This guide explains how to set up a Rainbow Retail Communications as a Service (RCaaS) production environment, a solution designed for the retail sector that connects customers, employees, and devi...
This article describes how to install the WebRTC gateway software on a AWS environment.Documentation is based on installation and testing on AWS EC2 (Amazon Elastic Compute Cloud).Note: For the mom...
Hubspot CRM Connector - version 3.2.17 Main fixes This update fixes an issue where call notes did not work for outgoing calls. Missed call logging for known numbers implemented.
Rainbow CCD Agent Telephony Mixed & Fixed* Modes feature is available in General Availability since May 6, 2026.*Be aware that, regarding the Fixed Mode, further improvements are still needed to en...
LDAP Connector - version 3.2.0 New features This new version replace previous version. It is now a Microsoft Windows service. The old application must be uninstalled and this new service installe...
How to upgrade the WebRTC gateway The upgrade is performed with the mpupgrade command; Details about all “mp” commands can be found with mphelp. Copy the files to the WebRTC gateway Note: you'll n...
Update slots: Regions: NA, CALA, EMEA, DE, APAC, ANZ Application Version Start Time End Time Microsoft Teams connector backend 3.7.9 June 17, 17:00 CEST June 17, 18:00 CEST E...
Rainbow Telephony for Microsoft Teams - Backend 3.5.0 New features From the left panel, user can configure and monitor their Rainbow HUB telephony services (device, CLI, personal routines, groups...
This article describes the steps to perform a remote upgrade of a WebRTC gateway. The WebRTC gateways must meet the following conditions: Run a recent WebRTC gateway version (remote upgrade works ...
Salesforce CRM Connector - version 3.2.16 New features Log calls against the provided AccountID, Contact, LeadID, and Case Number (customizable through APEX). The mute functionality has been impl...