When a user leaves your company, you may need to delete their Rainbow account. Once the account has been deleted, the user will no longer be able to access the services. Somes datas linked to the account (messages, files, channels, etc.) will remain available in Rainbow, allowing users to retain, for example, past conversations with a deleted account.
Tip: Before deleting an account, make sure it is not the sole owner of a bubble or channel, as this could freeze these spaces. We recommend that you appoint new managers for these spaces before deleting them.
Delete a member from my company
You can remove a user account directly from your company's member area.
Data retention
When an account is removed, all data remains accessible to other users for 40 days, so as not to disrupt their conversation history. Subsequently, some information, such as avatar or name, will be unavailable.
Recover a deleted account
If an account is accidentally deleted, you have up to 10 days to restore it. During this time, it will appear in the Members section under 'Suspended Accounts.' After the 10-day window, the deletion becomes permanent and cannot be reversed.
Next steps: You can remove several accounts at once thanks to bulk import based on .csv files. Learn more