Tasks in Rainbow are now automatically grouped into clear, manageable categories, making it easier to focus on what matters. This update helps you boost productivity and keep your workflow organize...
Calls that go through a queue are now tracked from start to finish, so you always know what happened from the moment a customer calls until an agent answers. This means your call logs and reports a...
After each recording, you were asked to select where to save the file. Now, on the desktop application you can set a default storage location and policy to avoid this prompt every time, making the ...
The Cloud PBX voicemail email feature has been extended with a new option: email notification with voice message and message deletion. In addition to the existing choices (no email notification, em...
Managing backstage communication during webinars is now easier and more comfortable. We’ve simplified the available modes and added the ability to lower the stage volume, so you can hold clear back...
We’ve expanded mass provisioning to support Cloud PBX devices with a new type of group key. When creating a group for a Cloud PBX, you can now select the group type of softphone or device. For devi...
Turn complex panel discussions into smooth conversations. Perfect for industry summits where multiple CEOs need to share insights — invite up to 30 speakers backstage. Switch speakers seamlessly an...
Administrators can now manage the visibility of users’ “Away” and “Offline” durations. This feature gives organizations greater control over privacy in sensitive environments, allowing inactive tim...
The clone Webinar feature now includes the option to add the list of speakers and attendees. This saves you time by keeping all the information in one place, so you don’t have to switch back and fo...
You can now easily manage programmable keys for Cloud PBX devices directly through group settings. Apply configurations like speed dial, supervision, forwarding, or audio hub to multiple users at o...