What is an Early Adopter Program ?
The Early adopter program allows your selected End-customers to benefit limited availability features based on the Rainbow production version. This early Adopter mode is allocated temporarily during the tests or early access to the feature, until the latter is made Generally available.
Reminder (LOI extract):
"The Early adopter program allows your selected End- customers to benefit limited availability features based on the Rainbow production version. This early Adopter mode is allocated temporarily during the tests or early access to the feature, until the latter is made Generally available."
How to subscribe to the Early Adopter program
Step 1
- As a Business Partner make your request per email to support@openrainbow.com
- Add [EA feature*] + your company name (+ End Customer company name) in the subject
*EA feature = the feature name that is tested during this EA phase, consult therefore the article Current Early Adopter Program. - Following information are needed:
- Your BP company name and if applicable your End Customer company name as defined in Rainbow.
- Reason of your request - the feature name that is tested during this EA phase.
-
Name, email address and role in your company of the person who will sign the letter of intent (LOI).
- The contact should be the individual who is typically responsible for signing contracts with ALE.
- Add [EA feature*] + your company name (+ End Customer company name) in the subject
Note 1: If you have already applied for the beta program, the signed letter of intent is already valid for the Early Adopter program.
Note 2: Kindly submit a support ticket for each End Customer for whom you are requesting access to the Early Adopter Program. If you have previously signed the LOI for an earlier request, simply provide us with the EC company name and the reason for your request.
Step 2
- The contact indicated to sign the LOI will receive a signature request by email through Docusign.
- Once the document has been signed by both party, we'll allocate the Beta licenses to the company.
Note: The Early Adopter program entitles you to Early Adopter user licenses. The number of licenses depends on the feature being tested, but is usually between 1 and 5.
What we expect from you
Note: you can consult the article Current Early Adopter Program to know which features are currently available for the Early Adopter program.
- Feedback about the Features/Versions
- in our dedicated community.
- by replying to the surveys that we send to you.
- Reporting issues
- if a malfunction is identified.
- a regression of a feature working with the production version.
Support
Open a support ticket
- send an email to support@openrainbow.com or open directly a ticket on MyPortal
- Title should contain [EA feature] (feature = the feature name that is tested during this EA phase)
Troubleshooting
A few reminders about log recovery :
- The easiest way for the end user to recovery the Rainbow client logs is to use the Report a problem feature.
- For Rainbow client logs consult the dedicated article.
- In addition to Rainbow client logs, for web client the Browser log can be very helpful.
- For WebRTC gateway logs (mpcollect --all) and SIP traces (mpndump on) consult the dedicated article.
Report a malfunction/bug :
If the issue is reproduced provide use a step by step description to reproduced the problem. Please feel free to add screenshots or videos to help us understand the problem.
In case of issues about calls do not forget to give us all details about the users configuration:
- PBX type/version
- Device (Deskphone, REX, Anydevice)
- WebRTC gateway version
- Routing setting (Computer mode/Office Phone)
- Exact date and time of the call.
All information about the caller and called party
- email of the Rainbow account
- caller number / called number
- destination type, internal/external, mobile/ land line
In addition to this information please provide all involved Rainbow client logs and the WebRTC gateway logs in case of VoIP calls (Computer mode).