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Early Adopter: this feature is currently available to Early Adopter customers only. Add an AI provider Sign in with a company administrator account, open Administration, select your company, then...
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Calls that go through a queue are now tracked from start to finish, so you always know what happened from the moment a customer calls until an agent answers. This means your call logs and reports a...
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The Cloud PBX voicemail email feature has been extended with a new option: email notification with voice message and message deletion. In addition to the existing choices (no email notification, em...
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We’ve expanded mass provisioning to support Cloud PBX devices with a new type of group key. When creating a group for a Cloud PBX, you can now select the group type of softphone or device. For devi...
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You can now easily manage programmable keys for Cloud PBX devices directly through group settings. Apply configurations like speed dial, supervision, forwarding, or audio hub to multiple users at o...
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The new 8262 DECT handset is now supported on existing IP/DECT base stations. The update also adds support for CPE-based alarming solutions, allowing the handset to integrate with existing alert sy...
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A VNA (Visual Notification assistant) can now be linked to multiple PBX groups, so different teams can use the same central hub. For example, if your company has several departments with separate p...
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Selecting your site for emergency calls is now faster and easier. The new interface lets you quickly find your location with a search bar and view your recent selections for instant access. For use...
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You can now deploy multiple LDAP connectors on a single Windows machine, with each connector working independently for a different company. This makes it easier for IT teams to manage multiple Rain...
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You can now use your Yealink headset to manage calls directly from your desktop. Answer, hang up, and mute calls without touching your computer, making it easier to stay focused and handle calls ef...