This article allows to configure the member telephony settings for a company associated to a Cloud PBX.
Configuration of the telephony settings is performed from the member management window.
The telephony settings allow to:
- Configure the telephone numbers and device of the company member (i.e. phone information)
- Configure the destination for call forwarding
- Define the number of calls the company member can receive for call distribution (monoline or multiline)
- Change the current personal routine of the company member
- Configure the destination for call overflow
- Configure voice mail notifications by e-mail
- Configure the outgoing call barring
- Configure the Calling Line Identity (CLI) for outgoing calls
- If enabled for Cloud PBX, configure call recording
- If associated to a telephone device, configure transfer mode when using speed dial keys
Note: Some telephony settings are also configured at Cloud PBX level (for resellers only): they apply to all the company members for which specfic settings are not configured. By default, at member level, these settings are set to Same as company, and can be modified. To know their initial configuration at Cloud PBX level, contact your reseller.
Accessing the member management window
To configure the telephony settings for a company member:
- From the Rainbow application, click on Manage your company
in the left panel.
- In the MY COMPANY panel, click on the name of your company.
- In the left panel, click on Members, then Members tab in the right part of the window.
- Click on the target company member.
- In the pop-up window which opens, select the Telephony tab.
Configuring phone information
From the member management window, review/modify the following parameters:
| Equipment | Display the name of the Cloud PBX associated to the company |
| Extension number | Select the internal extension number of the company member among listed available numbers |
| Public number | Select the primary public number of the company member among listed available public numbers. The primary public number is defined as WORK PHONE number in the My profile of company member. |
| Secondary public numbers | Displays all secondary public numbers of the company members. Up to four secondary public numbers can be configured for the company members. |
| Device | Associate a telephone device to the company member by selecting its MAC address or IPEI and type |
| Status | Display the curent status of the associated telephone device |
Example:
Configuring call forwarding
From the member management window, review/modify the following parameters:
| Without condition | Select:
|
| When your line is busy | Select:
|
| When you don't answer | Select:
|
Configuring call distribution
From the member management window, review/modify the following parameter:
| Distribution mode | Select:
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Configuring personal routine
From the member management window, review/modify the following parameter:
| Active routine | Select the personal routine to apply to the company member. Change is immediate in the Rainbow application of company member (i.e. telephone bar) |
Example of active routine set to On break:
Configuring call overflow
From the member management window, review/modify the following parameters:
| Busy / no reply call overflow | Select:
|
| No reply call overflow timeout | If the Busy / no reply call overflow field is set to To voicemail, enter the ringing time before the call overflows to voice mail (20 seconds by default). |
| Unavailable call overflow | Select:
|
| Voice prompts | To play a customized voice prompt instead of the default one, select Customize and upload the new voice prompt:
The uploaded voice prompt is displayed in the list with Customized type and active status ( Note: Size limits are:
|
Configuring voice mail
From the member management window, review/modify the following parameters:
| Active email sending | Select:
|
| Voicemail prompts | To play a customized voice prompt instead of the default one, select Customize and upload the new voice prompt:
The uploaded voice prompt is displayed in the list with Customized type and active status ( Note: Size limits are:
|
Configuring outgoing call barring
From the member management window, review/modify the following parameters:
| Allowed calls |
Select:
Note: Internal calls between company members
are always authorized.
|
| Blocked calls |
Select:
|
Configuring CLI for outgoing calls
From the member management window, review/modify the following parameters:
| Caller ID policy | Select:
|
| Selection of the outbound caller ID | Select:
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| Selection of the company phone number | Select:
|
Configuring call recording
From the member management window, review/modify the following parameters:
| Activate call recording | Select the calls that will be recorded for the company member: All calls, External calls only, Internal calls only or None (default option). |
Configuring transfer mode
From the member management window, review/modify the following parameters:
| Phone transfer mode |
This only applies for company members with their telephone device programmed with speed dial keys, and using these speed dial keys for call transfer. Select:
|