The information in this article applies to the public environment (web.openrainbow.com) and the HDS environment (a)(web.openrainbow.health). Edge environments (b) follow their own policy, defined according to their specific deployment model.
Upcoming change:
-
Minimum supported versions are changing soon!
If you are currently using one of these versions, please plan ahead to avoid any service interruption. Learn more -
End of Support – macOS
Rainbow will no longer support macOS 10.15 (Catalina). Please upgrade your system to ensure continued access and updates. Learn more
As part of our commitment to clarity and transparency, this article outlines the current software policy for our solution. It provides details on the minimum supported versions across all platforms (desktop, mobile, web) as well as the technical requirements needed for proper operation.
The objective is to give all users a clear understanding of the conditions required to ensure an optimal experience that meets our quality standards.
Note: This information is taken directly from our official feature list. The reference file is available here.
Warning: Any changes concerning minimum supported versions, compatible operating systems, or software prerequisites will be communicated in this article at least 30 days before the changes are implemented. Make sure you subscribe so you don't miss out on anything.
- (a) Environment dedicated to compliance with French regulations and the handling of health data.
- (b) Environment hosted in a private cloud (with or without public Internet connectivity), operating entirely independently with no interaction with the public Rainbow environment.
Software Policies
In order to minimize the burden on our customers' IT departments, we make every effort to extend the compatibility period of our versions. However, in order to guarantee a high level of security and enable the continuous evolution of our solution, it is necessary to define minimum version for each of our applications.
Tips: The web application update is fully automated and requires no intervention from administrators or users. It is deployed transparently to ensure continuous access to the latest features and fixes. Therefore, there is no minimum supported version.
Despite the existence of these minimum versions, we systematically recommend updating the application with each new release in order to benefit from the latest functional improvements, security fixes, and performance optimizations.
| Rainbow applications | Minimum versions | Upcoming change |
|---|---|---|
| Desktop Windows | 2.135 | 2.139 scheduled for early July 2025 |
| Desktop Mac | 2.135 | 2.139 scheduled for early July 2025 |
| Android | 1.135 | 1.139 scheduled for early July 2025 |
| iOS | 1.135 | 1.139 scheduled for early July 2025 |
| Rainbow Room | 1.19.1 | 1.20 scheduled for early July 2025 |
Note: We support the current version of the application as well as the two previous major versions, which limits maintenance operations to a maximum of twice per year. However, in the event of an issue - even on a supported version - we may request an update to ensure proper resolution of the incident.
Web application
The tables below show the supported browsers and prerequisites for the Rainbow Web application to work.
| Supported Browsers | Note |
|---|---|
| Google Chrome 115 and higher | None |
| Mozilla Firefox 102 and higher | None |
| Microsoft Edge (Chromium-based) | None |
| Apple Safari 13 and higher | - Microphone and camera cannot be selected from the app. - A screen or an app cannot be shared. |
| Opera 80 and higher | None |
| Settings |
|---|
| Enabling cookies and JavaScript. |
| Minimum screen resolution of 1024x768. |
Windows Desktop application
The tables below show the supported operating systems and software prerequisites for the Rainbow Windows desktop application to work.
| Supported OS | Note |
|---|---|
| Microsoft Windows 10 | All editions but RT, 32- and 64-bit. |
| Microsoft Windows 11 | All editions but RT, 32- and 64-bit. |
| Microsoft Windows server 2016 and higher | None |
| Software | Sources |
|---|---|
| VC++ 2015-2022 | Download |
| Visual Studio Tools for Office Runtime | Download |
| .Net 4.8 Framework | Download |
Mac Desktop application
The table below show the supported operating systems for the Rainbow Mac desktop application.
| Supported OS | Note |
|---|---|
| Apple macOS 10.15 (Catalina) | End of support scheduled for early July 2025 |
| Apple macOS 11 (Big Sur) | None |
| Apple macOS 12 (Monterey) | None |
| Apple macOS 13 (Ventura) | None |
| Apple macOS 14 (Sonoma) | None |
| Apple macOS 15 (Sequoia) | None |
Android application
The table below show the supported operating systems for the Rainbow Android application.
| Supported OS | Note |
|---|---|
| Google Android OS 8.0 (Oreo) | None |
| Google Android OS 9.0 (Pie) | None |
| Google Android OS 10 (Quince Tart) | None |
| Google Android OS 11 (Red Velvet Cake) | None |
| Google Android OS 12 (Snow Cone) | None |
| Google Android OS 13 (Tiramisu) | None |
| Google Android OS 14 (Upside Down Cake) | None |
| Google Android OS 15 (Vanilla Ice Cream) | None |
iOS application
The table below show the supported operating systems for the Rainbow iOS application.
| Supported OS | Note |
|---|---|
| Apple iOS 16 | None |
| Apple iOS 17 | None |
| Apple iOS 18 | None |