Release note for 2025-07-07

Agent tools Edit article Translate article Show labels

Rainbow Telephony for Microsoft Teams - Backend 3.6.4 / Add-in 3.3.1

New features

• Enhanced Notifications for Rainbow Teams Integration:
  Rainbow Teams ensures users never miss important calls or voicemail deposits by seamlessly sending notifications to the Teams Activity Center. This guarantees high visibility, even when the Rainbow tab is hidden.
  Users can easily access and manage their communications, with activity notifications opening directly in the Rainbow Teams app for quick response and follow-up.
  This feature enhances user awareness and streamlines workflow, ensuring no critical communication goes unnoticed.
• The Call Forward menu has been redesigned for improved clarity and a more intuitive user experience.
• Customizable Favorites in Teams Web App
  Users can rearrange their favorites in the Teams web app using Drag & Drop, ensuring a personalized and efficient workflow.

Main fixes

• Resolved display issue that occurred after canceling a contact search.
• Resolved issue where Forward was not set in some cases.
• Fixed issue where a Withdrawal pop-up was displayed unnecessarily when only one choice was available (OXE-CCD).
• Fixed issue where the Rainbow language was not correctly set for certain Teams languages.