The operation is very short (approximately 1 second) but may cause:
a brief connection interruption
or temporary slowdowns on some services / degradation in audio and video quality due to some bandwidth limitation.
Telephony services could be unavailable for some minutes. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Why we're Doing this?
Our hosting provider OVH will perform a network maintenance operation.
Update on Thursday, April 02- Cloud Telephony Services
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Why we're doing this?
We are improving internal data structures capacities.
Minor Release on Wednesday, March 25 - Android application
Mobile applications: Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Why we're doing this?
We fixed an issue that prevented some customers from accessing Computer mode.
Minor Release on Monday, March 23 - Web application
TO BE NOTED: Web applications will be updated using the blue-green method: the update will be spread over 24 hours.
The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Web application: A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Why we're doing this?
Please find the details of the fixes in the Release notes.
Update on Saturday, March 21 - Hybrid Telephony Services
Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Mobile applications: Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?
We fixed an issue where the document sent from iOS disappeared few minutes later on the mobile.
Minor Release on Monday, March 09 - Desktop application
Desktop applications: Depending on your administrator's deployment choices, a pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
Why we're doing this?
Please find the details of the fixes in the Release notes.
Minor Release on Tuesday, March 3 - WebRTC gateway
WebRTC gateway: At start time the WebRTC gateway will be released on MyPortal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.
Why we're doing this?
This release brings enhanced recovery behavior by automatically restarting all required processes when one stalls after a network interruption, along with corrections to non‑impacting error messages in mpcheck and mpstop.
Update on Monday, March 02, Tuesday, March 03 and Wednesday, March 04 - Cloud Telephony Services
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Why we're Doing this?
We are carrying out maintenance operations to improve the usability of the call queues.
Minor Release on Monday, March 2 - MS Dynamics Connector
CRM Connectors: The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This update resolves the issue with missing call‑control buttons for anonymous calls and adds support for the German language.
Update on Thursday, February 26 and Friday, February 27 - Cloud Telephony Services
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Information: Initially scheduled for February 20, this operation has been rescheduled for February 21 to prevent too much disruption to customers.
Update slots:
Regions
Start Time
End Time
ALL
February 21, 21:00 CET
February 21, 23:00 CET
Expected behavior:
Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
TO BE NOTED: Web applications will be updated using the blue-green method: the update will be spread over 24 hours.
The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Web application: A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Mobile applications: Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?
Please find the details of the fixes in the Release notes.
Minor Release on Thursday, February 19 - Rainbow Pilot
CRM Connectors: The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This update resolves issues with CCD wrap‑up password behavior, mute‑button availability, and agent login/logout actions.
Minor Release on Tuesday, February 10 and Wednesday, February 11 - Web, Desktop and Android applications
Information: Initially scheduled at 21:00 today, the Web application upgrade has been rescheduled earlier from 17:00 same date, up to tomorrow (24 hours). The upgrade of the Desktop application will be rescheduled soon.
Update slots:
Regions: ALL
Application
Version
Start Time
End Time
Android
1.165.1
February 11, 17:00 CET
February 11, 18:00 CET
Web
2.165.18
February 10, 17:00 CET
February 11, 17:00 CET
Desktop
2.165.3
details to be announced
Expected behavior:
TO BE NOTED: Web applications will be updated using the blue-green method: the update will be spread over 24 hours.
The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Web application: A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Desktop applications: Depending on your administrator's deployment choices, a pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
Mobile applications: Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?
Please find the details of the fixes in the Release notes.
Update on Thursday, February 05 and Friday, February 06 - Cloud Telephony Services
This operation marks the official availability of firmware version 770.207 for ALE DECT base stations 8328 and 8368, and firmware version 771.500 for the ALE DECT handset 8262, ensuring compatibility with Rainbow Cloud Telephony.
Update slots:
Regions
Start Time
End Time
APAC
February 05, 14:00 CET
February 05, 16:00 CET
EMEA
February 05, 21:00 CET
February 05, 13:00 CET
NAR
February 06, 09:00 CET
February 06, 11:00 CET
CALA
February 06, 09:00 CET
February 06, 11:00 CET
Expected Behavior:
ZeroTouch configuration: when DECT base stations are managed via ZeroTouch provisioning, a temporary interruption of telephony services may occur during the firmware update window. This interruption is typically limited to a maximum of 10 minutes.
Generic SIP Device configuration: when DECT base stations are configured as Generic SIP devices, telephony services will be interrupted at the time the administrator manually uploads and applies the firmware to the base station.
Why we're Doing this?
This new version addresses instability and disconnection issues affecting some DECT devices and overall improves the reliability and behavior of DECT base stations when used with Rainbow Cloud Telephony.
Update on Wednesday, February 04 - Rainbow Services
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon "Telephone services currently unavailable" on their telephony settings.
Conference services will restart during the slot.
Why we're Doing this?
Openrainbow SSL certificates have to be renewed in some servers.
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon "Telephone services currently unavailable" on their telephony settings.
Why we're doing this?
This operation will enable us to streamline some backend equipment for better management.
Minor Release on Wednesday, January 28 - WebRTC gateway
WebRTC gateway: At start time the WebRTC gateway will be released on My Portal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.
Why we're doing this?
This release brings improved recovery handling by automatically restarting the necessary processes when session creation or keep‑alive checks fail, ensuring full cleanup and reliable service restoration after connection loss.
Major Release on Monday, January 26 - Rainbow Solution 165
TO BE NOTED: Android, iOS and Web applications will be updated using the blue-green method: the update will be spread over several days.
The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Web application: A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Desktop applications: Depending on your administrator's deployment choices, a pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
Mobile applications: Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?
As this is a major release, it will bring a number of new features and fixes as described in the Release notes.
Minor Release on Monday, January 26 - AD/LDAP/Exchange Connector
LDAP Connector: The new version will be updated automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This upgrade has a fix to prevent a crash caused by the specific misconfiguration involving 8770.
Telephone services currently unavailable" on their telephony settings.