Backend Component (PCG - Hybrid Telephony)
Main fixes
Telephony Recovery
- After a temporary loss of connection between the telephone system and Rainbow, users recover telephony on their own, instead of keeping a crossed-out handset until the service is restarted on the system.Call handling
- Corrected situations where users were unable to disconnect or hang up calls / hang-up issues linked to call state synchronization problems.
- A call is no longer displayed as still active once the other party has hung up, including after a supervised transfer.
- Eliminated cases where audio continued after a call had been terminated.
- Addressed call state inconsistencies leading to stuck calls.
- Removed ghost call occurrences following transferred calls.
- Improved UI synchronization to ensure ended calls are properly cleared from Rainbow.
- A call answered on a second device no longer leaves the first one stuck on busy, so incoming calls are received normally afterwards.Call transfer
- Corrected a no-audio condition occurring after transfer through a pilot number.
- A transferred call answered on your deskphone is no longer logged as a missed call.Group
- Addressed the condition causing the Groups menu to be intermittently unavailable.Supervision
- Answering a specific ringing call from the supervision view now connects that call, and no longer a different one. Group pickup from the supervision view no longer fails intermittently with an error, a supervision notification no longer stays on screen once the call can no longer be reached, and picking up an incoming call in a Rainbow group no longer fails sporadically.ACD / Agent
- A Pro-ACD remote set is now released when the agent disconnects, and resources are also released when the client is closed, so agent logins are no longer refused because the pool appears full. Note for administrators: an agent who logs off without quitting the client keeps their resource, and the pool should be sized above the real peak agent count.
- An agent signing in in ACD mode after having used computer mode now gets a working telephony link.
- Switching between Office mode and VoIP mode now works for CCD users, and no longer blocks further configuration changes until the client is restarted.Phonebook
- Improved phonebook refresh and reload behavior.
- Guest names are now displayed on calls from Rainbow administrative sets, without waiting for the daily directory synchronisation.Outgoing calls
- Corrected an intermittent issue preventing outgoing calls from being placed through Rainbow.
- External Brazilian numbers dialled with the PBX outgoing prefix are no longer truncated or routed to the wrong country.
Fixed Tickets
00867507 | 00876843 | 00875922 | 00870256 | 00857829 | 00868673 | 00879269 | 00881714 | 00872184 | 00875784 | 00882558 | 00878968 | 00877946 | 00879674 | 00879248 | 00878925 | 00877753 | 00879778 | 00879967 | 00883375 | 00856487 | 00876732 | 00865142 |