Use the Attendant Console is allowed for users with a Voice Attendant license.
You are a receptionist and you must manage a large number of calls simultaneously? Use the attendant console to manage your calls and redirect them with a simple click to the right recipient while knowing their availability.
Distribute Incoming Calls
You can transfer a call to your colleagues while having access to their Rainbow presence. You can transfer the call directly or you can call the person first to tell them about the transfer.
- During a call, you can transfer the call to one of your favorites by clicking on the "call" button.
- During a call, you can call one of your favorites in order to warn him before proceeding to the transfer by clicking on the button "transfer call". If you use this function, the initial call will be put on hold until you transfer it.
Tips: You can add or remove favorites to customize your console. Learn more