This article describes the steps to perform a remote upgrade of a WebRTC gateway. The WebRTC gateways must meet the following conditions: Run a recent WebRTC gateway version (remote upgrade works ...
Salesforce CRM Connector - version 3.2.16 New features Log calls against the provided AccountID, Contact, LeadID, and Case Number (customizable through APEX). The mute functionality has been impl...
The dual Ethernet interface configuration allows WebRTC gateway to be connected to two different networks (e.g. a customer LAN and a customer DMZ network for security purposes). Overview Note: Di...
Update slots:Regions: NA, CALA, EMEA, DE, APAC, ANZ Application Version Start Time End Time WebRTC gateway 3.2.4-136 June 16, 17:00 CEST June 16, 18:00 CEST Expected behavior:WebRTC gateway:At ...
Salesforce CRM Connector - version 3.2.15 Main fixes Call History not visible in Rainbow CRM Bridge for Salesforce activity pop-up in Italian language setting as been fixed. Call log creation: mu...
Shared WebRTC Gateway Principles By default all OXE PBXs of a company belong to the same PBX group. This notion of PBX group is hidden from BP administration. The shared WebRTC Gateway principle r...
OverviewTo increase call capacity and ensure high availability in OXE networks, the WebRTC Gateway Scalability feature allows multiple WebRTC gateways to be connected to a single OXE. This setup en...
Update slots:Regions: NA, CALA, EMEA, DE, APAC, ANZ Application Version Start Time End Time Outlook Connector 1.0.0 (add-in) / 1.0.10 (backend) June 5, 15:00 CEST June 5, 15:00 CEST Expected be...
OverviewTo support scalable call handling in OXE networks, two valid approaches are available: WebRTC Gateway Scalability and the new Dynamic Overflow. Both build on the existing capability to shar...
Zendesk CRM Connector Zip file - version 1.0.4 Main fixes On incoming or outgoing call, the search of a customer is now performed based on the the exact phone number.