In some cases in can be helpful to collect the browser logs to facilitate the analysis of an issue. So if you are using the Desktop application, close it and connect to your Rainbow account on a we...
When you're logged in to the Rainbow application, you can easily report an issue with the Report a problem function, which will automatically make your log files available to the support team. Whil...
Issue When connecting to Rainbow CRM Bridge for Salesforce with an SSO login, the login procedure with SSO authorization loops or returns to the login screen. Root cause Google enforced storage par...
What is an Early Adopter Program ?The Early adopter program allows your selected End-customers to benefit limited availability features based on the Rainbow production version. This early Adopter m...
What is the BETA Program ? The Rainbow BETA program allows selected users to access upcoming Rainbow client versions before their general availability. This initiative aims to help partners discove...
Feature description The purpose of this feature is to immediately overflow PBX calls to an external number when Rainbow cloud is not reachable for any reason like, connectivity issue or WebRTC gate...
Issue description The upgrade doesn't work, e.g. the WebRTC gateway reboots but with old version. Applying the following steps may solve the problem. Prerequisites Make sure you have the iso and is...
Issue After creating a new company with a connected PBX, the configured WebRTC gateway does not connect to Rainbow Cloud. Root Cause This issue can be linked to the company state which might still ...
Issue How can I take ownership of a Bubble in Rainbow? Resolution Ownership of a Bubble can be transferred in two main scenarios: Scenario 1: The current owner is still active and wants to transfe...
IssueAfter configuring the WebRTC gateway I don't have VoIP telephony features enabled.Results from the mpcheck shows an error about GEOIP fileSTUN/TURN test will be done using GEOIP config GEOIP...