errorNotice: Several operations are scheduled for this date. Scroll down to view all notifications.

• [POSTPONED] Major Release on Monday, March 24 - Rainbow Solution 149

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • type_majorRelease
  • end_2503242200Z
  • start_2503240800Z
  • status_postponed
  • Edit labels
  Affected components: Web application Android application iOS application Desktop application

  Information: Initially scheduled for March 24, this operation has now been postponed. A new date will be announced here shortly.

  ---

  Release details:

  Regions: NAR, CALA

  Application	Version	Start Time	End Time
  Web	2.149.13	March 24, 09:00 CET	March 24, 11:00 CET
  Desktop	2.149.2	March 24, 09:00 CET	March 24, 11:00 CET
  iOS	1.149.10	March 24, 17:00 CET	March 24, 18:00 CET
  Android	1.149.2	March 24, 17:00 CET	March 24, 18:00 CET

  Regions: EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  iOS	1.149.10	March 24, 17:00 CET	March 24, 18:00 CET
  Android	1.149.2	March 24, 17:00 CET	March 24, 18:00 CET
  Web	2.149.13	March 24, 21:00 CET	March 24, 23:00 CET
  Desktop	2.149.2	March 24, 21:00 CET	March 24, 23:00 CET

  ---

  Expected behavior:

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.
  • Desktop applications:
    A pop-up window will prompt you to update the application, or to do so automatically on next start-up. You can also postpone your choice and redisplay the message within an hour.
  • Mobile applications:
    The new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to one day for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

  ---

  Why we're doing this?

  As this is a major release, it will bring a number of new features and fixes. Among the most eagerly awaited are the availability of the Webinar feature and the new Myriad M8 support for Cloud PBXs.

• Update on Saturday, March 22 - Hybrid Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_hybridTelephony
  • start_2503222000Z
  • end_2503222200Z
  • Edit labels
  Affected components: Rainbow backend Hybrid telephony backend

  An upgrade of the components related to Hybrid Telephony services will take place Saturday, March 22. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	March 22, 21:00 CET	March 22, 23:00 CET

  ---

  Expected behavior:

  Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update is a preventive maintenance operation.

• Minor Release on Thursday, March 20 - WebRTC gateway

  Agent tools Edit article Translate article Show labels

  • device-all
  • criticality_low
  • region_all
  • type_minorRelease
  • feature_hybridTelephony
  • start_2503201600Z
  • end_2503231600Z
  • Edit labels
  Affected components: WebRTC Gateway

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  WebRTC gateway	3.0.14	March 20, 17:00 CEST	March 23, 17:00 CEST

  ---

  Expected behavior:

  • WebRTC gateway:
    At start time the WebRTC gateway will be released on My Portal. Connect to ALE MyPortal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.

  ---

  Why we're doing this?

  This update fixes a problem where, in some cases, there was no audio in both ways for calls.

• Update on Saturday, March 15 - Hybrid Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_hybridTelephony
  • end_2503152200Z
  • start_2503152000Z
  • Edit labels
  Affected components: Rainbow backend Hybrid telephony backend

  An upgrade of the components related to Hybrid Telephony services will take place Saturday, March 15. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	March 15, 21:00 CET	March 15, 23:00 CET

  ---

  Expected behavior:

  Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  The fixes are available in the Release notes for 2025-03-15 article. 

• Update on Tuesday, March 11 - All Telephony Services

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_all
  • type_update
  • start_2503112000Z
  • end_2503120200Z
  • Edit labels
  Affected components: Rainbow backend

  An upgrade of the components related to Telephony services will take place from Tuesday, March 11. A dedicated slot has been set aside for each region, and potential impacts will be limited to the latter.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	March 11, 21:00 CET	March 12, 02:00 CET

  ---

  Expected behavior:

  The new version will be applied automatically. Users do not need to take any specific action.

  ---

  Why we're doing this?

  This update brings several fixes.

• Update on Tuesday, March 11

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • start_2503110800Z
  • end__2503120000Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  An upgrade of the components related to Cloud Telephony services will take place from Tuesday, March 11. A dedicated slot has been set aside for each region, and potential impacts will be limited to the latter.

  ---

  Update slots:

  Regions	Start Time	End Time
  NAR, CALA	March 11, 09:00 CET	March 11, 13:00 CET
  APAC, ANZ	March 11, 14:00 CET	March 11, 18:00 CET
  EMEA, DE	March 11, 21:00 CET	March 12, 01:00 CET

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.
  EMEA, DE: Myriad devices will be reset.

  ---

  Why we're doing this?

  This update brings several fixes and upgrade some devices.

  EMEA, DE: Deployment with firmware versions 2.14.22.000.2597 for devices Myriad, 2.14.21.000.2557 for devices M8 in "LATEST".

