Configure a Cloud PBX for a company

This article allows to configure a Cloud PBX for a customer company.

Management operations are performed from the communication server management window of the company.

From the communication server management window, you can:

• Associate a Cloud PBX to a customer company
• Manage the Cloud PBX settings, for example:
  • Select the language of voice prompts
  • Activate OPUS codec
  • Manage dialing information (external SIP trunk and company phone number)
  • Manage the numbering plan
  • Manage customized SIP header
  • Manage call settings
• Remove the Cloud PBX from a customer company

The Cloud PBX, associated to a WebRTC gateway, offers business telephony services to company members.

The Cloud PBX and the WebRTC gateway are fully integrated into the Rainbow Hub infrastructure, and do not require any deployment or operations to be performed at the customer premises.

Only one Cloud PBX can be associated to a customer company. A WebRTC gateway is automatically associated to the Cloud PBX at declaration.

Prerequisites

• At least one Voice Business license is assigned to the customer company. This license is required to display the Cloud PBX in the list of equipment that can be associated to the customer company.
• The settings of the public SIP trunk used to connect the Cloud PBX to the public network have been provided to ALE International. A public SIP trunk profile is built and can be selected when associating the Cloud PBX to the customer company.

Before beginning, you must know the following information:

• Voice prompts language
• Customer dialing information
• Internal numbering plan

Accessing the communication server management window

1. From the Rainbow application, click on Manage your customers in the left panel.
2. In the MY CUSTOMERS panel, click on Customers companies.
3. In the right part of the window, click on the name of the target customer company.
4. In the left panel, click on Communication.
5. In the right part of the window, click on Comm. servers.

Associating a Cloud PBX to a customer company

1. From the communication server management window, click on Create.
2. Review/modify the following parameters:

   Server name	Enter the name of the Cloud PBX
   Server type	Select: Cloud PBX
   Voice prompts	Select the language of the voice prompts
   Country	Select the country for the Cloud PBX. It is used to control the numbering format dialed by the company members Note: The country cannot be modified after the Cloud PBX declaration.
   Dialing information
   External trunk	Select the target public SIP profile used to connect the Cloud PBX to the public network.
   Public number	Leave this field empty. This field will be automatically filled with the first number of the public numbering plan configured for the equipment Note: This public number is defined as public number of the company.
   Numbering plan
   Outbound prefix	Enter the prefix used for outgoing calls (mandatory) Note: Only characters *, #, 0-9, A-D are authorized.
   Prefix	The numbering plan consists of one or several number ranges. Each range is defined by a prefix and a number of digits: Prefix: First digit(s) of the number range Number of digits: Length of the number ranges To add a range: click on Add, enter the first digit(s) of the prefix and the number of digits. To delete a range: click on the cross icon to the right of the prefix to delete. Resulting ranges are displayed in the Dialing plan pane: for example, the number range 100-199 is created from prefix 1 and number of digits 3. Note: The numbering plan can be modified after the Cloud PBX declaration.
   Number of digits

3. Click on Create.
   The Cloud PBX is created and displayed in the equipment list with the Running status.

Configuring the Cloud PBX settings

1. From the communication server management window, click on the target Cloud PBX.
2. In the General tab, review/modify the following parameters:

   Server name	Enter the name of the Cloud PBX
   Voice prompts	Select the language of the voice prompts
   Audio codecs activation
   Opus codec	Select the check box to use OPUS codec in VoIP communications between compatible SIP devices
   Dialing information
   External trunk	Select the public SIP profile associated to the Cloud PBX
   Company phone number	Select the public number of the company
   Numbering plan
   Optimized phone dialing	Select the check box if public numbers must be dialed without outgoing prefix. In this case, Rainbow routes the call according to the numbering format, country and numbering plan
   Outbound prefix	Enter the prefix used for outgoing calls (mandatory if Optimized phone dialing is not selected) Note: Only characters *, #, 0-9, A-D are authorized.
   Prefix	Configure the numbering plan: see: Associating a Cloud PBX to a customer company
   Number of digits

