In this article you'll find the features that can be tested as Early Adopter.
Stay tuned! Follow the Early Adopter program section to make sure you don't miss the announcement of the EA features availability
Please find below the list of features available for testing in Early Adopter phase.
Note that this list is subject to change and may not reflect the final feature set available at general availability.
In addition to exploring and validating these new functionalities, you are encouraged to test application deployment processes and verify that existing Rainbow features continue to operate as expected, consistent with the official release version.
Important: Please note that one support request must be submitted for each customer and for each feature, as required by the Early Adopter process.
List of Feature in Early Adopter phase
[EA RB GUARDIAN] Rainbow Guardian
[EA SMART AGENT] AI-powered intelligent receptionist
[EA PTT] PUSH-TO-TALK Channels
Important Notice Regarding Beta and Early Adopter Features
Features provided through the Beta Program or Early Adopter Program are made available for evaluation, testing, and discovery purposes. Participants are encouraged to explore the functionality, provide feedback, and report any issues or unexpected behavior to help improve the feature before its general release.
These features are not intended for production use. As they are still under development, they may contain known or unknown limitations, incomplete functionality, performance constraints, or behaviors that may change. Additional enhancements, modifications, or restrictions may be introduced before the feature reaches General Availability (GA).
By using Beta or Early Adopter features, you acknowledge that they should only be used in test or non-critical environments and should not be relied upon for business-critical operations.
General Availability: With the release of Rainbow v179, the following features will become generally available and will be removed from the Early Adopter Program::
- Rainbow Premium & Rainbow Voice Premium (transcript and summary of conferences, Bubble Moderated conferences, 30 GB of storage space)
- Bring-Your-Own-AI for transcript and summary of conferences.
- Rainbow Visual Assistance.
- Rainbow Retail Communications as a Service (RCaaS).
- Webinar Live Streaming to YouTube (for Webinar 500).
[EA RB GUARDIAN] Rainbow Guardian
Rainbow™ Guardian is ALE’s secure emergency communications environment, activated when a cyberattack or major incident disrupts your primary systems. It provides a controlled, isolated channel that keeps employees connected and enables crisis teams to coordinate safely.
“Rainbow Guardian offers an insurance policy against data loss by taking over your enterprise communications…”
Key features:
- Instant activation when the business continuity plan is triggered
- Secure, isolated workspace with double‑factor authentication
- Automatic SMS instructions redirecting staff to Rainbow Guardian
- Active Directory replication for controlled access
- Unlimited calls, messages, and group chats (up to 100 participants)
- 24/7 availability during the recovery period
“Notification to all staff by SMS with instructions to communicate only on Rainbow Guardian.”
Read the article Rainbow Guardian setup guide for the initial setup.
[EA SMART AGENT] AI-powered intelligent receptionist
Smart Agent is an AI-powered intelligent receptionist that provides natural language conversations, smart call routing, FAQ answering, and closed-hours or overflow handling. It is available 24/7, supports multiple languages, integrates with existing services, and can be activated instantly.
Calls can be routed by intent, such as support, shipping, billing, or customer care. A company can deploy a single agent or several specialized agents. Future enhancements include appointments, tracking, callbacks, and message taking.
Smart Agent helps automate repetitive incoming calls and provides dashboards on caller intents, automation rates, and satisfaction.
Note: Early Adopter Program: Smart Agent is currently available with support for English and French. During the Early Adopter phase, one license per company will be provided for 3 months.
[EA PTT] PUSH-TO-TALK CHANNELS
Push-to-Talk lets frontline teams talk to each other instantly, like with a walkie-talkie. There is no number to dial and no call to set up: press and hold to speak, release to listen.
Note: in this Early Adopter phase, Push-to-Talk is available on Android only. Users can be members of several channels, but listen and talk on one channel at a time. No license is needed. The Rainbow support team must give the required role to the administrator who creates the channels: please include the email address of their Rainbow account in your Early Adopter support request.
Read the article Talk with your team using Push-to-Talk channels for the initial setup.