• Minor Release on Thursday, March 6 - Salesforce Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • device_salesforce
  • feature_connectors
  • end_2503062100Z
  • start_2503062000Z
  • Edit labels
  Affected components: Salesforce connector

  A new Salesforce connector will be released on Thursday, March 6.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Salesforce connector	3.2.15	March 6, 21:00 CET	March 6, 22:00 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update fixes issues for call history in Italian and Call log creation.

• Update on Saturday, March 01 - Hybrid Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_hybridTelephony
  • start_2503012000Z
  • end_2503012200Z
  • Edit labels
  Affected components: Rainbow backend Hybrid telephony backend

  An upgrade of the components related to Hybrid Telephony services will take place Saturday, March 01. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	March 01, 21:00 CET	March 01, 23:00 CET

  ---

  Expected behavior:

  Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update is a preventive maintenance operation.

• Update on Thursday, February 27 to Friday, February 28 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_EMEA
  • criticality_medium
  • region_DE
  • region_NAR
  • device_all
  • type_update
  • region_ANZ
  • feature_cloudTelephony
  • region_APAC
  • start_2502271500Z
  • end_2502281200Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  An upgrade of the components related to Cloud Telephony services will take place from Thursday, February 27 to Friday, February 28. A dedicated slot has been set aside for each region, and potential impacts will be limited to the latter.

  ---

  Update slots:

  Regions	Start Time	End Time
  APAC, ANZ	February 27, 16:00 CEST	February 27, 20:00 CEST
  EMEA, DE	February 27, 21:00 CEST	February 28, 01:00 CEST
  NAR	February 28, 09:00 CEST	February 28, 13:00 CEST

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update brings several fixes related to music-on-hold, voicemail, external number display and calls recording issues.

• Minor Release on Wednesday, February 26 - Zendesk Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • feature_connectors
  • start_2502262000Z
  • end_2502262030Z
  • Edit labels
  Affected components: Zendesk connector

  A new Zendesk connector version will be released on Wednesday, February 26.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Rainbow Zendesk connector	3.2.14	February 26, 21:00 CET	February 26, 21:30 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new Zip file version needs to be uploaded to Zendesk by the Zendesk administrator. Users do not need to take any specific action, and there will be no service interruption.

  ---

  Why we're doing this?

  This update fixes an issue where a tickets could be created unexpectedly during outgoing calls.

• Update on Tuesday, February 25 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • end_2502252200Z
  • start_2502252000Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  An upgrade of the components related to Cloud Telephony services will take place Tuesday, February 25. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	February 25, 21:00 CET	February 25, 23:00 CET

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update fixes an issue where some calls arriving from specific trunk and put on hold or transferred could not be retrieved.

• Update on Thursday, February 20 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • criticality_medium
  • region_CALA
  • device_all
  • type_update
  • feature_cloudTelephony
  • start_2502200800Z
  • end_2502201000Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  An upgrade of the components related to Cloud Telephony services will take place Thursday, February 20. This operation concerns LATAM region.

  ---

  Update slots:

  Regions	Start Time	End Time
  LATAM	February 20, 09:00 CET	February 20, 11:00 CET

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update reinforces the stability of certain components of the Rainbow infrastructure.

• Minor Release on Thursday, February 20 - Web application

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_web
  • type_minorRelease
  • start_2502202000Z
  • end_2502202200Z
  • Edit labels
  Affected components: Web application

  A new Web application will be released on Thursday, February 20.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Web	1.139.26	February 20, 21:00 CET	February 20, 23:00 CEST

  ---

  Expected behavior:

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.

  ---

  Why we're doing this?

  This update fixes some issues related to the reconfiguration of settings in a bubble. 

• Update on Saturday, February 22 - Hybrid Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_hybridTelephony
  • start_2502222000Z
  • end_2502222200Z
  • Edit labels
  Affected components: Rainbow backend Hybrid telephony backend

  An upgrade of the components related to Hybrid Telephony services will take place Saturday, February 22. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	February 22, 21:00 CET	February 22, 23:00 CET

  ---

  Expected behavior:

  Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update is a preventive maintenance operation.

• Update on Tuesday, February 04

  Agent tools Edit article Translate article Show labels

  • feature_all
  • criticality_medium
  • region_DE
  • device_all
  • type_update
  • start_2502042000Z
  • Edit labels
  Affected components: Rainbow backend

  An upgrade of the components related to Telephony services will take place Tuesday February 04. 

  ---

  Update slots:

  Regions	Start Time	End Time
  DE	February 04, 21:00 CEST	February 04, 23:00 CEST

  ---

  Expected Behavior:

  Telephony, Rainbow services and Push notifications will be unavailable a few minutes during the slot.  Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're Doing this?

  This update is a maintenance operation on backend components.

