IntroductionThe purpose of this article is to describe the steps that a support team (help desk) must take to manage Rainbow problems or questions reported by customers.It will describe step by ste...
Issue I can't validate my password change after having used "Forgot your password?" on login page Root Cause One of this two cause can lead to this issue: The email received with the validation co...
Update slots:Regions: NA, CALA, EMEA, DE, APAC, ANZApplicationVersionStart TimeEnd TimeMS Dynamics connector3.2.21March 2, 21:00 CETMarch 2, 22:00 CETExpected behavior:CRM Connectors:The new versio...
Salesforce CRM Connector - version 3.3.1Main FixesCaller identificationThe search on incoming calls has been extended to contacts and accounts for cases instead of only contacts.
In this article you'll find the features that can be tested as Early Adopter. Stay tuned! Follow the Early Adopter program section to make sure you don't miss the announcement of the EA features av...
What is the BETA program Reminder (LOI extract): "the Beta program allows delivering early versions to a set of selected companies. This particularly aims at allowing partners to discover evolution...
Context When using Software Distribution Tools (or software deployment tools) to automate the process of delivering software to all computers on a network, it may be useful to set certain installat...
Rainbow is now based on the Operating System device management. How a device is used or not used is mainly related to its status in the operating system, such as "Default" or "Default Communication...
Salesforce CRM Connector - version 3.3.0Main FixesCall Log & Active RecordAFCA (Ask for Create Activity) for active Record: if "Active" is selected, the opened valid record will be used for the cal...
This feature is available only to Early Adopter test users. The Administrator must hold an Early Adopter License. Once it's configured, all company members automatically benefit from the feature.Av...