Pop-out manage your calls while saving time:
With our softphone interface, you already have the ability to make and receive calls. What's so great about the pop-out feature? It allows you to manage your calls while getting on with your work. Go to general settings and click on “open a separate window”. Your calls will open on the side of your screen. You can now continue editing a document or consulting information while simultaneously on call.
A better experience for Attendant Console:
Enhance your experience with a fully adaptable console view! Now, you can choose between three display formats: normal, small, and condensed, giving you full control over how much cards you see at once. Whether you prefer a more detailed view or a cleaner, more compact layout, you can tailor the interface to match your workflow perfectly. With this flexibility, navigating and managing your content becomes more efficient, ensuring you focus on what matters most.
Enhanced User Management with Predefined Key Groups:
This new functionality empowers administrators to define and assign groups of programmable keys to users'softphone in a more efficient and organized way. You don't need to define key one by one anymore. This feature allows administrators to pre-configure group of keys, making it easier to quickly allocate them when needed. By structuring group of key assignments in advance, this functionality not only saves time but also improves overall management.
Rainbow HUB is Now Available on Premium Myriad M8 Phones:
Enhance your experience with a large, high-quality touchscreen that offers great comfort and clear visuals. Enjoy all the features of Rainbow HUB on the latest premium phone that sets the standard for quality. Don’t wait, discover the full potential and services of Rainbow HUB on your new, top-of-the-line device today!
Bubble Waiting Room for New Participants:
The Bubble Waiting Room gives owners and organizers the power to review and approve new participants before they join. Instead of entering directly, external or new users are placed in a waiting room, ensuring only the right people gain access. Real-time notifications make it easy to manage requests, approve or deny them instantly, and keep your Bubble secure and organized.
Shared bubble or waiting room activated indicators:
Managing recurring webinars just got easier. Now, when cloning a webinar, you can choose to automatically invite all previously registered participants, just like a CSV invitation. This ensures seamless auto-enrollment while still allowing manual additions via CSV or direct links. Save time, reduce manual work, and keep your audience engaged with minimal effort.
Clean-up conversation easily:
The new "Clear bubble" feature gives you more control with both on-demand and automatic options. Owners can manually clear messages, files, and polls, with the system remembering your preferences for faster clean-ups. The automatic clean-up option ensures content is deleted after each conference, protecting against accidental deletions if the session ends unexpectedly.
Improved notification centre and increased efficiency:
Our Notification Center has been enhanced ! Notifications are now centralized in one place, with action-required items staying visible until resolved. We've streamlined the display by hiding categories with no pending actions, reducing clutter, and sorting notifications by date so the latest updates are always at the top.
Enhanced Video Sharing with Auto-Generated Thumbnails:
We've enhanced your video experience across all devices! Now, when you share a video, an automatic thumbnail is generated from a frame a quarter way through the video. This preview will appear in chat threads, pinned messages, and channels, making videos easier to identify and interact with. Available for all new video uploads.
Smarter polls with more flexibility:
Our polling feature in bubble conversations just got more flexible! You can now modify your vote during a poll if your opinion changes before it closes. Organizers can enable or disable this option as needed. Plus, organizers can now view poll results without voting, allowing them to stay neutral while keeping discussions fair and informed.
Rainbow is now available on CarPlay:
You can now use Rainbow in your car’s favorite interface: CarPlay! Make and receive calls hands-free, send and check messages, and stay updated with real-time notifications, all from your dashboard. Quickly access recent conversations and favorites, while on the road.
Seamless Meeting Collaboration with Outlook Integration:
Now, when you schedule a meeting in Outlook, your Rainbow Bubble is automatically created, and all participants are instantly invited, no manual setup required. Any updates to your invitation automatically sync with the Bubble, keeping everyone aligned. Plus, the Bubble link is added to the ‘Location’ field, ensuring easy access. This streamlined process saves time, eliminates extra steps, and makes collaboration effortless.
Smarter Webinar Management for Organizers:
We’ve introduced two enhancements to make organizing webinars even more seamless. With calendar integration, you can sync your webinars directly to your personal or professional calendar, keeping event details up to date and avoiding scheduling conflicts. Additionally, the direct attendee addition feature lets you add participants instantly, eliminating the need for manual registration, perfect for internal meetings. These updates save time, improve efficiency, and ensure a smoother webinar experience.
Effortless Webinar Cloning with Attendee Auto-Enrollment:
Managing recurring webinars just got easier. Now, when cloning a webinar, you can choose to automatically invite all previously registered participants, just like a CSV invitation. This ensures seamless auto-enrollment while still allowing manual additions via CSV or direct links. Save time, reduce manual work, and keep your audience engaged with minimal effort.
