Ketterer Ophélie

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Activity overview

Latest activity by Ketterer Ophélie
  • Ketterer Ophélie created an article,

    Release Note for 2026-10-22

    Web version 2.179.10 Note: unless specified otherwise, items described in this Web section also apply to the Desktop application.New FeaturesCollaborationDelete mention notifications in bulk [All o...

  • Ketterer Ophélie created an article,

    Major Release on Thursday, October 29 - Rainbow Solution 179

    Information: Initially scheduled for October 22 , this operation has been rescheduled for October 29.Update slots:Regions: ALL Application Version Start Time End Time iOS 1.179.5 October 29, 17...

  • Ketterer Ophélie created an article,

    Update on October 10, 2026 - Rainbow Hybrid Telephony

    Update slots: Regions Start Time End Time ALL October 10, 21:00 CEST October 11, 00:00 CEST Expected Behavior:Cloud Telephony services will be unavailable for about 10 minutes during the s...

  • Ketterer Ophélie created an article,

    Release Note for 2026-10-10

    Main fixesTelephony RecoveryA pickup conflict between two supervisors on the same call no longer risks leaving other users without telephony until their device is manually re-associated.Fixed Ticke...

  • Ketterer Ophélie created an article,

    Release note for 2026-09-29

    Rainbow Hub telephony platform Main fixesCall Queue Issue affecting incoming calls routed through a Call Queue and answered on a desk phone. After an attended transfer, the call disconnect approxim...

  • Ketterer Ophélie created an article,

    Minor Release on Monday, September 28 - Web application

    Update slots:Regions: ALL Application Version Start Time End Time Web 2.174.22 September 28, 17:00 CEST September 29, 17:00 CEST Expected behavior: TO BE NOTED: Web applications will be update...

  • Ketterer Ophélie created an article,

    Release Note for 2026-09-28

    Rainbow Web Client 2.174.22 Main fixesCall handlingThe call forwarding menu is available again for CCD agents in standard mode.Collaboration Screen sharing in a conference no longer gets stuck show...

  • Ketterer Ophélie created an article,

    Minor Release on thursday, September 17 - iOS application

    Update slots:Regions: ALL Application Version Start Time End Time iOS 1.174.11 September 17, 17:00 CEST September 17, 18:00 CEST Expected behavior: Mobile applications:Depending on your a...

  • Ketterer Ophélie created an article,

    Release Note for 2026-09-17

    iOS Version 1.174.11 Main FixesProfileThe edit icon is available again on your profile picture when your company allows you to change your avatar but not your personal information. Fixed tickets008...

  • Ketterer Ophélie created an article,

    Release note for 2026-09-16

    Rainbow Cloud Telephony Main fixesHunt group Member incorrectly receives and beeps for new group calls after answering a transferred hunt group call, despite already being busy.Call pick-upAfter a ...