Administrators can now delete an LDAP synchronization from the business directory and choose whether to keep or remove the contacts created by that sync. This gives you more control over how your d...
The on-hold experience now delivers clearer visuals and a smoother transition across call types. A dedicated on-hold icon now appears directly on participant avatars, bringing better visibility du...
Rainbow Hub now provides voice quality statistics for deskphone users, including a MOS (Mean Opinion Score) view. This allows you to easily assess call quality and detect issues, helping you ensure...
Users can now open Analytics in a separate window, making it easy to keep data visible while chatting or working elsewhere in the app. Stay informed without breaking your workflow.
Companies with several Hunting Groups can now easily send the same report to different groups. This update lets you quickly duplicate a report for another or even the same Hunting Group, saving tim...
You can now receive raw data as a CSV file directly within your Hub Group reports. This makes it easy to analyze the information sent by email for example, to track call trends or quickly create yo...
Finance role users or business partners can now enter a promo code while setting up a subscription. We have also added the option for a business partner to obtain a quote (with the WPL price, the...
Rainbow now offers partners and customers a dashboard to track which versions of Rainbow clients are in use within their company. This tool makes it easy to identify users running outdated versions...
Business partners administrators can now delegate device access to their customers administrators, removing the need for constant business partners involvement. This update is especially useful whe...
Rainbow connectors now support the synchronization of multiple Active Directory domains under a single company. This makes user management simpler for organizations with complex IT environments, en...