errorNotice: Several operations are scheduled for this date. Scroll down to view all notifications.

• Update on Thursday, February 19 - Rainbow Services

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_all
  • type_update
  • start_2602190800Z
  • end_2602192000Z
  • Edit labels
  Affected components: Rainbow backend

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR / CALA	February 19, 09:00 CET	February 19, 11:00 CET
  APAC	February 19, 14:00 CET	February 19, 16:00 CET
  EMEA / HDS	February 19, 19:00 CET	February 19, 21:00 CET

  ---

  Expected Behavior:

  This operation is seamless for the users.

  ---

  Why we're Doing this?

  please refer to the Release Note - Backend section.

• Article Updated - Update on Saturday, February 21 - Hybrid Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_hybridTelephony
  • status_postponed
  • status_rescheduled
  • end_2602212200Z
  • start_2602212000Z
  • Edit labels
  Affected components: Rainbow backend Hybrid telephony backend

  Information: Initially scheduled for February 20, this operation has been rescheduled for February 21 to prevent too much disruption to customers.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	February 21, 21:00 CET	February 21, 23:00 CET

  ---

  Expected behavior:

  Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings. 

  ---

  Why we're doing this?

  Please refer to the Release note.

• Minor Release on Thursday, February 19 - Web, Android and iOS applications

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_all
  • type_minorRelease
  • start_2602191600Z
  • end_2602201600Z
  • Edit labels
  Affected components: Web application Android application iOS application

  ---

  Update slots:

  Regions: ALL

  Application	Version	Start Time	End Time
  Android	1.165.2	February 19, 17:00 CET	February 19, 18:00 CET
  Web	2.165.19	February 19, 17:00 CET	February 20, 17:00 CET
  iOS	1.165.12	February 19, 17:00 CET	February 19, 18:00 CET

  ---

  Expected behavior:

  • TO BE NOTED: Web applications will be updated using the blue-green method: the update will be spread over 24 hours.

    The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
  • Mobile applications:
    Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

  ---

  Why we're doing this?

  Please find the details of the fixes in the Release notes.

• Minor Release on Thursday, February 19 - Rainbow Pilot

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • device_rainbowpilot
  • feature_serviceability
  • start_2602191600Z
  • end_2602191700Z
  • Edit labels
  Affected components: Rainbow Pilot

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Rainbow Pilot	1.3.1	February 19, 17:00 CET	February 19, 18:00 CET
  Rainbow Pilot Agent	1.3.1	February 19, 17:00 CET	February 19, 18:00 CET

  ---

  Expected behavior:

  • Rainbow Pilot:
    The new version will be applied automatically, but users should update the Rainbow Pilot Agent. 

  ---

  Why we're doing this?

  This update resolves and enhances DNS/IP visibility, per‑domain expand/collapse and error reporting (with warnings), export accuracy, UI persistence and icon caching, and faster parallel multi‑server testing.

• Minor Release on Thursday, February 12 - Salesforce Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • device_salesforce
  • feature_connectors
  • start_2602122000Z
  • end_260212212100Z
  • Edit labels
  Affected components: Salesforce connector

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Salesforce connector	3.3.2	February 12, 21:00 CET	February 12, 22:00 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update resolves issues with CCD wrap‑up password behavior, mute‑button availability, and agent login/logout actions.

• Minor Release on Tuesday, February 10 and Wednesday, February 11 - Web, Desktop and Android applications

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_all
  • type_minorRelease
  • status_rescheduled
  • end_2602122000Z
  • start_2602101600Z
  • Edit labels
  Affected components: Web application Android application Desktop application

  Information: Initially scheduled at 21:00 today, the Web application upgrade has been rescheduled earlier from 17:00 same date, up to tomorrow (24 hours). The upgrade of the Desktop application will be rescheduled soon.

  ---

  Update slots:

  Regions: ALL

  Application	Version	Start Time	End Time
  Android	1.165.1	February 11, 17:00 CET	February 11, 18:00 CET
  Web	2.165.18	February 10, 17:00 CET	February 11, 17:00 CET
  Desktop	2.165.3	details to be announced

  ---

  Expected behavior:

  • TO BE NOTED: Web applications will be updated using the blue-green method: the update will be spread over 24 hours.

