Configure call recording

Call recording is defined at several levels:

• Cloud PBX level (for resellers only), by selecting the calls for which the voice prompt for call recording will be played
• Group level, by selecting the calls that will be recorded for the target group: see: Configuring call recording at hunt group level
  This applies to following groups: hunt groups (with or without waiting queue), attendant groups and manager/assistant groups.
• Company member level, by selecting the calls that will be recorded for the target company member: see: Configuring call recording at company member level
  For company members belonging to hunt groups, call recording configured at hunt group level applies.

The calls that can be selected at each level are:

• All calls
• Internal calls only
• External calls only
• None (i.e. no call)

The default voice prompt informing callers that their call will be recorded can be customized: see article: Customize voice prompts.

Configuring call recording at group level

1. From the Rainbow application, click on Manage your company in the left panel.
2. In the MY COMPANY panel, click on the name of your company.
3. In the left panel, click on Communication.
4. In the right part of the window, click on the Groups tab.
5. Click on the target group and select the Information tab.
6. In the Call recording field, select the calls that will be recorded for the target group: All calls, Internal calls only, External calls only or None (default option).
7. Click on Apply.

Configuring call recording at company member level

1. From the Rainbow administration interface, click on Manage your company in the left panel.
2. In the MY COMPANY panel, click on the name of your company.
3. In the left panel, click on Members.
4. Click on the target company member and select the Telephony tab.
5. Scroll down to the Call recording field, and select the calls that will be recorded for the target company member: All calls, Internal calls only, External calls only or None (default option).
6. Click on Apply.