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Minor Release on Tuesday, January 13 - WebRTC gateway
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- region_all
- criticality_medium
- device_all
- type_minorRelease
- feature_hybridTelephony
- start_2601131600Z
- end_2601131700Z
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Affected components: WebRTC Gateway
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

WebRTC gateway 3.2.1-73 January 13, 17:00 CEST January 13, 18:00 CEST

Expected behavior:
- WebRTC gateway:
  At start time the WebRTC gateway will be released on My Portal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.
Why we're doing this?
This release brings critical fixes for Hybrid telephony, WebRTC stability along with new capabilities such as AWS deployment, SNMP support, dynamic WRG log‑level control. It resolves major call failures, Janus/XMPP desynchronization, DNS handling issues and sporadic no‑audio cases.

Application	Version	Start Time	End Time
WebRTC gateway	3.2.1-73	January 13, 17:00 CEST	January 13, 18:00 CEST

Update on Thursday, January 08 and Friday, January 09 - Cloud Telephony Services
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Affected components: Rainbow backend Cloud telephony backend

Update slots:

Regions	Start Time	End Time
NAR	January 08, 09:00 CET	January 08, 12:00 CET
APAC	January 08, 14:00 CET	January 08, 17:00 CET
EMEA	January 08, 21:00 CET	January 08, 24:00 CET
CALA	January 09, 08:30 CET	January 09, 11:30 CET

Expected Behavior:

Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

EM200 add-ons will reset during the upgrade in EMEA to get a new version 2.11.06.0017.

Why we're Doing this?

You'll find the details in the Release note.

Update on Monday, february 23 - Rainbow Services
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- feature_all
- criticality_high
- type_update
- type_actionRequired
- region_APAC
- start_2602232000Z
- end_2602232200Z
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Affected components: Rainbow backend Network
Update slots:
Regions Start Time End Time
APAC February 23, 21:00 CET February 23, 23:00 CET
Expected behavior:
Following will be added
Thank you for updating your firewalls accordingly.
- APAC
  - STUN / TURN turn-sgp2.openrainbow.com (Singapore)
  - TURN Media Relay 51.79.225.152, 2402:1f00:800e:f200::1 (Asia Singapore)
  - CLOUD PBX (Rainbow Hub) 51.161.164.35 (Asia Singapore)
Why we're doing this?
This maintenance operation will enable us to update our servers to ensure better management.
Update on Friday, December 19 - Cloud Telephony Services
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- region_EMEA
- criticality_medium
- device_all
- type_update
- feature_cloudTelephony
- end_2512192100Z
- start_2512192000Z
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Affected components: Rainbow backend

Update slots:
Regions Start Time End Time
EMEA December 19, 21:00 CET December 19, 22:00 CET
Expected Behavior:
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
The analytical data for 18 December will only be available on 20 December.
Why we're Doing this?
This operation will resolve CDR loss issues in Rainbow Hub.
Major Release on Thursday, December 18 - Rainbow Classroom
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- region_all
- criticality_medium
- type_majorRelease
- feature_connectors
- category_classroom
- start_2512182000Z
- end_2512182100Z
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Affected components: Classroom application
Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

Rainbow Classroom 2.10.2 December 18, 21:00 CET December 18, 22:00 CET

Expected behavior:
- Rainbow Classroom:
  The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This version brings Gantt task views, image annotation, and automated certificate workflows with digital signatures. It also improves performance, expands APIs, and fixes key issues in translations, sessions, and attendance, with more details available in the full article: Rainbow Classroom 2.10.2 Release Notes.
Minor Release on Thursday, December 18 - Zendesk Connector
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- criticality_low
- region_all
- type_minorRelease
- feature_connectors
- device_zendesk
- start_2512182000Z
- end_2512182100Z
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Affected components: Zendesk connector
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ
Application Version Start Time End Time
Zendesk connector 3.2.20 December 18, 21:00 CET December 18, 22:00 CET
Expected behavior:
- CRM Connectors:
  The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This update resolves call handling issues such as continuous ringing and answer button failures, and fixes Zendesk connector ticket creation problems including duplicate tickets for agents and unintended tickets for internal calls.
Update on Wednesday, December 17 and Thursday, December 18 - Cloud Telephony Services
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- region_all
- criticality_medium
- device_all
- type_update
- feature_cloudTelephony
- start_2512171300Z
- end_2512181100Z
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Affected components: Rainbow backend Cloud telephony backend