    The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
  • Desktop applications:
    Depending on your administrator's deployment choices, a pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
  • Mobile applications:
    Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

  ---

  Why we're doing this?

  Please find the details of the fixes in the Release notes.

• Update on Thursday, February 05 and Friday, February 06 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • device-all
  • feature_all
  • region_all
  • criticality_medium
  • type_update
  • feature_cloudTelephony
  • start_2602051300Z
  • end_2602061000Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend DECT

  This operation marks the official availability of firmware version 770.207 for ALE DECT base stations 8328 and 8368, and firmware version 771.500 for the ALE DECT handset 8262, ensuring compatibility with Rainbow Cloud Telephony.

  ---

  Update slots:

  Regions	Start Time	End Time
  APAC	February 05, 14:00 CET	February 05, 16:00 CET
  EMEA	February 05, 21:00 CET	February 05, 13:00 CET
  NAR	February 06, 09:00 CET	February 06, 11:00 CET
  CALA	February 06, 09:00 CET	February 06, 11:00 CET

  ---

  Expected Behavior:

  ZeroTouch configuration: when DECT base stations are managed via ZeroTouch provisioning, a temporary interruption of telephony services may occur during the firmware update window. This interruption is typically limited to a maximum of 10 minutes.

  Generic SIP Device configuration: when DECT base stations are configured as Generic SIP devices, telephony services will be interrupted at the time the administrator manually uploads and applies the firmware to the base station. 

  ---

  Why we're Doing this?

  This new version addresses instability and disconnection issues affecting some DECT devices and overall improves the reliability and behavior of DECT base stations when used with Rainbow Cloud Telephony.

• Update on Wednesday, February 04 - Rainbow Services

  Agent tools Edit article Translate article Show labels

  • feature_all
  • region_all
  • criticality_medium
  • device_all
  • type_update
  • start_2602040800Z
  • end_2602042130Z
  • Edit labels
  Affected components: Rainbow backend

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR / CALA	February 04, 09:00 CET	February 04, 10:00 CET
  APAC	February 04, 15:00 CET	February 04, 16:00 CET
  EMEA	February 04, 21:00 CET	February 04, 22:30 CET

  ---

  Expected Behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.  

  Conference services will restart during the slot.

  ---

  Why we're Doing this?

  Openrainbow SSL certificates have to be renewed in some servers.

• Update on Thursday, January 29 - Rainbow Services

  Agent tools Edit article Translate article Show labels

  • feature_all
  • region_EMEA
  • criticality_medium
  • type_update
  • end_2601292200Z
  • start_2601292000Z
  • Edit labels
  Affected components: Rainbow backend

  Update slots:

  Regions	Start Time	End Time
  EMEA	January 29, 21:00 CET	January 29, 23:00 CET

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This operation will enable us to streamline some backend equipment for better management.

• Minor Release on Wednesday, January 28 - WebRTC gateway

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_minorRelease
  • feature_hybridTelephony
  • start_2601281300Z
  • end_2601281400Z
  • Edit labels
  Affected components: WebRTC Gateway

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  WebRTC gateway	3.2.2-83	January 28, 14:00 CET	January 28, 15:00 CET

  ---

  Expected behavior:

  • WebRTC gateway:
    At start time the WebRTC gateway will be released on My Portal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.

  ---

  Why we're doing this?

  This release brings improved recovery handling by automatically restarting the necessary processes when session creation or keep‑alive checks fail, ensuring full cleanup and reliable service restoration after connection loss.

• Major Release on Monday, January 26 - Rainbow Solution 165

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_all
  • type_majorRelease
  • start_2601261600Z
  • end_2601311600Z
  • Edit labels
  Affected components: Web application Android application iOS application Desktop application

  ---

  Update slots:

  Regions: ALL

  Application	Version	Start Time	End Time
  iOS	1.165.10	January 26, 17:00 CET	January 31, 17:00 CET
  Android	1.165.0	January 26, 17:00 CET	January 31, 17:00 CET
  Web	2.165.15	January 26, 17:00 CET	January 28, 17:00 CET
  Desktop	2.165.2	January 26, 17:00 CET	January 26, 19:00 CET

  ---

  Expected behavior:

  • TO BE NOTED: Android, iOS and Web applications will be updated using the blue-green method: the update will be spread over several days.

