Customize voice prompts

Default voice prompts are available for each Cloud PBX service. 

Each default voice prompt is associated to an audio file in wav format. with the exception of the Welcome voice prompt intended for the welcome services. For the latter, an audio file must be uploaded to Rainbow so that it can be used by the welcome services.

The default voice prompts can be replaced by customized voice prompts. Once configured, customized voice prompts are automatically active and played instead of the default ones.

Configuration of voice prompts is performed from the voice prompt management window. 

• The customized voice prompts can be activated, removed (if inactive), repeated to callers (for authorized voice prompts) and downloaded locally.
• The default voice prompts can be repeated to callers (for authorized voice prompts) and downloaded locally.

The default and customized voice prompts can be played using the icon available next to their file name.

Accessing the voice prompt management window

1. From the Rainbow application, click on Manage your company in the left panel.
2. In the MY COMPANY panel, click on the name of your company.
3. In the left panel, click on Communication.
4. In the right panel of the window, click on the Voice prompts tab.

Configuring a customized voice prompt

To configure a customized voice prompt:

1. From the voice prompt management window, click on the target service tab (General tab for telephone services and attendant consoles).
   Example of General tab:
2. If the Member tab is selected, in the Member field, enter the first letters of the name or email address of the target member and select the member in the list of matching entries, then select the default voice prompt to customize. 
3. If another tab is selected, select the target service using filter options and click on Add.
4. Click on Browse and select the wav file to upload.

5. In the Usage field, select the voice prompt type.

   Note: For welcome services, select any of the following:

   • Closed hours: If the customized voice prompt is used in the default calendar, where closing periods (time slots and/or specific days) have the same voice prompt, if selected as destination 
   • Custom prompt: If the customized voice prompt is used in a specific calendar, where closing periods (time slots and/or specific days) have their own voice prompt
6. Optionally, enter a description.
7. If available, select Repeat to repeat the customized voice prompt to callers as many times as they remain online.

8. Click on Upload.
   The uploaded voice prompt is displayed in the list with Customized type and active status (). The default voice prompt is automatically deactivated.

   Note: For welcome services, this only applies to the voice prompt with the usage set to Closed hours. For voice prompt with the usage set to Custom prompt, its status changes to active only when it is configured in a specific calendar for closing periods.

   
   Example of General tab:

For welcome services: uploading the welcome voice prompt

1. From the voice prompt management window, click on the Welcome tab.
2. Click on the default welcome voice prompt.
3. Click on Browse and select the wav file to upload.
4. Click on Upload.
5. Move your mouse over the active customized voice prompt, click on , and select Restore default. 
6. Click on Continue.
   The default welcome voice prompt is replaced by a customized welcome voice prompt and the status changes to active ().

Re-activating the default voice prompt

This operation consists in deactivating the active customized voice prompt that is played instead of the default voice prompt.

1. From the voice prompt management window, click on the target service tab.
2. Move your mouse over the active customized voice prompt, click on , and select Restore default. 
3. Click on Continue.
   The default voice prompt status changes to active ().

Activating a customized voice prompt

1. From the voice prompt management window, click on the target service tab.
2. Move your mouse over the target customized voice prompt, click on , and select Activate.
3. Click on Continue.
   The customized voice prompt status changes to active ().

Downloading a default/customized voice prompt

1. From the voice prompt management window, click on the target service tab.
2. Move your mouse over the target voice prompt, click on , and select Download.

Deleting a customized voice prompt

This operation is only possible if the customized voice prompt to be deleted is inactive.

1. From the voice prompt management window, click on the target service tab.
2. Move your mouse over the target customized voice prompt, click on , and select Delete.