Update slots:

Regions Start Time End Time

APAC December 17, 14:00 CET December 17, 17:00 CET

EMEA December 17, 21:00 CET December 17, 24:00 CET

NAR / CALA December 18, 09:00 CET December 18, 12:00 CET

Expected Behavior:
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Myriad and Halo devices will be reset during the slot.
Why we're Doing this?
You'll find the details in the Release note.
Major Release on Monday, December 16 - AD/LDAP/Exchange Connector
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- criticality_low
- region_all
- type_majorRelease
- feature_connectors
- device_ldap
- start_2512161600Z
- end_2512161700Z
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Affected components: LDAP connector
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

AD/LDAP/Exchange Connector 3.6.5 December 16, 17:00 CET December 16, 18:00 CET

Expected behavior:
- LDAP Connector:
  The new version will be updated automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This upgrade introduces Exchange Calendar Synchronisation (Early Access) for seamless on‑premises event visibility and a new debug content flag for flexible log management. It also resolves domain‑specific deletion errors, installer inconsistencies, sync timestamp inaccuracies, LDAP proxy issues, and report generation failures to ensure smoother administration.
Update on Wednesday, December 10 - Rainbow Services
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- criticality_low
- feature_all
- region_all
- type_update
- end_2512101700Z
- start_2512101600Z
- Edit labels
Affected components: Rainbow backend

Update slots:

Regions Start Time End Time

ALL December 10, 17:00 CET December 10, 18:00 CET

Expected behavior:
This update is seamless for the users.
Why we're doing this?
Please refer to the release note.
Minor Release on Tuesday, December 09 and Wednesday, December 10 - Web application
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- criticality_low
- feature_all
- region_all
- device_web
- type_minorRelease
- start_2512091300Z
- end_2512101700Z
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Affected components: Web application
Update slots:

Regions Start Time End Time

APAC December 09, 14:00 CET December 09, 15:00 CET

NAR/CALA December 09, 21:00 CET December 09, 22:00 CET

EMEA December 10, 17:00 CET December 10, 18:00 CET

Expected behavior:
- Web application:
  A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Why we're doing this?
Please refer to the release note.

Regions	Start Time	End Time
APAC	February 23, 21:00 CET	February 23, 23:00 CET

Regions	Start Time	End Time
EMEA	December 19, 21:00 CET	December 19, 22:00 CET

Application	Version	Start Time	End Time
Rainbow Classroom	2.10.2	December 18, 21:00 CET	December 18, 22:00 CET

Application	Version	Start Time	End Time
Zendesk connector	3.2.20	December 18, 21:00 CET	December 18, 22:00 CET

Regions	Start Time	End Time
APAC	December 17, 14:00 CET	December 17, 17:00 CET
EMEA	December 17, 21:00 CET	December 17, 24:00 CET
NAR / CALA	December 18, 09:00 CET	December 18, 12:00 CET

Application	Version	Start Time	End Time
AD/LDAP/Exchange Connector	3.6.5	December 16, 17:00 CET	December 16, 18:00 CET

Regions	Start Time	End Time
ALL	December 10, 17:00 CET	December 10, 18:00 CET

Regions	Start Time	End Time
APAC	December 09, 14:00 CET	December 09, 15:00 CET
NAR/CALA	December 09, 21:00 CET	December 09, 22:00 CET
EMEA	December 10, 17:00 CET	December 10, 18:00 CET

Update on Thursday, November 27 and Friday, November 28 - Cloud Telephony Services
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Affected components: Rainbow backend Cloud telephony backend

Information: Initially scheduled for November 27, this operation has been rescheduled for November 28 in NAR/CALA.

Update slots:

Regions	Start Time	End Time
NAR/CALA	November 28, 09:00 CET	November 28, 11:00 CET
APAC	November 27, 14:00 CET	November 27, 16:00 CET
EMEA/HDS	November 27, 21:00 CET	November 27, 23:00 CET

Expected Behavior:

Myriad and Halo devices will be reset during the slot.