    The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
  • Desktop applications:
    Depending on your administrator's deployment choices, a pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
  • Mobile applications:
    Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

  ---

  Why we're doing this?

  As this is a major release, it will bring a number of new features and fixes as described in the Release notes.

• Minor Release on Monday, January 26 - AD/LDAP/Exchange Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • feature_connectors
  • device_ldap
  • start_2601261600Z
  • end_2601261700Z
  • Edit labels
  Affected components: LDAP connector

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  AD/LDAP/Exchange Connector	3.6.6	January 26, 17:00 CET	January 26, 18:00 CET

  ---

  Expected behavior:

  • LDAP Connector:
    The new version will be updated automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This upgrade has a fix to prevent a crash caused by the specific misconfiguration involving 8770.

• Update on Thursday, January 22 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_EMEA
  • criticality_medium
  • region_CALA
  • type_update
  • feature_cloudTelephony
  • start_2601220800Z
  • end_2601222200Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  ---

  Update slots:

  Regions	Start Time	End Time
  CALA	January 22, 09:00 CET	January 22, 11:00 CET
  EMEA	January 22, 21:00 CET	January 22, 23:00 CET

  ---

  Expected Behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings. 

  ---

  Why we're Doing this?

  You'll find the details in the release note.

• Update on Thursday, January 22 - Rainbow Services

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_all
  • type_update
  • start_2601220800Z
  • end_2601222200Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR / CALA	January 22, 09:00 CET	January 22, 11:00 CET
  APAC	January 22, 14:00 CET	January 22, 16:00 CET
  EMEA / HDS	January 22, 21:00 CET	January 22, 23:00 CET

  ---

  Expected Behavior:

  This operation is seamless for the users.

  ---

  Why we're Doing this?

  You'll find the details in the Release note.

• Update on Wednesday, January 21 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • criticality_medium
  • region_NAR
  • device_all
  • type_update
  • feature_cloudTelephony
  • end_2601210900Z
  • start_2601210800Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend Certification

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR	January 21, 09:00 CET	January 21, 10:00 CET

  ---

  Expected Behavior:

  All Rainbow Cloud Telephony devices in North America instance will be reset. 

  ---

  Why we're Doing this?

  This update brings new SIP certificates in North America region before current certificates expire.

• Update on Thursday, January 15 and Friday, January 16 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • start_2601150800Z
  • end_2601161000Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR	January 15, 09:00 CET	January 15, 11:00 CET
  APAC	January 15, 14:00 CET	January 15, 16:00 CET
  EMEA	January 15, 21:00 CET	January 15, 23:00 CET
  CALA	January 16, 09:00 CET	January 16, 11:00 CET

  ---

  Expected Behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're Doing this?

  You'll find the details in the Release note.

• Minor Release on Tuesday, January 13 - WebRTC gateway

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_minorRelease
  • feature_hybridTelephony
  • start_2601131600Z
  • end_2601131700Z
  • Edit labels
  Affected components: WebRTC Gateway

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  WebRTC gateway	3.2.1-73	January 13, 17:00 CET	January 13, 18:00 CET

  ---

  Expected behavior:

  • WebRTC gateway:
    At start time the WebRTC gateway will be released on My Portal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.

  ---

  Why we're doing this?

  This release brings critical fixes for Hybrid telephony, WebRTC stability along with new capabilities such as AWS deployment, SNMP support, dynamic WRG log‑level control. It resolves major call failures, Janus/XMPP desynchronization, DNS handling issues and sporadic no‑audio cases.

• Update on Thursday, January 08 and Friday, January 09 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • start_2601080800Z
  • end_2601091030Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR	January 08, 09:00 CET	January 08, 12:00 CET
  APAC	January 08, 14:00 CET	January 08, 17:00 CET
  EMEA	January 08, 21:00 CET	January 08, 24:00 CET
  CALA	January 09, 08:30 CET	January 09, 11:30 CET

  ---

  Expected Behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  EM200 add-ons will reset during the upgrade in EMEA to get a new version 2.11.06.0017.

