Customize voice prompts

Configuration of voice prompts is performed from the voice prompt management window: see: Accessing the voice prompt management window.

Predefined voice prompts are available by default, and can be replaced by customized voice prompts in wav format: see: Customizing a voice prompt.

Once uploaded, customized voice prompts are automatically active, and played instead of the default ones.

The customized voice prompts can be deactivated, activated, removed (if inactive), repeated to callers (for authorized voice prompts) and downloaded locally: see: Managing voice prompts.

The predefined voice prompts can be also be repeated to callers (for authorized voice prompts) and downloaded locally.

The predefined and customized voice prompts can be played using the icon available next to their file name.

Accessing the voice prompt management window

1. From the Rainbow application, click on Manage your company in the left panel.
2. In the MY COMPANY panel, click on the name of your company.
3. In the left panel, click on Communication.
4. In the right panel of the window, click on the Voice prompts tab.

Customizing a voice prompt

To customize a voice prompt:

1. From the voice prompt management window, click on the target service tab (General tab for telephone services and attendant consoles).
   Example of General tab:
2. If the Member tab is selected, in the Member field, enter the first letters of the name or email address of the target member and select the member in the list of matching entries, then select the default voice prompt to customize. 
3. If another tab is selected, select the target service using filter options and click on Add.
4. Click on Browse and select the wav file to upload.
5. In the Usage field, select the voice prompt type.
6. Optionally, enter a description.
7. If available, select Repeat to repeat the customized voice prompt to callers as many times as they remain online.
8. Click on Upload.
   The uploaded voice prompt is displayed in the list with Customized type and active status (). The default voice prompt is automatically deactivated.
   Example of General tab:

Managing voice prompts

1. From the voice prompt management window, click on the target service tab (General tab for telephone services and attendant consoles).
2. From the voice prompt configuration panel, you can:
   • Switch back to the default voice prompt: move your mouse over the corresponding customized voice prompt, click on , and select Restore default. The default voice prompt status changes to active ().
   • Delete a customized voice prompt: move your mouse over the target customized voice prompt, click on , and select Delete (the customized voice prompt must be inactive).
   • Activate a customized voice prompt: move your mouse over the target customized voice prompt, click on , and select Activate. Its status changes to active ().
   • Download a customized voice prompt: move your mouse over the target customized voice prompt, click on , and select Download.
   • If available, repeat the customized voice prompt to callers as many times as they remain online: select the Repeat check box in front of the target customized voice prompt.

Tips: You can also perform the following operations for predefined voice prompts: Download or Repeat, if available.