Why we're Doing this?

You'll find the details in the Release note.

Minor Release on Wednesday, November 26 - Web, Android and iOS applications
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Affected components: Web application Android application iOS application

Update slots:

Regions: ALL

Application	Version	Start Time	End Time
Web	2.161.21	November 26, 17:00 CET	November 26, 18:00 CET
Android	1.161.5	November 26, 17:00 CET	November 26, 18:00 CET
iOS	1.161.12	November 26, 17:00 CET	November 26, 18:00 CET

Expected behavior:

Web application:
A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Mobile applications:
Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

Why we're doing this?

The fixes provided in these releases are detailed in the Release notes section.

Minor Release on Wednesday, November 26 - Salesforce Connector
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- criticality_low
- region_all
- type_minorRelease
- device_salesforce
- feature_connectors
- start_2511262000Z
- end_2511262100Z
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Affected components: Salesforce connector
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ
Application Version Start Time End Time
Salesforce connector 3.3.0 November 26, 21:00 CET November 26, 22:00 CET
Expected behavior:
- CRM Connectors:
  The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This update resolves key issues with call logs, conference call handling, and CTI mode display, while improving multilingual datetime support and removing unnecessary outgoing call object creation. It also delivers a refreshed Rainbow-aligned UI, upgrades to Node and Angular versions, SDK enhancements, and support for HTML rendering in bubbles.
Minor Release on Friday, November 21 - Rainbow Pilot
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- criticality_low
- region_all
- type_minorRelease
- device_rainbowpilot
- end_2511211200Z
- feature_serviceability
- start_2511211100Z
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Affected components: Rainbow Pilot
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

Rainbow Pilot 1.2.3 November 21, 12:00 CET November 21, 13:00 CET

Rainbow Pilot Agent 1.2.3 November 21, 12:00 CET November 21, 13:00 CET

Expected behavior:
- Rainbow Pilot:
  The new version will be applied automatically, but users should update the Rainbow Pilot Agent.
Why we're doing this?
This update resolves DHCP/NTP validation and messaging issues, simplifies the WebRTC flow when media permissions are denied, improves localization and reporting (Excel/PDF), fixes UI and icon problems, and brings agent-side DHCP/NTP verification plus logging size and rotation fixes.
Update on Thursday, November 27 - Rainbow Services
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- criticality_low
- feature_all
- region_all
- type_update
- end_2511272200Z
- start_2511270800Z
- Edit labels
Affected components: Rainbow backend

Update slots:

Regions Start Time End Time

NAR/CALA November 27, 09:00 CET November 27, 11:00 CET

APAC November 27, 14:00 CET November 27, 16:00 CET

EMEA/HDS November 27, 21:00 CET November 27, 23:00 CET

Expected behavior:
This update is seamless for the users.
Why we're doing this?
Please refer to the release note.
Update on Monday, November 17 and Tuesday, November 18 - Cloud Telephony Services
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- criticality_medium
- region_CALA
- device_all
- type_update
- feature_cloudTelephony
- region_APAC
- start_2511171300Z
- end_2511181000Z
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Affected components: Rainbow backend Cloud telephony backend

Update slots:

Regions Start Time End Time

APAC November 17, 14:00 CET November 17, 16:00 CET

CALA November 18, 09:00 CET November 18, 11:00 CET

Expected Behavior:
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Myriad and Halo devices will be reset during the slot.
Why we're Doing this?
You'll find the details in the Release note dated 2025-11-13.

Application	Version	Start Time	End Time
Salesforce connector	3.3.0	November 26, 21:00 CET	November 26, 22:00 CET

Application	Version	Start Time	End Time
Rainbow Pilot	1.2.3	November 21, 12:00 CET	November 21, 13:00 CET
Rainbow Pilot Agent	1.2.3	November 21, 12:00 CET	November 21, 13:00 CET

Regions	Start Time	End Time
NAR/CALA	November 27, 09:00 CET	November 27, 11:00 CET
APAC	November 27, 14:00 CET	November 27, 16:00 CET
EMEA/HDS	November 27, 21:00 CET	November 27, 23:00 CET

