Manage My Subscriptions

This feature is available for End Customer with Administration role.

What is a subscription

Rainbow service plans offer a range of communication and collaboration services tailored to the diverse needs of businesses. They include features such as instant messaging, audio and video calls, video conferencing, file sharing, and integration with existing telephony systems. These service plans are available in several tiers, ranging from the free "Essential" plan to more advanced options like "Business" and "Enterprise," allowing companies to choose the plan that best suits their operational and budgetary requirements.

A subscription allows you to subscribe to a service plan, specifying a certain number of licenses and a billing mode, such as monthly or prepaid for 1, 3, or 5 years, along with renewal options, to manage

exact number of licenses required for your company over a given period. You can have multiple subscriptions under the same service plan. 

Depending on your subscription, you can add one or more available options.

Note: For more information about Rainbow service plans or options, consult the Features list. 

Manage My Subscription

• Computer

Open Subscriptions Status

As the administrator of the company (Administration role), you can view the subscriptions status of your company.

1. Open your administration Dashboard by clicking on the " Manage your Company" space in the left menu. 
2. In the "MY COMPANY" panel, click on the name of your company. 
3.  In the left panel, select the " Subscription" menu. The subscription management window is displayed.

This page allows you to view all subscriptions linked to your company. The page is divided into four sections:

• Services: Rainbow services (Hybrid or Hub - Business, Enterprise, Attendant) with a validity period (monthly or annual), and renewal possibility for annual subscriptions, if enabled.
  Subscriptions are organized by service plans to provide a comprehensive view of the subscribed services.
• Options: Rainbow options.
• Applications: Rainbow application. 
• Custom: free Alcatel-Lucent subscriptions and options.

All subscriptions information is displayed on subscription status page: 

• Services or options name.
• Current plan : monthly, 1 or 3 or 5 Years prepaid.
• Expiration date with information about renewal : no renewal (), renew one time (), renew earch time (), renew in monthly licenses (). 

Note: You can display all Members declared on the same subscription by selecting " Display members" in the contextual menu for a subscription. 

Note: You can display history of operations for a subscription by selecting " History" in the contextal menu for a subscription. The history of actions performed on the selected license is displayed: action ("Operation"), date ("When"), actor ("Done by"), and details.

Update My Subscriptions

Role required: As an administrator of your company, you can update subscriptions if your Business Partner has granted you the Rights to manage subscriptions. 

Note: Depending on your rights granted to you by the Business Partner, you can increase and/or decrease all licenses or just monthly licenses, change the renewal option, by selecting " Manage subscription" in the contextual menu for the subscription to update. For more information about how to update subscription, consult the article "Update Subscriptions".

Define the default license

The default license is assigned by default to new user.

1. Open the subscription status of your company or a customer company (see above).
   The default license is marked by a black solid star: .
2. To define another default license, check the star next to this license.

Note: To assign a license other than the default one, consult the articles "Manage members". 

Allocate license or Option to a member

Allocating a license or an option to a member of your enterprise is part of member management. The "Service" tab in the member's profile allows you to assign licenses or options from the available ones.

You can select a service (i.e., a subscription) for each user. A member can have multiple options but only one service.

When you allocate a service (subscription) to a member, a license from the subscription is consumed. Check the subscription status to verify the number of available licenses.

Note: For more information consult the articles "Manage members" and specifically the one concerning services, "Manage Company Member". 

Note: Export/import in bulk to manage company members and update allocated licenses. For more information about bulk provisinning, consult "Manage Company Members Using Bulk Provisionning".