This article allows administrators to configure supervision groups for their company associated to a PBX.There are two types of supervision group: Default and Mutual aid.Each supervision group incl...
This article describes how to: Access the Analytics window as company administrator: Accessing the Analytics window as company administrator Analyze hunt group activity through different graphs: O...
This article is intented for Rainbow users making phone calls from their company deskphone. The deskphone must be associated to your Rainbow user account and connected to the communication server o...
Work as Contact Center agent is allowed for Users with an Enterprise license. This article is intended for company members who work as Contact Center agents, and need to: Log on to the Contact Ce...
This article lists the commands for configuring, checking and troubleshooting the WebRTC gateway. It also describes some of the features available with these commands.OverviewYou must first log on ...
This article allows to associate an OmniPCX Enterprise equipment to a customer company. Management operations are performed from the communication server management window of the company. To associ...
This article allows to configure the emergency call service for a customer company using a Cloud PBX.OverviewThe emergency call service configuration consists in: Configuring the emergency numbers ...
This article allows to configure the public numbering plan for a Cloud PBX associated to a customer company. Management operations are performed from the public number management window of the comp...
This article allows to configure the member telephone numbers (internal extension number and primary public number) for a company associated to a Cloud PBX. A company member can also have up to fou...
This article allows to configure telephone devices for a Cloud PBX associated to a customer company.The available telephone devices are ALE SIP deskphones, ALE DECT handsets and third-party SIP equ...