Regions	Start Time	End Time
APAC	November 17, 14:00 CET	November 17, 16:00 CET
CALA	November 18, 09:00 CET	November 18, 11:00 CET

Minor Release on Monday, November 17 - Web, Android and iOS applications
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Affected components: Web application Android application iOS application

Update slots:

Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application	Version	Start Time	End Time
Web	2.161.19	November 17, 17:00 CET	November 17, 18:00 CET
Android	1.161.4	November 17, 17:00 CET	November 17, 18:00 CET
iOS	1.161.11	November 17, 17:00 CET	November 17, 18:00 CET

Expected behavior:

Web application:
A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Mobile applications:
Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

Why we're doing this?

The fixes provided in these releases are detailed in the Release notes section.

Update on Thursday, November 13 - Cloud Telephony Services
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- region_EMEA
- criticality_medium
- region_NAR
- device_all
- type_update
- feature_cloudTelephony
- end_2511132200Z
- start_2511130800Z
- Edit labels
Affected components: Rainbow backend Cloud telephony backend

Update slots:

Regions Start Time End Time

NAR November 13, 09:00 CET November 13, 11:00 CET

EMEA November 13, 21:00 CET November 13, 23:00 CET

Expected Behavior:
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Myriad and Halo devices will be reset during the slot.
Why we're Doing this?
You'll find the details in the Release note.
Minor Release on Thursday, November 6 - MS Dynamics Connector
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- criticality_low
- region_all
- type_minorRelease
- feature_connectors
- device_msdynamics
- start_2511062000Z
- end_2511062100Z
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Affected components: MS Dynamics connector
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ
Application Version Start Time End Time
MS Dynamics connector 3.2.19 November 6, 21:00 CET November 6, 22:00 CET
Expected behavior:
- CRM Connectors:
  The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption.
Why we're doing this?
This update resolves issues with MS Dynamics integration, including contact page access on second call and click-to-call functionality, fixes call answering, and adds Spanish translation for call logs.
Minor Release on Tuesday, November 04 - iOS application
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- criticality_low
- feature_all
- region_all
- device_ios
- type_minorRelease
- start_2511041300Z
- end_2511041400Z
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Affected components: iOS application
Update slots:
Regions: ALL
Application Version Start Time End Time
iOS 1.161.9 November 04, 14:00 CET November 04, 15:00 CET

Expected behavior:
- Mobile applications:
  Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?
The fix allows new guest users invited by email to create a Rainbow account.
Update on Saturday, November 08 - Hybrid Telephony Services
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- region_all
- criticality_medium
- device_all
- type_update
- feature_hybridTelephony
- start_2511082000Z
- end_2511082200Z
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Affected components: Rainbow backend Hybrid telephony backend

Update slots:
Regions Start Time End Time
ALL November 08, 21:00 CET November 08, 23:00 CET
Expected behavior:
Hybrid Telephony services for OmniPCX Office or Connect will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Why we're doing this?
We have corrected issues related to supervised calls that couldn't be picked up and to OXO administration.
Update on Thursday, October 30 - Rainbow Services
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- feature_all
- region_all
- criticality_high
- type_update
- type_actionRequired
- start_2510302000Z
- end_2510302200Z
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Affected components: Rainbow backend Network
Update slots:
Regions Start Time End Time
ALL October 30, 21:00 CET October 30, 23:00 CET
Expected behavior:
Following Conferencing Media Servers are being added
Thank you for updating your firewalls accordingly.
- FRANCE
rtc-sbg15.openrainbow.com to rtc-sbg24.openrainbow.com
51.91.176.135; 51.91.176.136; 51.91.176.138; 51.91.176.141 to 51.91.176.144; 51.91.176.150; 51.91.176.151; 51.91.176.153
- GERMANY
rtc-lim50.openrainbow.com to rtc-lim59.openrainbow.com
51.195.126.10 to 51.195.126.13; 51.195.126.24; 51.195.126.33; 51.195.126.37; 51.195.126.41; 51.195.126.48; 51.195.126.49
- LATAM
rtc-sao7.openrainbow.com to rtc-sao16.openrainbow.com
169.57.144.64/27
- APAC
rtc-sgp4.openrainbow.com to rtc-sgp13.openrainbow.com
51.79.218.162; 51.79.218.164; 51.79.218.170; 51.79.218.172; 51.79.218.175; 51.79.218.176; 51.79.218.2; 51.79.218.3; 51.79.218.9
- ANZ
rtc-syd4.openrainbow.com to rtc-syd13.openrainbow.com
51.161.137.79; 51.161.137.82; 51.161.137.97; 51.161.137.99; 51.161.140.11; 51.161.140.24; 51.161.140.25; 51.161.140.29; 51.161.140.8; 51.161.140.9
Why we're doing this?
This maintenance operation will enable us to update our servers to ensure better management.
Minor Release on Thursday, October 30 - Web and Android applications
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- criticality_low
- feature_all
- region_all
- device_web
- device_android
- type_minorRelease
- start_2510301600Z
- end_2510301700Z
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Affected components: Web application Android application
Update slots:
Regions: ALL