3. In the Call settings tab, review/modify the following parameters:

   Overflow
   Busy / no reply call overflow	Select: Voicemail (default): to enable call overflow to voice mail when the company member is busy or does not answer To voice prompt: to play a voice prompt when the company member is busy or does not answer
   No reply call overflow timeout	If the Busy / no reply call overflow field is set to To voicemail, enter the ringing time before the call overflows to voice mail (20 seconds by default)
   Unavailable call overflow	Select: Same as No reply (default): to enable call overflow to voice mail, or to play a voice prompt, when the company member is unavailable (see Busy / no reply call overflow field) To voice prompt: to play a voice prompt when the company member is unavailable
   Voice prompts	To play a customized voice prompt instead of the default one, select Customize and upload the new voice prompt: Select a voice prompt Click on Browse and select the wav file to upload In the Usage field, select the voice prompt type Optionally, enter a description Click on Upload The uploaded voice prompt is displayed in the list with Customized type and active status (). The default voice prompt is automatically deactivated. Note: Size limits are: Audio file must not exceed 4194304 bytes (4 MB) Greeting file must not exceed 120 seconds
   Activate email sending	Select: Email notification only: the company member will be notified of new messages by e-mail without voice prompt played Email notification with voice message: the company member will be notified of new messages by e-mail with voice prompt played No email notification (default option): the company member will not be notified of new messages by e-mail
   Outbound call barring
   Allowed calls	Select: Intra PBX calls only: to forbid outgoing calls to the national and international numbers National and intra PBX calls: to authorize outgoing calls to the national numbers only International, national and intra PBX calls (default option): to authorize outgoing calls to the national and international numbers If configured, a white list: to authorize outgoing calls to the phone numbers listed in the selected white list. For details, see article: Restrict outgoing calls for your company Note: Internal calls between company members are always authorized.
   Blocked calls	Select: None (default option): To authorize outgoing calls to the surcharged numbers Surcharged numbers: To forbid outgoing calls to the surcharged numbers
   Caller ID for outbound calls
   Caller ID policy	Select: User public number (default option): to display the user public number as CLI Company phone number: to display the default company number as CLI
   Allow the selection of the outbound caller ID	Select this check box to authorize company members to select the CLI for outgoing calls (enabled by default)
   Allow the selection of the company phone number as outbound caller ID	Select this check box to authorize company members to select the public number of the company as CLI for outgoing calls (enabled by default)
   Emergency number calls
   Emergency calls allowed on softphones	Select this check box to authorize emergency calls from softphones (Rainbow applications set as current phones) (enabled by default)
   Activate emergency group	Select this check box to authorize emergency calls to the emergency group defined in the Cloud PBX (disabled by default)
   Call forwarding
   Allow call forward to external destination	Select this check box to authorize call overflow to public numbers (enabled by default)
   Call distribution mode for members
   Distribution mode	Select: Monoline: the company members can receive only one call for call distribution Multiline: the company members can receive up to two calls for call distribution Multiline +: the company members can receive up to three calls (if Business user) or five calls (if Enterprise user)
   Call recording
   Announcement profile	Select the calls that will be recorded for all company members: All calls, External calls only, Internal calls only or None (default option)
   Transfer mode
   Phone transfer mode	This only applies for company members with their telephone device programmed with speed dial keys, and using these speed dial keys for call transfer. Select: Attended transfer: in conversation with a party, the company member presses the speed dial key of the destination for call transfer. After the destination answered, the company member presses the transfer soft key. Transfer is complete Blind transfer: in conversation with a party, the company member presses the speed dial key of the destination for call transfer. Call is immediately transferred before the destination answers Select transfer type: in conversation with a party, the company member presses the speed dial key of the destination for call transfer, then select the type of transfer

4. In the External trunk tab, review/modify the following parameter:

   Custom SIP header

   If necessary, enter the customized SIP header that will be added to PSTN calls made by company members. This parameter can also be configured at company member level. In this case, it overrides the configuration at Cloud PBX level

5. Click on Apply to validate.

Removing the Cloud PBX from a customer company

1. From the communication server management window, move your mouse over the target Cloud PBX, click on , and select Remove equipment.
2. Click on Remove.
   A confirmation pop-up window opens.
3. Click on Remove to confirm.
   The Cloud PBX is removed from the equipment list.