How to change ownership of the existing channel ?

Issue

How to take the ownership of the channel if the current owner of the channel left the company (Rainbow account deleted).

Resolution

1. Open a support ticket
   
   - As a Business Partner: Submit a service request (SR) or send an email to support@openrainbow.com
   - As an End Customer: Please contact your Rainbow Reseller (ALE Business Partner), who can open a support ticket on your behalf
2. Provide following information for the owner change
   
   - Channel name
   - Current owner of the channel (email address)
   - New owner (email address)
   - Reason for the ownership change.
3. Once the request received from the rainbow support team, the owner of the channel can be updated/changed based on the service request.

Note: While the ownership of a channel can be transferred, the name of the original creator will continue to be displayed.