Application Version Start Time End Time

Web 2.161.18 October 30, 17:00 CET October 30, 18:00 CET

Android 1.161.3 October 30, 17:00 CET October 30, 18:00 CET

Expected behavior:
- Web application:
  A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
- Mobile applications:
  Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?
The fixes provided in these releases are detailed in the Release notes section.
Update on Monday, October 27 - Rainbow Services
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- feature_all
- region_all
- criticality_high
- type_update
- type_actionRequired
- start_2510270800Z
- end_2510280800Z
- Edit labels
Affected components: Rainbow backend Network
Update slots:
Regions Start Time End Time
ALL October 27, 09:00 CET October 28, 09:00 CET
Expected behavior:
Maintenance operation will impact the following load balancers IP addresses that will be temporarily removed from DNS servers:
- 178.32.125.32, 178.32.125.56, 178.32.125.46
- 178.32.126.147, 178.32.126.16, 178.32.126.196
Please note that these addresses won’t be reachable during the operation.

Telephony services will be unavailable for about 10 minutes during non-working hours per PBX country after the operation. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings
Note to the network administrators: to avoid any disruption during the maintenance phase:
- Ensure all load balancers are all trusted in your firewall.
- Ensure you use domain names instead of IP Addresses. In the exceptional cases where IP address list is used instead of FQDN, the client needs to verify that the whole IP addresses set is entered.
- Should you have entered a hard coded IP address in the OXE to address these servers please do the necessary action to update your configuration.
- Reconnection timers must be defined properly to ensure seamless connection.
Why we're doing this?
This maintenance operation will enable us to update our servers to ensure their performance.
[RESCHEDULED] Update on Wednesday, November 05 - Rainbow Services
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- criticality_low
- feature_all
- region_all
- type_update
- status_postponed
- status_rescheduled
- start_2511050800Z
- end_2511052300Z
- Edit labels
Affected components: Rainbow backend

Information: Initially scheduled for November 04, this operation has been rescheduled for November 05.
Update slots:

Regions Start Time End Time

NAR/CALA November 05, 09:00 CET November 05, 12:00 CET

APAC November 05, 14:00 CET November 05, 17:00 CET

EMEA November 05, 21:00 CET November 05, 24:00 CET

Expected behavior:
This update is seamless for the users.
Why we're doing this?
Please refer to the release note.
Update on Thursday, October 23 & Friday, October 24 - Cloud Telephony Services
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- region_all
- criticality_medium
- device_all
- type_update
- feature_cloudTelephony
- end_2510241100Z
- start_2510231200Z
- Edit labels
Affected components: Rainbow backend Cloud telephony backend

Update slots:

Regions Start Time End Time

APAC October 23, 14:00 CEST October 23, 18:00 CEST

EMEA October 23, 21:00 CEST October 24, 01:00 CEST

NAR/CALA October 24, 09:00 CEST October 24, 13:00 CEST

Expected Behavior:
Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
Why we're Doing this?
We fixed issues related to transfer without audio, choppy ringback tone, deletion of messages in group voice mails, some configuration of external mobile linked to waiting queue, association of SIP generic device to a user.
You'll find the details in the Release note.
Update on Tuesday, October 21 - Rainbow HUB services
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- region_all
- criticality_medium
- device_all
- type_update
- feature_cloudTelephony
- start_2510211900Z
- end_2510212100Z
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Affected components: Cloud telephony Myriad deskphone