Improve your workflow with new Rainbow Desktop extensions:
Desktop extension is a set of customisation of Rainbow desktop to create interaction with the user's business ecosystem. You can now trigger automatic events to streamline processes, add customised menus or buttons to easily execute business actions, and automatically display customer data to make faster and more informed decisions. These new extension features for Rainbow Bubbles bring even more flexibility, allowing you to adapt Rainbow to your specific business needs.
Flexible Call Group Management on Your Desk Phone:
Agents can now use a dedicated button on their desk phone to temporarily leave a call group. The process is just as simple in reverse, allowing them to rejoin the group at any time, independently and directly from their device.
Smarter Call Supervision, Fewer Disruptions:
Supervisors using a Rainbow supervision group can now choose to receive supervised call notifications only on the Web application, preventing their mobile from ringing or vibrating. This ensures a more focused and distraction-free experience when working on Web or Desktop, allowing supervisors to manage calls efficiently without unnecessary interruptions.
Seamless Control Over Your Deskphone Ringing:
OXE users can now manage their deskphone’s ringing directly from their mobile device. With the silent ringing feature, you can prevent your office deskphone from ringing on incoming calls—perfect for remote work situations where your ringing phone might disturb colleagues. This feature is available for NOE deskphones and can be accessed via the Web, Desktop, and Mobile applications, giving you greater flexibility and control over your communication.
Caller directory details accessible for a better welcome:
Now, with incoming calls, the full contact card is instantly available to the user. Whether from the call log or during the call, you can easily access all the caller’s details from the relevant directory. Get the complete picture at your fingertips, enhancing your interactions with seamless access to important information.
Ensure a More Consistent Call Experience:
When you receive a call while already busy in Rainbow, the OXE system now plays a busy tone to the caller. This ensures clearer communication and a more coherent status, letting callers instantly know when you’re unavailable.
Available if pbx is an OXE N4-MD3 version OCT 2024
Effortlessly share information: insert a QR code directly into the chat:
Streamline information sharing with ease by inserting a QR code directly into the chat. Instantly transfer important details in just a few clicks, making communication faster, more efficient for everyone.
Effortless Attendance Tracking for Conferences:
We've added a new feature to simplify meeting management. After a conference call, you can now generate a detailed participant report, including attendee names, company affiliations, and attendance status. Just go to the 'Statistics' tab after your meeting to create a comprehensive report with all relevant details.
Enhanced Search Functionality:
We've improved the search experience with new features designed to make it more intuitive and user-friendly. When the search area is empty, you'll now see your last 20 searches automatically displayed, making it easier to revisit previous queries. You also have the ability to manage your recent searches by removing individual items from the list, giving you more control over your search history. Additionally, there's a new option to clear all recent searches at once, with a confirmation prompt to prevent accidental deletions. These updates simplify search history management and enhance your overall experience.
Webinar Management Made Easy on Mobile:
The new Organizer Lite for Android brings greater flexibility to webinar management on the go. Organizers and speakers can now access their upcoming webinars, track participant counts, and view detailed event information—all from the mobile app. Sharing webinar links is easier than ever with a one-tap copy feature, making attendee invitations seamless. This update ensures you stay organized and in control, no matter where you are.
A Smoother Delegation Experience for Managers:
With the "Manager/Assistant" delegation activated, delegated calls will no longer ring on the manager’s mobile device. This ensures fewer distractions, allowing managers to focus on their work while assistants handle incoming calls seamlessly. There will be no notifications or indications of these calls on the manager’s mobile, providing a clearer and more efficient call-handling process.
Enhanced Audio Quality Page for Administrators:
Managing large datasets is now faster and more efficient with the improved Audio Quality page. Graphs dynamically update based on selected filters, providing clearer insights. Plus, exports are no longer limited to 1,000 records, allowing administrators to access the complete dataset for more comprehensive analysis.
Customizable Charts for Enhanced Call Analysis:
You can now integrate charts tailored to your needs, including call direction, call status, daily volume, top callers, and top-called contacts. These visual tools make data analysis clearer and more intuitive. Charts update dynamically whenever you adjust the time granularity or any filters (whether by day, month, or year) giving you extensive analytical possibilities to better understand call trends and performance.
New ‘Call Party’ Filter for Better Call Tracking:
Previously, you could analyze who made a call, who received it, and who answered. Now, with the new Call Party filter, you can also identify any intermediaries involved in the call flow. This means you can track calls mutiple services in a row like the Welcome service, automated attendant, or call groups, giving you deeper visibility into call routing and management.