  ---

  Why we're Doing this?

  You'll find the details in the Release note.

• Update on Monday, february 23 - Rainbow Services

  Agent tools Edit article Translate article Show labels

  • feature_all
  • criticality_high
  • type_update
  • type_actionRequired
  • region_APAC
  • start_2602232000Z
  • end_2602232200Z
  • Edit labels
  Affected components: Rainbow backend Network

  ---

  Update slots:

  Regions	Start Time	End Time
  APAC	February 23, 21:00 CET	February 23, 23:00 CET

  ---

  Expected behavior: 

  Following will be added 

  Thank you for updating your firewalls accordingly.

  • APAC
    • STUN / TURN turn-sgp2.openrainbow.com (Singapore) 
    • TURN Media Relay 51.79.225.152, 2402:1f00:800e:f200::1 (Asia Singapore)
    • CLOUD PBX (Rainbow Hub) 51.161.164.35 (Asia Singapore)

  ---

  Why we're doing this?

  This maintenance operation will enable us to update our servers to ensure better management.

• Update on Friday, December 19 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_EMEA
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • end_2512192100Z
  • start_2512192000Z
  • Edit labels
  Affected components: Rainbow backend

  ---

  Update slots:

  Regions	Start Time	End Time
  EMEA	December 19, 21:00 CET	December 19, 22:00 CET

  ---

  Expected Behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  The analytical data for 18 December will only be available on 20 December.

  ---

  Why we're Doing this?

  This operation will resolve CDR loss issues in Rainbow Hub.

• Major Release on Thursday, December 18 - Rainbow Classroom

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • type_majorRelease
  • feature_connectors
  • category_classroom
  • start_2512182000Z
  • end_2512182100Z
  • Edit labels
  Affected components: Classroom application

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Rainbow Classroom	2.10.2	December 18, 21:00 CET	December 18, 22:00 CET

  ---

  Expected behavior:

  • Rainbow Classroom:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This version brings Gantt task views, image annotation, and automated certificate workflows with digital signatures. It also improves performance, expands APIs, and fixes key issues in translations, sessions, and attendance, with more details available in the full article: Rainbow Classroom 2.10.2 Release Notes.
   

• Minor Release on Thursday, December 18 - Zendesk Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • feature_connectors
  • device_zendesk
  • start_2512182000Z
  • end_2512182100Z
  • Edit labels
  Affected components: Zendesk connector

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Zendesk connector	3.2.20	December 18, 21:00 CET	December 18, 22:00 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update resolves call handling issues such as continuous ringing and answer button failures, and fixes Zendesk connector ticket creation problems including duplicate tickets for agents and unintended tickets for internal calls.

• Update on Wednesday, December 17 and Thursday, December 18 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • start_2512171300Z
  • end_2512181100Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  ---

  Update slots:

  Regions	Start Time	End Time
  APAC	December 17, 14:00 CET	December 17, 17:00 CET
  EMEA	December 17, 21:00 CET	December 17, 24:00 CET
  NAR / CALA	December 18, 09:00 CET	December 18, 12:00 CET

  ---

  Expected Behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  Myriad and Halo devices will be reset during the slot. 

  ---

  Why we're Doing this?

  You'll find the details in the Release note.

• Major Release on Monday, December 16 - AD/LDAP/Exchange Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_majorRelease
  • feature_connectors
  • device_ldap
  • start_2512161600Z
  • end_2512161700Z
  • Edit labels
  Affected components: LDAP connector

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  AD/LDAP/Exchange Connector	3.6.5	December 16, 17:00 CET	December 16, 18:00 CET

  ---

  Expected behavior:

  • LDAP Connector:
    The new version will be updated automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This upgrade introduces Exchange Calendar Synchronisation (Early Access) for seamless on‑premises event visibility and a new debug content flag for flexible log management. It also resolves domain‑specific deletion errors, installer inconsistencies, sync timestamp inaccuracies, LDAP proxy issues, and report generation failures to ensure smoother administration.