Update slots:

Regions Start Time End Time

ALL October 21, 21:00 CEST October 21, 23:00 CEST

Expected behavior:
Myriad devices configured in "Latest" will be reset.
Why we're doing this?
This update brings new "Latest" version in Myriad 3 - 5 & 7.
Please have a look at our Release note.
Minor Release on Monday, October 20 - Web and iOS applications
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- criticality_low
- feature_all
- region_all
- device_web
- device_ios
- type_minorRelease
- end_2510201600Z
- start_2510201500Z
- Edit labels
Affected components: Web application iOS application
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

Web 2.161.15 October 20, 17:00 CEST October 20, 18:00 CEST

iOS 1.161.8 October 20, 17:00 CEST October 20, 18:00 CEST

Expected behavior:
- Web application:
  A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
- Mobile applications:
  Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.
Why we're doing this?
The fixes provided in these releases are detailed in the Release notes section.

Regions	Start Time	End Time
NAR	November 13, 09:00 CET	November 13, 11:00 CET
EMEA	November 13, 21:00 CET	November 13, 23:00 CET

Application	Version	Start Time	End Time
MS Dynamics connector	3.2.19	November 6, 21:00 CET	November 6, 22:00 CET

Application	Version	Start Time	End Time
iOS	1.161.9	November 04, 14:00 CET	November 04, 15:00 CET

Regions	Start Time	End Time
ALL	November 08, 21:00 CET	November 08, 23:00 CET

Regions	Start Time	End Time
ALL	October 30, 21:00 CET	October 30, 23:00 CET

Application	Version	Start Time	End Time
Web	2.161.18	October 30, 17:00 CET	October 30, 18:00 CET
Android	1.161.3	October 30, 17:00 CET	October 30, 18:00 CET

Regions	Start Time	End Time
ALL	October 27, 09:00 CET	October 28, 09:00 CET

Regions	Start Time	End Time
NAR/CALA	November 05, 09:00 CET	November 05, 12:00 CET
APAC	November 05, 14:00 CET	November 05, 17:00 CET
EMEA	November 05, 21:00 CET	November 05, 24:00 CET

Regions	Start Time	End Time
APAC	October 23, 14:00 CEST	October 23, 18:00 CEST
EMEA	October 23, 21:00 CEST	October 24, 01:00 CEST
NAR/CALA	October 24, 09:00 CEST	October 24, 13:00 CEST

Regions	Start Time	End Time
ALL	October 21, 21:00 CEST	October 21, 23:00 CEST

Application	Version	Start Time	End Time
Web	2.161.15	October 20, 17:00 CEST	October 20, 18:00 CEST
iOS	1.161.8	October 20, 17:00 CEST	October 20, 18:00 CEST

Major Release on Thursday, October 9 - Rainbow Solution 161
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Affected components: Web application Android application iOS application Desktop application

Update slots:

Regions: ALL

Application	Version	Start Time	End Time
iOS	1.161.6	October 09, 17:00 CEST	October 13, 19:00 CEST
Android	1.161.0	October 09, 17:00 CEST	October 13, 19:00 CEST
Web	2.161.13	October 09, 17:00 CEST	October 10, 19:00 CEST

Desktop 2.161.3

Regions	Start Time	End Time
EMEA	October 09, 17:00 CEST	October 09, 19:00 CEST
NAR/CALA	October 10, 09:00 CEST	October 10, 11:00 CEST
APAC	October 10, 14:00 CEST	October 10, 16:00 CEST

Expected behavior:

TO BE NOTED: These applications will be updated using the blue-green method: the update will be spread over several days.

The blue/green deployment method helps to minimize the risk of introducing failings during updates while limiting downtime during the transition to new versions.
Web application:
A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
Desktop applications:
Depending on your administrator's deployment choices, a pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
Mobile applications:
Depending on your administrator's deployment choices, the new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to several days for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

Why we're doing this?

As this is a major release, it will bring a number of new features and fixes as described in the Release notes.

