on Tuesday, May 15. A dedicated slot has been set aside for each region, and potential impacts will be limited to the latter.

Update slots:

Regions Start Time End Time

NAR May 15, 10:00 CEST May 15, 14:00 CEST

APAC May 15, 14:00 CEST May 15, 20:00 CEST

EMEA, DE May 15, 21:00 CEST May 16, 04:00 CEST

Expected Behavior:

Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

Myriad and H3G devices will reset.

Why we're Doing this?

This update fixes some issues mainly related to loss of audio issues and brings new Released version in Myriad and H3G devices. See the release notes section for more details.
Update on Tuesday, May 13 - Rainbow Hub Services
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- Rainbow Hub
- criticality_medium
- region_CALA
- device_all
- type_update
- feature_cloudTelephony
- start_2505130400Z
- end_2505131200Z
- Edit labels
Affected components: Cloud telephony Rainbow backend Cloud telephony backend Myriad deskphone H3G deskphone

An upgrade of the components related to Cloud Telephony services will take place on Tuesday, May 13.

Update slots:

Regions Start Time End Time

CALA May 13, 04:00 CEST May 13, 12:00 CEST

Expected Behavior:

Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

Myriad and H3G devices will reset.

Why we're Doing this?

This update fixes some issues mainly related to loss of audio issues and brings new Released version in Myriad and H3G devices. See the release notes section for more details.
Update on Monday, May 19 - All Rainbow Services
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- feature_all
- region_EMEA
- criticality_medium
- type_update
- start_2505191800Z
- end_2505200300Z
- Edit labels
Affected components: Rainbow backend Cloud telephony backend Hybrid telephony backend

Update slots:

Regions Start Time End Time

EMEA May 19, 20:00 CEST May 20, 05:00 CEST

Expected behavior:

Network services may be unavailable for about 10 minutes during the slot. Affected users will be informed via an orange banner "Your computer seems to be offline" on their Rainbow application.

Why we're doing this?

Our service provider carries out a maintenance operation.
Update on Monday, May 14 - All Rainbow Services
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- feature_all
- region_EMEA
- criticality_medium
- type_update
- end_2505150500Z
- start_2505141800Z
- Edit labels
Affected components: Rainbow backend Cloud telephony backend Hybrid telephony backend

Update slots:

Regions Start Time End Time

EMEA May 14, 20:00 CEST May 15, 05:00 CEST

Expected behavior:

Network services may be unavailable for about 10 minutes during the slot. Affected users will be informed via an orange banner "Your computer seems to be offline" on their Rainbow application.

Why we're doing this?

Our service provider carries out a maintenance operation.
Update on Monday, May 12 - All Rainbow Services
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- feature_all
- region_EMEA
- criticality_medium
- type_update
- start_2505121800Z
- end_2505130300Z
- Edit labels
Affected components: Rainbow backend Cloud telephony backend Hybrid telephony backend

Update slots:

Regions Start Time End Time

EMEA May 12, 20:00 CEST May 13, 05:00 CEST

Expected behavior:

Network services may be unavailable for about 10 minutes during the slot. Affected users will be informed via an orange banner "Your computer seems to be offline" on their Rainbow application.

Why we're doing this?

Our service provider carries out a maintenance operation.
Update on Wednesday, May 07
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- feature_all
- region_all
- criticality_high
- type_actionRequired
- Network_Requirements
- start_2505071900Z
- end_2505072000Z
- Edit labels
Affected components: Rainbow backend

Update slots:

Regions Start Time End Time

ALL May 07, 21:00 CEST May 07, 22:00 CEST

Expected behavior:

Following FQDN for Media servers / IP addresses will be stopped

rtc-lim4.openrainbow.com / 162.19.180.115
rtc-lim5.openrainbow.com / 162.19.180.116
turn-lim3.openrainbow.com / 162.19.180.113
turn-lim4.openrainbow.com / 162.19.180.114

If they have been hard-coded in network configurations, they must be deleted accordingly to guarantee continuity of Rainbow services.

