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Configure the telephony settings of a company member

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Yves MAZURIER
  • Updated
This article allows administrators to configure the telephony settings for a given company member.

The telephony settings allow to:

  • Configure the telephone numbers and device of the company member
  • Configure the destination for call forwarding
  • Define when the company member is seen as busy for call distribution (after one call or two calls)
  • Configure the destination for call overflow
  • Configure voice mail notifications by e-mail
  • Customize voice prompts for voice mail notifications and call overflow
  • Change the current personal routine of the company member
  • Configure the outgoing call barring
  • Configure the Calling Line Identity (CLI) for outgoing calls
  • If enabled for Cloud PBX, configure call recording
  • If associated to a telephone device, configure tranfer mode when using speed dial keys
Note: Some telephony settings are also configured at Cloud PBX level: they apply to all the company members for which specfic settings are not configured. By default, at member level, these settings are set to Same as company, and can be modified. To know their initial configuration at Cloud PBX level, contact your reseller.

Configure the telephony settings for a company member

To configure the telephony settings for a company member:

  1. From the Rainbow application, click on Manage your company rainbow__icons_dashboard--filled.svg in the left panel.mceclip0.png
  2. In the MY COMPANY panel, click on the name of your company.
  3. In the left panel, click on Members, then Members tab in the right part of the window.
  4. Click on the target company member.
  5. In the pop-up window which opens, select the Telephony tab.
  6. Review/modify the following parameters:
    Phone information
    Equipment Display the name of the Cloud PBX associated to the company
    Extension number Select the internal extension number of the company member among listed available numbers
    Public number

    Select the public number of the company member among listed available public numbers.
    The public number is defined as WORK PHONE number in the My profile of company member.
    Device Associate a telephone device to the company member by selecting its MAC address and type
    Status Display the curent status of the associated telephone device
    Call forwarding
    Without condition

    Select:

    • No forward (default option): to disable call forwarding
    • Voicemail: to enable call forwarding to voice mail regardless of the state of the line
    • Internal number: to enable call forwarding to an internal number regardless of the state of the line
    • Welcome: to enable call forwarding to a welcome service regardless of the state of the line
    • Public number: to enable call forwarding to a public number regardless of the state of the line (canonical format is accepted) 
    When your line is busy

    Select:

    • To voice prompt: to play a voice prompt when the line is busy
    • Voicemail (default option): to enable call forwarding to voice mail when the line is busy
    • Internal number: to enable call forwarding to an internal number when the line is busy
    • Welcome: to enable call forwarding to a welcome service when the line is busy
    • Public number: to enable call forwarding to a public number when the line is busy (canonical format is accepted) 
    When you don't answer

    Select:

    • Voicemail (default option): To enable call forwarding to voice mail when the company member does not answer
    • Internal number: To enable call forwarding to an internal number when the company member does not answer
    • Welcome: to enable call forwarding to a welcome service when the company member does not answer
    • Public number: to enable call forwarding to a public number when the company member does not answer (canonical format is accepted) 
    Call distribution for members
    Distribution mode

    Select:

    • Monoline: the company member is seen as busy for call distribution after one call
    • Multiline: the company member is seen as busy for call distribution after two calls
    Personal routines
    Active routine

    Select the personal routine to apply to the company member. Change is immediate in the Rainbow application of company member (i.e. telephone bar)
    Overflow
    Busy / no reply call overflow

    Select:

    • To voicemail: to enable call overflow to voice mail when the company member is busy or does not answer
    • To voice prompt: to play a voice prompt when the company member is busy or does not answer
    No reply call overflow timeout

    If the Busy / no reply call overflow field is set to To voicemail, enter the ringing time before the call overflows to voice mail (20 seconds by default).
    Unavailable call overflow

    Select:

    • To voicemail: to enable call overflow to voice mail when the company member is unavailable
    • To voice prompt: to play a voice prompt when the company member is unavailable
    Voice prompts

    To play a customized voice prompt instead of the default one, select Customize and upload the new voice prompt:

    1. Select a voice prompt
    2. Click on Browse and select the wav file to upload
    3. In the Usage field, select the voice prompt type
    4. Optionally, enter a description
    5. Click on Upload

    The uploaded voice prompt is displayed in the list with Customized type and active status (Screenshot 2024-03-12 at 10-19-39 Rainbow by Alcatel-Lucent enterprise.png). The default voice prompt is automatically deactivated.

    Note: Size limits are:
    • Audio file must not exceed 4194304 bytes (4 MB).
    • Greeting file must not exceed 120 seconds.
    Voicemail
    Active email sending

    Select:

    • Email notification only: the company member will be notified of new messages by e-mail without voice prompt played
    • Email notification with voice message: the company member will be notified of new messages by e-mail with voice prompt played
    • No email notification: the company member will not be notified of new messages by e-mail
    Voicemail prompts

    To play a customized voice prompt instead of the default one, select Customize and upload the new voice prompt:

    1. Click on Browse and select the wav file to upload
    2. In the Usage field, select the voice prompt type
    3. Optionally, enter a description
    4. Click on Upload

    The uploaded voice prompt is displayed in the list with Customized type and active status (Screenshot 2024-03-12 at 10-19-39 Rainbow by Alcatel-Lucent enterprise.png). The default voice prompt is automatically deactivated.

    Note: Size limits are:
    • Audio file must not exceed 4194304 bytes (4 MB).
    • Greeting file must not exceed 120 seconds.
    Outbound call barring
    Allowed calls

    Select:

    • Intra PBX calls only: to forbid outgoing calls to the national and international numbers
    • National and intra PBX calls: to authorize outgoing calls to the national numbers only
    • International, national and intra PBX calls (default option): to authorize outgoing calls to the national and international numbers
    • If configured, a white list: to authorize outgoing calls to certain phone numbers
    Note: Internal calls between company members are always authorized.
    Blocked calls

    Select:

    • None (default option): to authorize outgoing calls to the surcharged numbers
    • Surcharged numbers: to forbid outgoing calls to the surcharged phone numbers
    • If configured, a black list: to forbid outgoing calls to certain phone numbers
    Caller ID for outbound calls
    Caller ID policy

    Select:

    • User public number: the public number of the company member will be used as default CLI for outgoing calls
    • Company phone number: the company phone number will be used as default CLI for outgoing calls
    • Other public number: another public number will be used as default CLI for outgoing calls.
      If selected, enter the appropriate public number in the corresponding field
    Selection of the outbound caller ID

    Select:

    • Allowed: to authorize the company member to select the CLI for outgoing calls
    • Not allowed: to forbid the company member to select the CLI for outgoing calls
    Selection of the company  phone number

    Select:

    • Allowed: to authorize the company member to select the company phone number as CLI for outbound calls
    • Not allowed: to forbid the company member to select the company phone number as CLI for outbound calls
    Call recording
    Activate call recording Select the calls that will be recorded for the company member
    Transfer mode
    Phone transfer mode

    This only applies for company members with their telephone device programmed with speed dial keys, and using these speed dial keys for call transfer.

    Select:

    • Attended transfer: in conversation with a party, the company member presses the speed dial key of the destination for call transfer. After the destination answered, the company member presses the transfer softkey. Transfer is complete
    • Blind transfer: in conversation with a party, the company member presses the speed dial key of the destination for call transfer. Call is immediately transferred before the destination answers
    • Select transfer mode: in conversation with a party, the company member presses the speed dial key of the destination for call transfer, then select the type of transfer
  7. Click on Apply.
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