• Update on Tuesday, February 04 to Wednesday, February 05 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_EMEA
  • criticality_medium
  • region_DE
  • region_NAR
  • device_all
  • type_update
  • region_ANZ
  • feature_cloudTelephony
  • region_APAC
  • start_2502042000Z
  • otherDate_250205
  • end_2502051200Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  An upgrade of the components related to Cloud Telephony services will take place Tuesday, February 04. This operation doesn't concern the CALA region.

  ---

  Update slots:

  Regions	Start Time	End Time
  EMEA / DE / ANZ / APAC	February 04, 21:00 CET	February 05, 01:00 CET
  NAR	February 05, 09:00 CET	February 05, 13:00 CET

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update provides several fixes related to troubles with MOH, Call queue, routing, call destination or audio. 

• Minor Release on Monday, February 3 - WebRTC gateway

  Agent tools Edit article Translate article Show labels

  • device-all
  • region_all
  • criticality_medium
  • type_minorRelease
  • feature_hybridTelephony
  • end_2502061600Z
  • start_2502031600Z
  • Edit labels
  Affected components: WebRTC Gateway

  A new WebRTC gateway will be released on Monday, February 3.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  WebRTC gateway	3.0.13	February 3, 17:00 CEST	February 6, 17:00 CEST

  ---

  Expected behavior:

  • WebRTC gateway:
    At start time the WebRTC gateway will be released on My Portal. Connect to ALE My Portal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.

  ---

  Why we're doing this?

  This update fixes the problem of external outgoing calls not working when user presence is set to DND. As well as an update to Debian 12.9.

• Update on Sunday, January 12 - Hybrid Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_hybridTelephony
  • start_2501122000Z
  • end_2501122200Z
  • Edit labels
  Affected components: Rainbow backend Hybrid telephony backend

  An upgrade of the components related to Hybrid Telephony services will take place Sunday, January 12. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	January 12, 21:00 CET	January 18, 23:00 CET

  ---

  Expected behavior:

  Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update is a preventive maintenance operation.

• Update on Thursday, January 09 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • end_2501092400Z
  • start_2501092000Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  An upgrade of the components related to Cloud Telephony services will take place Thursday, January 09. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	January 09, 21:00 CET	January 09, 24:00 CET

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update reinforces the stability of certain components of the Rainbow infrastructure.

• Minor Release on Wednesday, January 8 - Zendesk Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • feature_connectors
  • start_2501081300Z
  • end_2501081400Z
  • Edit labels
  Affected components: Zendesk connector

  A new Zendesk connector Zip file will be released on Wednesday, January 8.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Zendesk connector Zip file	1.0.4	January 8, 14:00 CET	January 8, 15:00 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new Zip file version needs to be uploaded to Zendesk by the Zendesk administrator. Users do not need to take any specific action, and there will be no service interruption.

  ---

  Why we're doing this?

  This update fixes an issue where a ticket was created for the wrong contact.

• Minor Release on Thursday, December 19 - iOS application

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_ios
  • type_minorRelease
  • end_24121400Z
  • start_2412191300Z
  • Edit labels
  Affected components: iOS application

  A new iOS application will be released on Thursday, December 19.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  iOS	1.139.14	December 19, 14:00 CEST	December 19, 15:00 CEST

  ---

  Expected behavior:

  • Mobile applications:
    The new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to one day for the new version to appear in the store. We recommend that you activate Rainbow's automatic updates for simplicity.

  ---

  Why we're doing this?

  This update fixes some issues related to Rainbow iOS usage with new OS 18.x.

• Minor Release on Wednesday, December 18 - Rainbow Classroom

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • feature_connectors
  • category_classroom
  • start_2412182000Z
  • end_2412182200Z
  • Edit labels
  Affected components: Classroom application

  A new Rainbow Classroom will be released on Wednesday, December 18.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Rainbow Classroom	2.6.0	December 18, 21:00 CET	December 18, 23:00 CET

  ---

  Expected behavior:

  • Rainbow Classroom:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update add access to session recordings for Students and Guests and fixed an issue with the Forgot/Reset Password email for users.

• Major Release on Tuesday, December 17- WebRTC gateway

  Agent tools Edit article Translate article Show labels

  • device-all
  • criticality_low
  • region_all
  • type_majorRelease
  • feature_hybridTelephony
  • start_2412171700Z
  • end_2412201700Z
  • Edit labels
  Affected components: WebRTC Gateway

  A new WebRTC gateway will be released on Tuesday, December 17.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  WebRTC gateway	3.0.12	December 17, 18:00 CEST	December 20, 18:00 CEST

  ---

  Expected behavior:

  • WebRTC gateway:
    At start time the WebRTC gateway will be released on My Portal. Connect to ALE My Portal to download the installation files. The version will also be available for remote upgrade within 24-72 hours (business days) of its release on MyPortal.

  ---

  Why we're doing this?