Why we're doing this?

This maintenance operation will enable us to update our servers to ensure better management.
Update on Tuesday, May 06
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- region_all
- criticality_medium
- device_all
- type_update
- feature_cloudTelephony
- status_postponed
- start_2505061900Z
- end_2505062000Z
- Edit labels
Affected components: Cloud telephony Myriad deskphone H3G deskphone

Information: Initially scheduled for May 06, this operation will be rescheduled soon.

Update slots:

Regions Start Time End Time

ALL May 06, 21:00 CEST May 06, 22:00 CEST

Expected behavior:

Myriad & H3G devices will be reset.

Why we're doing this?

This update brings new Released version in Myriad and H3G devices.

Regions	Start Time	End Time
NAR	May 15, 10:00 CEST	May 15, 14:00 CEST
APAC	May 15, 14:00 CEST	May 15, 20:00 CEST
EMEA, DE	May 15, 21:00 CEST	May 16, 04:00 CEST

Does this calendar help you anticipate Rainbow updates?

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Service notifications

Update on Tuesday, July 23 Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Following IP addresses will be added

Following IP addresses will be removed

Why we're doing this?

Major Release on Monday, July 07 - Rainbow Solution 156 Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Major Release on Monday, July 7 - Microsoft Teams Connector Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Thursday, July 03 Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Following IPv6 IP addresses are added

Why we're doing this?

Update on Wednesday, July 02 - Rainbow HUB Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Update on Tuesday, July 1st - Rainbow Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Minor Release on Monday, June 30 - Rainbow Classroom Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Thursday, June 26 - Salesforce Connector Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Tuesday, June 24 Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Following FQDN for Media servers / IP addresses will be stopped

Following FQDN for TURN servers / IP addresses will be added

Why we're doing this?

Minor Release on Friday, June 20 - Web application Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Wednesday, June 18 - Rainbow Pilot Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Thursday, June 19 - iOS application Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Monday, June 16 - iOS application Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Monday, June, 16 - Web application Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Thursday, June 12 - Rainbow HUB Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Update on Wednesday, June 11 - Rainbow Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Minor Release on Tuesday, June 10 - Hubspot Connector Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Thursday, June 05 - All Rainbow Services Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Tuesday, July 23
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Major Release on Monday, July 07 - Rainbow Solution 156
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Major Release on Monday, July 7 - Microsoft Teams Connector
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Update on Thursday, July 03
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Update on Wednesday, July 02 - Rainbow HUB Services
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Update on Tuesday, July 1st - Rainbow Services
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Minor Release on Monday, June 30 - Rainbow Classroom
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Minor Release on Thursday, June 26 - Salesforce Connector
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Update on Tuesday, June 24
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Minor Release on Friday, June 20 - Web application
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Minor Release on Wednesday, June 18 - Rainbow Pilot
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Minor Release on Thursday, June 19 - iOS application
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Minor Release on Monday, June 16 - iOS application
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Minor Release on Monday, June, 16 - Web application
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Update on Thursday, June 12 - Rainbow HUB Services
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Update on Wednesday, June 11 - Rainbow Services
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Minor Release on Tuesday, June 10 - Hubspot Connector
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Update on Thursday, June 05 - All Rainbow Services
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Update on Saturday, June 07 - Hybrid Telephony Services
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Minor Release on Thursday, June 05 - iOS application
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Minor Release on Thursday, June 5 - WebRTC gateway
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Minor Release on Wednesday, May, 21 - Web application
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Minor Release on Wednesday, May 14 - Web, iOS, Android applications
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Update on Thursday, May 15 - Rainbow Hub Services
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Update on Tuesday, May 13 - Rainbow Hub Services
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Update on Monday, May 19 - All Rainbow Services
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Update on Monday, May 14 - All Rainbow Services
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Update on Monday, May 12 - All Rainbow Services
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Update on Wednesday, May 07
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Update on Tuesday, May 06
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