This guide explains how to set up a Rainbow Retail Communications as a Service (RCaaS) production environment, a solution designed for the retail sector that connects customers, employees, and devi...
This article describes how to install the WebRTC gateway software on a AWS environment.Documentation is based on installation and testing on AWS EC2 (Amazon Elastic Compute Cloud).Note: For the mom...
Hubspot CRM Connector - version 3.2.17 Main fixes This update fixes an issue where call notes did not work for outgoing calls. Missed call logging for known numbers implemented.
Web version 2.174.17Main fixesCallsResolved an issue where calls could be unexpectedly disconnected when using the Rainbow Desktop application with a headset, including during call handling and tra...
Rainbow CCD Agent Telephony Mixed & Fixed* Modes feature is available in General Availability since May 6, 2026.*Be aware that, regarding the Fixed Mode, further improvements are still needed to en...
LDAP Connector - version 3.2.0 New features This new version replace previous version. It is now a Microsoft Windows service. The old application must be uninstalled and this new service installe...
How to upgrade the WebRTC gateway The upgrade is performed with the mpupgrade command; Details about all “mp” commands can be found with mphelp. Copy the files to the WebRTC gateway Note: you'll n...
WebRTC gateway - version 3.2.5-153Main fixesCallsThe issue where calls were sometimes cut off after upgrading to WebRTC Gateway version 3.2.4 has been fixed. The underlying process reset responsibl...
Update slots: Regions: NA, CALA, EMEA, DE, APAC, ANZ Application Version Start Time End Time Microsoft Teams connector backend 3.7.9 June 17, 17:00 CEST June 17, 18:00 CEST E...
Rainbow Telephony for Microsoft Teams - Backend 3.5.0 New features From the left panel, user can configure and monitor their Rainbow HUB telephony services (device, CLI, personal routines, groups...