  This update implements a new user registration mechanism implemented to lowering threads and memory consumption, introduces a new busy state management (for OXE), updated Linux Version (Debian 12) and fixes several other issues.

• Minor Release on Friday, December 13 - Salesforce Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • device_salesforce
  • feature_connectors
  • end_2412132100Z
  • start_2412132000Z
  • Edit labels
  Affected components: Salesforce connector

  A new Salesforce connector will be released on Friday, December 13.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Salesforce connector	3.2.13	December 13, 21:00 CET	December 13, 22:00 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update fixes mainly a connexion issue when using single sign on.

• Minor Release on Tuesday, December 10 - Web application

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_web
  • type_minorRelease
  • start_2412102001Z
  • end_2412102201Z
  • Edit labels
  Affected components: Web application

  A new Web application will be released on Tuesday, December 10.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Web	2.139.20	December 10, 21:00 CET	December 10, 23:00 CET

  ---

  Expected behavior:

  • Web application:
    A banner will suggest that you reload the page to switch to the new version. If you refuse, the message will reappear in 30 minutes.

  ---

  Why we're doing this?

  This update fixes issues related to HUB calls with Multiline+ option and Calendar selection.

• Minor Release on Thursday, November 28 - Salesforce Connector

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • device_salesforce
  • feature_connectors
  • start_2411282000Z
  • end_2411282100Z
  • Edit labels
  Affected components: Salesforce connector

  A new Salesforce connector will be released on Thursday, November 28.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Salesforce connector	3.2.12	November 28, 21:00 CET	November 28, 22:00 CET

  ---

  Expected behavior:

  • CRM Connectors:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update improves the UI for several settings options and adds options to add manually some information at end of a call to select a case, an account, a lead or a contact and fixes also a call history issue in Italian.

• Minor Release on Wednesday, November 13 - Rainbow Classroom

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • region_all
  • type_minorRelease
  • feature_connectors
  • category_classroom
  • end_2411132200Z
  • start_2411132000Z
  • Edit labels
  Affected components: Classroom application

  A new Rainbow Classroom will be released on Wednesday, November 13.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Rainbow Classroom	2.5.10	November 13, 21:00 CET	November 13, 23:00 CET

  ---

  Expected behavior:

  • Rainbow Classroom:
    The new version will be applied automatically. Users do not need to take any specific action, and there will be no service interruption. 

  ---

  Why we're doing this?

  This update upgrades Rainbow Web SDK to version v4.0.10-LTS, which addresses multiple communication issues between teachers and students.

• Update on Monday, November 18 - Hybrid Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_hybridTelephony
  • start_2411182000Z
  • end_2411182200Z
  • Edit labels
  Affected components: Rainbow backend Hybrid telephony backend

  An upgrade of the components related to Hybrid Telephony services will take place Monday, November 18. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	November 18, 21:00 CET	November 18, 23:00 CET

  ---

  Expected behavior:

  Hybrid Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update fixes some issues related to issue of ringing in computer mode.

• Update on Tuesday, November 19 - Cloud Telephony Services

  Agent tools Edit article Translate article Show labels

  • region_all
  • criticality_medium
  • device_all
  • type_update
  • feature_cloudTelephony
  • start_2411192000Z
  • end_2411192200Z
  • Edit labels
  Affected components: Rainbow backend Cloud telephony backend

  An upgrade of the components related to Cloud Telephony services will take place Tuesday, November 19. This operation concerns all regions.

  ---

  Update slots:

  Regions	Start Time	End Time
  ALL	November 19, 21:00 CET	November 19, 23:00 CET

  ---

  Expected behavior:

  Cloud Telephony services will be unavailable for about 10 minutes during the slot. Affected users will be informed via the icon " Telephone services currently unavailable" on their telephony settings.

  ---

  Why we're doing this?

  This update fixes some issues related to the Surcharged numbers.

• Minor Release on Thursday, November 07 - Android application

  Agent tools Edit article Translate article Show labels

  • criticality_low
  • feature_all
  • region_all
  • device_android
  • type_minorRelease
  • end_2411071600Z
  • start_2411071500Z
  • Edit labels
  Affected components: Android application

  A new Android application will be released on Thursday, November 07.

  ---

  Update slots:

  Regions: NA, CALA, EMEA, DE, APAC, ANZ

  Application	Version	Start Time	End Time
  Android	1.139.6	November 07, 16:00 CET	November 07, 17:00 CET

  ---

  Expected behavior:

  • Mobile applications:
    The new versions will be published on the Google Playstore or Apple App Store at the time indicated. It may take up to one day for the new version to appear in the store. We recommend that you enable automatic updates on your device for simplicity.

  ---

  Why we're doing this?

  This release fixes an issue linked to the impact of configuring Android's DND function on Rainbow.