Configure multi-site for a company

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This article allows to configure the multi-site for a customer company associated to a Cloud PBX.

One or more sites can be configured depending on the company's locations. Each site is associated to one or several public numbers, one or several company members, predefined music on hold (identical to the company), with the possibility to:

• Configure a public number as the default public number for the site.

  When company members of the site, without any assigned public number, make outgoing calls, the public number seen by the called party is the public number of the site, instead of the default public number configured for outgoing calls (i.e. Calling Line Identification (CLI) for outgoing calls): see: Configure telephony settings of company members.

• Customize the music on hold for the site.

  When the caller party is put on hold by a company member of the site, the music on hold associated to the site is played, instead of the music on hold of the company.

Regardless of the multi-site configuration, the following features remain unchanged within the company.

• Internal calls are available between company members from different sites 
• The company members in a group (e.g. hunt group, hunt group with waiting queue) can belong to different sites
• Welcome services are common to all sites
• Company phone book is common to all sites

At multi-site configuration, it is not required to have all public numbers and company members associated to sites. In this case, they remain associated to the company.

Accessing the site management window

1. From the Rainbow application, click on Manage your company in the left panel.
2. In the MY COMPANY panel, click on the name of your company.
3. In the left panel, click on Information.
4. In the right part of the window, click on the Sites tab.

Creating a site

1. From the site management window, click on Create.
2. In the Name field, enter the name identifying the site in the company.
3. Click on Create.

Modifying the name of a site

1. From the site management window, click on the target site.
2. In the Name field, modify the name of the site.
3. Click on Apply.

Configuring public numbers for a site

By default, at site creation, there is no public number configured for the site.

To configure a public number for a site:

1. From the site management window, select the target site, click on , and select Display public numbers.

   You are redirected to the public number management window of the company.

   

2. In the Search public phone number area, select No filter to display all public numbers configured for the company.
3. Select the target directory number, click on , and select Public number information.
4. Select the Information tab.
5. In the Site field, perform any of the following:

   • To associate the public number to a site or to change the site of the public number: select the target site among listed available sites.

     Note: If the public number is assigned to a company member, the company member will also be associated to the selected site.
   • To remove the public number/site association: select None.

6. Optionally, when a site is selected, select Set as site phone number to manage this public number as the default public number for the site.

   Note: If another public number was already defined as the default public number for the site, you must first remove site association for this public number.

7. Click on Apply.

   The Site column displays the sites to which the public numbers are associated.

   

If necessary, to display public numbers only by site, select Filter by site in the Search public phone number area, and the target site in the drop-down list (e.g. site 1).

Configuring company members for a site

By default, at site creation, there is no company member configured for the site.

To configure a company member for the site:

1. From the site management window, select the target site, click on , and select Display members.

   You are redirected to the member management window of the company.

   

2. In the Search members area, select No filter to display all company members configured for the company.
3. Select the target company member, click on , and select Member information.
4. Select the Information tab.
5. In the Site field, perform any of the following:

   • To associate the company member to a site or to change the site of the company member: select the target site among listed available sites.

     Note: If a public number is assigned to the company member, it will also be associated to the site.
   • To remove the company member/site association: select None.
6. Click on Apply.

If necessary, to display company members by site, select Filter by site in the Search members area, and the target site in the drop-down list (e.g. site 1).

Configuring the default public number for a site

You can assign a new free public number to a site, or assign the public number of a company member to a site. If this public number was already assigned to a site, you must first remove the current association before assigning this public number to another site.

1. From the site management window, select the target site, click on , and select Display public numbers.

   You are redirected to the public number management window of the company.

   

2.  From the public numbering management window, if needed, you can only filter the available public numbers by selecting Not assigned in the Assignation drop-down list.
3. Move your mouse over the target public number, click on , and select Set as site phone number.
   The selected public number is set to Yes (Site) in the Default phone number column.

Customizing the music on hold for a site

The predefined music on hold configured for each site can be replaced by a customized music on hold in wav format: see: Customize voice prompts.

Removing a site

Prerequisite: Delete all public numbers associated to the site to be removed. 

1. From the site management window, select the target site, click on , and select Remove site.
   A confirmation pop-up window opens.
2. Click on Remove to confirm deletion.