Incoming OXE CCD calls now display the global waiting time directly in the incoming call popup and in the call card. The value is shown in mm:ss format alongside the CCD information, including the ...
Administrators can now enable queue visibility for basic call center members. Once activated, agents can see waiting calls with CLI, caller name, and waiting time, and can pick up those calls direc...
Basic call center members can now monitor waiting calls directly from the queue view. Agents can see caller details, including CLI, name, and waiting time, and can pick up any waiting call, includi...
The iOS application has been rebuilt with Xcode 26 and updated to adopt Apple’s new Liquid Glass design language. This foundation work delivers a more modern visual experience and prepares the app ...
You can now react to messages with emojis. Quickly convey your response, acknowledge a point, or show support without writing a reply. A single emoji communicates your sentiment clearly, allowing y...
It’s now easier to have a well-structured text that helps your team grasp information faster and keeps conversations organized, making collaboration more effective. Format messages with bold, itali...
We’ve redesigned the folder and conversation (bubble) creation and editing experience to make organizing your work and starting discussions faster and more intuitive. Creating new folders or launch...
The Dialpad has been redesigned to improve user experience. The new version offers better handling of device orientation. These improvements make callings quicker and more intuitive every day.
Receive push notifications with images, making shared content easier to spot and understand at a glance! When a colleague shares a photo, the image appears directly in the notification, providing i...
We’ve improved how you create personal contacts. The process is now fully aligned with the latest iOS standards, which ensures faster, safer, and more consistent experience across your Apple device...