Minor Release on Wednesday, October 8 - WebRTC gateway
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- region_all
- device_all
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- feature_hybridTelephony
- start_2510081500Z
- end_2510081600Z
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Affected components: WebRTC Gateway
Update slots:
Regions: NA, CALA, EMEA, DE, APAC, ANZ

Application Version Start Time End Time

WebRTC gateway 3.1.7-55 October 8, 17:00 CEST October 8, 18:00 CEST

Expected behavior:
- WebRTC gateway:
  At start time the WebRTC gateway will be released on My Portal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.
Why we're doing this?
The release brings fixes for audio problems during bubble dial-out, PBX call handling failures including conversation shift, and connectivity issues such as blocked REX. It also includes system-level upgrades to improve overall stability and performance.

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Service notifications

Minor Release on Tuesday, January 13 - WebRTC gateway Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Thursday, January 08 and Friday, January 09 - Cloud Telephony Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Update on Monday, february 23 - Rainbow Services Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Following will be added

Why we're doing this?

Update on Friday, December 19 - Cloud Telephony Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Major Release on Thursday, December 18 - Rainbow Classroom Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Thursday, December 18 - Zendesk Connector Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Wednesday, December 17 and Thursday, December 18 - Cloud Telephony Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Major Release on Monday, December 16 - AD/LDAP/Exchange Connector Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Wednesday, December 10 - Rainbow Services Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Tuesday, December 09 and Wednesday, December 10 - Web application Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Thursday, November 27 and Friday, November 28 - Cloud Telephony Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Minor Release on Wednesday, November 26 - Web, Android and iOS applications Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Wednesday, November 26 - Salesforce Connector Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Friday, November 21 - Rainbow Pilot Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Thursday, November 27 - Rainbow Services Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Monday, November 17 and Tuesday, November 18 - Cloud Telephony Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Minor Release on Monday, November 17 - Web, Android and iOS applications Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Update on Thursday, November 13 - Cloud Telephony Services Agent tools Edit article Translate article Show labels

Update slots:

Expected Behavior:

Why we're Doing this?

Minor Release on Thursday, November 6 - MS Dynamics Connector Agent tools Edit article Translate article Show labels

Update slots:

Expected behavior:

Why we're doing this?

Minor Release on Tuesday, January 13 - WebRTC gateway
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Update on Thursday, January 08 and Friday, January 09 - Cloud Telephony Services
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Update on Monday, february 23 - Rainbow Services
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Update on Friday, December 19 - Cloud Telephony Services
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Major Release on Thursday, December 18 - Rainbow Classroom
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Minor Release on Thursday, December 18 - Zendesk Connector
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Update on Wednesday, December 17 and Thursday, December 18 - Cloud Telephony Services
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Major Release on Monday, December 16 - AD/LDAP/Exchange Connector
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Update on Wednesday, December 10 - Rainbow Services
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Minor Release on Tuesday, December 09 and Wednesday, December 10 - Web application
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Update on Thursday, November 27 and Friday, November 28 - Cloud Telephony Services
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Minor Release on Wednesday, November 26 - Web, Android and iOS applications
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Minor Release on Wednesday, November 26 - Salesforce Connector
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Minor Release on Friday, November 21 - Rainbow Pilot
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Update on Thursday, November 27 - Rainbow Services
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Update on Monday, November 17 and Tuesday, November 18 - Cloud Telephony Services
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Minor Release on Monday, November 17 - Web, Android and iOS applications
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Update on Thursday, November 13 - Cloud Telephony Services
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Minor Release on Thursday, November 6 - MS Dynamics Connector
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Minor Release on Tuesday, November 04 - iOS application
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Update on Saturday, November 08 - Hybrid Telephony Services
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Update on Thursday, October 30 - Rainbow Services
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Minor Release on Thursday, October 30 - Web and Android applications
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Update on Monday, October 27 - Rainbow Services
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[RESCHEDULED] Update on Wednesday, November 05 - Rainbow Services
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Update on Thursday, October 23 & Friday, October 24 - Cloud Telephony Services
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Update on Tuesday, October 21 - Rainbow HUB services
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Minor Release on Monday, October 20 - Web and iOS applications
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Major Release on Thursday, October 9 - Rainbow Solution 161
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Minor Release on Wednesday, October 8 - WebRTC gateway
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