Configure the telephone numbers of company members

This article allows to configure the telephone numbers (internal extension number and public number) of company members.

Assigning a public number to a company member is optional. When a company member without public number makes an outgoing call, the calling number seen by the called party is the public number of the company.

Prerequisites

Public numbers and internal extension numbers must be configured in the Cloud PBX.

Accessing the company member configuration window

1. From the Rainbow administration interface, click on Manage your company in the left panel.
2. In the MY COMPANY panel, click on the name of your company.
3. In the left panel, click on Members.

Configuring the internal extension number of a company member

1. From the member configuration window, move your mouse over the target member, click on and select Member information.
2. In the pop-up window which opens, select the Telephony tab.
3. In the Equipment field, select the Cloud PBX.
4. In the Extension number field, select the internal extension number of the company member among listed available numbers.
5. Click on Apply.
   The internal extension number is displayed in the Phone column of the target company member.

Configuring the public number of a company member

The public number allocated to a company member can be a free public number, or the public number of the company. The public number of the company can only be allocated to one member at a time.

1. From the member configuration window, move your mouse over the target member, click on  and select Member information.
2. In the pop-up window which opens, select the Telephony tab.
3. In the Public number field, select the public number of the company member among listed available public numbers.
4. Click on Apply.

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Communication.
4. In the right panel of the window, click on the Public numbers tab.
5. Move your mouse over the target public number, click on  and select Public number information.
6. In the Member field, enter the name of the company member.
7. If there is no internal extension number associated to the company member, select a free number in the Extension number field (mandatory).
8. Click on Apply.
   The target company member is displayed to the right of the public number (Destination information column).

Removing the telephone numbers of a company member

This operation removes all the telephone numbers of a company member (internal extension number and public number). It is not possible to remove only the internal extension number or only the public number of a company member.

1. From the member configuration window, move your mouse over the target member, click on  and select Member information.
2. In the pop-up window which opens, select the Telephony tab.
3. Click on Remove.

   A confirmation pop-up window opens.

4. Click on Remove to confirm deletion.