PBX Third Party Troubleshooting Guide

Table of Contents

1. Document history
2. Installation issues
   - Unable to install Rainbow CCCAgent
   - CCCAgent fails to save system settings and traces configuration
   - CCAgent fails to load system settings and traces configuration
   - CCCAgent service fails to create logs
   - Unable to start CCCAgent service from configuration utility
   - Unable to stop CCCAgent service from configuration utility
3. Connectivity Issues
   - CCCAgent service fails to start properly
   - CCCAgent service fails to connect to telephony interface
   - CCCAgent service fails to load phonebook and user entries
            Cisco Unified Communications Manager
            AVAYA IP Office
   - CCCAgent service fails to maintain a connection with Telephony interface
   - CCCAgent service fails to maintain a connection with XMPP or PCG interface
4. Extensions specific Issues
   - CCCAgent service fails to monitor one or more extensions
           Cisco Unified Communications Manager
           AVAYA IP office
   - CCCAgent service fails to receive telephony events for an extension