Rainbow Hospitality in brief
Rainbow Hospitality is a cloud-based communication and orchestration platform for hotels designed to improve both staff collaboration and guest experience.
Key idea
It acts as a central hub that connects hotel teams and guests, streamlining operations from booking through checkout.
Main Features
Unified communication for staff and guests
- Staff collaborate via a secure platform across departments (front desk, housekeeping, maintenance).
- Guests can interact using familiar messaging apps (e.g., WhatsApp), without needing to download new apps.
Operational efficiency & automation
- Integrates with hotel systems (e.g., Property Management Systems like Opera Cloud) to automate:
- check-ins
- room changes
- billing processes
Scalability and flexibility
- Fully cloud-based (only requires internet access)
- Suitable for small hotels up to global chains
How to request access to Rainbow Hospitality in Limited availability
The request is made by the Business Partner who send an email to support@openrainbow.com with:
- Company name (that will use Rainbow Hospitality)
- Hospitality BP admin email
Requirements
- Admin must belong to the BP company
- Admin must have Operations and Finance roles
Onboarding process
Once the request is approved, following steps will be performed to finalize the onboarding:
- Rainbow support team opens RB Hospitality offer to BP
- Rainbow support team adds BP company to Rainbow Hospitality and creates the RB Hospitality BP admin
- BP subscribes 1x Voice Hospitality Management + the needed Voice Hospitality Room licenses
- BP informs Rainbow support team once subscription is done
- Rainbow support team subscribes the Voice Phone licenses (this step will become obsolete once Voice Phone licenses are automatically activated with Room licenses)
- BP adds the customer company to Rainbow Hospitality and creates the first RB Hospitality admin in the Rainbow Hospitality Management Center