Manage Multiple Phone Calls

1. Select the " New call" icon in the conversation screen. The dialpad is opened.
   
2. Enter the number of the second contact to call.
3. Select the call icon to initiate the call.
4. The first contact is put on hold with waiting music.
   You are in conversation with the second contact.

Note: You can also open the dialpad by selecting the dialpad icon next the search/call area.

1. Open your Contacts Space by clicking on the " Contacts" tab in the left menu.
2. Use one of the following:
   - Select the " Call" icon of your contact and select the number to call in the "Phone call" list .
   - Open the " Contact information" tab and select the number to call.
3. The first contact is put on hold with waiting music.
   You are in conversation with the second contact.

1. Open your Calls Space by clicking on the " Calls" tab in the left menu (If there is one or more missed calls, the number of missed calls is displayed alongside the icon: ).
   
2. Use one of the following:
   - Select the " Make a call to this contact" icon of your contact. The number used is the one displayed in the " Profile" tab.
   - Open the " Profile" tab and select the number to call.
3. The first contact is put on hold with waiting music.
   You are in conversation with the second contact.

1. Select the contact to call in the Recent Conversations area.
   
2. Use one of the following:
   - Select the call icon and choose the number to use for the call.
   - Open the " Contact information" tab and select the number to call.
3. The first contact is put on hold with waiting music.
   You are in conversation with the second contact.

1. Search for a contact the search/call area.
   
2. Use one of the following:
   - Select the " Phone call" icon of your contact and select the number to call in the list.
   - Open the " Contact information" tab and select the number to call.
3. The first contact is put on hold with waiting music.
   You are in conversation with the second contact.

1. Enter directly the number of the second contact in the search/call area .
   
2. Select the call icon next to the dialed number or simply press the Return key on your keyboard.
3. The first contact is put on hold with waiting music.
   You are in conversation with the second contact.

When you receive an incoming call, a pop-up is displayed, allowing you to answer the call by selecting " Accept" button, or decline the call by selecting "Decline" button.

When you accept the second call, the first contact is placed on hold.
If the callee is using Rainbow, you can select the "Send message" button to reject the call by sending a predefined message ("I will call back as soon as I can.", "Sorry, I am in a meeting.") or any custom message through Rainbow's instant messaging feature ("Send a message").

1. You are in conversation with a first contact and a second contact is on hold.
   
2. Select the " Retrieve this call" icon in the conversation screen to retrieve the second contact on hold . The first contact is then put on hold. 

1. You are in conversation with a second call and the first is on hold.
2. End the second call. 
   
3. Select the " Retrieve this call" icon on the first contact.
   You are in conversation with your first conatct.

1. You are in conversation with a first contact. You want to transfer directly your first contact to a second. 
   
2. Select " Transfer Calls" icon in the conversation window.
3. Use one of the following to transfer the call:
   - Search a contact in the Business directory of your company: enter the name of your contact and select the transfer icon of the contact in the search result.
   - Enter directly a number by opening the dialpad , and select the call icon: .
4. The first call is immediately transferred to the second contact, without waiting for them to answer the call.

1. You are in conversation with two contacts. The second contact is on hold.
2. Select the direct transfer icon displayed on the call on hold. Your two contacts are connected. The call is ended.

Note: You can also use the " Transfer" icon. In the opened window, the call on hold is displayed. Select the " Transfer" icon of the call on hold. Your two contacts are connected.

1. You are in conversation with a second contact and the first is on hold.
   
2. Select the " Conference" icon from the list of active calls or from the contact on hold in the conversation screen.
   You are in conference.

Next steps: Are you working on a project that requires the intervention of several people? Learn more about Web Conference. Learn more.