• Update on Wednesday, December 10 - Rainbow Services

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • type_update
  • end_2512101700Z
  • start_2512101600Z
  • Edit labels
  Affected components: Rainbow backend

  Update slots:

  Regions	Start Time	End Time
  ALL	December 10, 17:00 CET	December 10, 18:00 CET

  ---

  Expected behavior:

  This update is seamless for the users.

  ---

  Why we're doing this?

  Please refer to the release note.

• Minor Release on Tuesday, December 09 and Wednesday, December 10 - Web application

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_web
  • type_minorRelease
  • start_2512091300Z
  • end_2512101700Z
  • Edit labels
  Affected components: Web application

  Update slots:

  Regions	Start Time	End Time
  APAC	December 09, 14:00 CET	December 09, 15:00 CET
  NAR/CALA	December 09, 21:00 CET	December 09, 22:00 CET
  EMEA	December 10, 17:00 CET	December 10, 18:00 CET

  ---

  Expected behavior:

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.

  ---

  Why we're doing this?

  Please refer to the release note.

• Update on Thursday, November 27 and Friday, November 28 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • status_postponed
  • status_rescheduled
  • start_2511270800Z
  • end_2511281000Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  Information: Initially scheduled for November 27, this operation has been rescheduled for November 28 in NAR/CALA.

   

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR/CALA	November 28, 09:00 CET	November 28, 11:00 CET
  APAC	November 27, 14:00 CET	November 27, 16:00 CET
  EMEA/HDS	November 27, 21:00 CET	November 27, 23:00 CET

  ---

  Expected Behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  Myriad and Halo devices will be reset during the slot.

  ---

  Why we're Doing this?

  You'll find the details in the Release note.

• Minor Release on Wednesday, November 26 - Web, Android and iOS applications

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_web
  • device_ios
  • device_android
  • type_minorRelease
  • end_2511261700Z
  • start_2511261600Z
  • Edit labels
  Affected components: Web application Android application iOS application

  ---

  Update slots:

  Regions: ALL

  Application	Version	Start Time	End Time
  Web	2.161.21	November 26, 17:00 CET	November 26, 18:00 CET
  Android	1.161.5	November 26, 17:00 CET	November 26, 18:00 CET
  iOS	1.161.12	November 26, 17:00 CET	November 26, 18:00 CET

   

  ---

  Expected behavior:

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
  • Mobile applications:
    Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

  ---

  Why we're doing this?

  The fixes provided in these releases are detailed in the Release notes section. 

• Minor Release on Wednesday, November 26 - Salesforce Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • device_salesforce
  • feature_connectors
  • start_2511262000Z
  • end_2511262100Z
  • Edit labels
  Affected components: Salesforce connector

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Salesforce connector	3.3.0	November 26, 21:00 CET	November 26, 22:00 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update resolves key issues with call logs, conference call handling, and CTI mode display, while improving multilingual datetime support and removing unnecessary outgoing call object creation. It also delivers a refreshed Rainbow-aligned UI, upgrades to Node and Angular versions, SDK enhancements, and support for HTML rendering in bubbles.

• Minor Release on Friday, November 21 - Rainbow Pilot

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • device_rainbowpilot
  • end_2511211200Z
  • feature_serviceability
  • start_2511211100Z
  • Edit labels
  Affected components: Rainbow Pilot

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Rainbow Pilot	1.2.3	November 21, 12:00 CET	November 21, 13:00 CET
  Rainbow Pilot Agent	1.2.3	November 21, 12:00 CET	November 21, 13:00 CET

  ---

  Expected behavior:

  • Rainbow Pilot:
    The new version will be applied automatically, but users should update the Rainbow Pilot Agent. 

  ---

  Why we're doing this?

  This update resolves DHCP/NTP validation and messaging issues, simplifies the WebRTC flow when media permissions are denied, improves localization and reporting (Excel/PDF), fixes UI and icon problems, and brings agent-side DHCP/NTP verification plus logging size and rotation fixes.