This article allows to configure the member telephony settings for a company associated to a Cloud PBX.
Configuration of the telephony settings is performed from the member management window.
The telephony settings allow to:
- Configure the telephone numbers and device of the company member (i.e. phone information)
- Configure the destination for call forwarding
- Define the number of calls the company member can receive for call distribution (monoline or multiline)
- Change the current personal routine of the company member
- Configure the destination for call overflow
- Configure voice mail notifications by e-mail
- Configure the outgoing call barring
- Configure the Calling Line Identity (CLI) for outgoing calls
- If enabled for Cloud PBX, configure call recording
- If associated to a telephone device, configure transfer mode when using speed dial keys
Note: Some telephony settings are also configured at Cloud PBX level (for resellers only): they apply to all the company members for which specfic settings are not configured. By default, at member level, these settings are set to Same as company, and can be modified. To know their initial configuration at Cloud PBX level, contact your reseller.
Accessing the member management window
To configure the telephony settings for a company member:
- From the Rainbow application, click on Manage your company
in the left panel.
- In the MY COMPANY panel, click on the name of your company.
- In the left panel, click on Members, then Members tab in the right part of the window.
- Click on the target company member.
- In the pop-up window which opens, select the Telephony tab.
Configuring phone information
From the member management window, review/modify the following parameters:
|
Equipment
|
Display the name of the Cloud PBX associated to the company |
| Extension number |
Select the internal extension number of the company member among listed available numbers |
| Public number |
Select the public number of the company member among listed available public numbers.
The public number is defined as WORK PHONE number in the My profile of company member.
|
| Device |
Associate a telephone device to the company member by selecting its MAC address or IPEI and type |
| Status |
Display the curent status of the associated telephone device |
Example:
Configuring call forwarding
From the member management window, review/modify the following parameters:
| Without condition |
Select:
- No forward (default option): to disable call forwarding
- Voicemail: to enable call forwarding to voice mail regardless of the state of the line
- Internal number: to enable call forwarding to an internal number regardless of the state of the line
- Welcome: to enable call forwarding to a welcome service regardless of the state of the line
- Public number: to enable call forwarding to a public number regardless of the state of the line (canonical format is accepted)
|
| When your line is busy |
Select:
- To voice prompt: to play a voice prompt when the line is busy
- Voicemail (default option): to enable call forwarding to voice mail when the line is busy
- Internal number: to enable call forwarding to an internal number when the line is busy
- Welcome: to enable call forwarding to a welcome service when the line is busy
- Public number: to enable call forwarding to a public number when the line is busy (canonical format is accepted)
|
| When you don't answer |
Select:
- Voicemail (default option): To enable call forwarding to voice mail when the company member does not answer
- Internal number: To enable call forwarding to an internal number when the company member does not answer
- Welcome: to enable call forwarding to a welcome service when the company member does not answer
- Public number: to enable call forwarding to a public number when the company member does not answer (canonical format is accepted)
|
Configuring call distribution
From the member management window, review/modify the following parameter:
| Distribution mode |
Select:
- Monoline: the company member can receive only one call for call distribution
- Multiline: the company member can receive up to two calls for call distribution
- Multiline +: the company member can receive up to three calls (if Business user) or five calls (if Enterprise user)
|
Configuring personal routine
From the member management window, review/modify the following parameter:
| Active routine |
Select the personal routine to apply to the company member. Change is immediate in the Rainbow application of company member (i.e. telephone bar)
|
Example of active routine set to On break:
Configuring call overflow
From the member management window, review/modify the following parameters:
| Busy / no reply call overflow |
Select:
- To voicemail: to enable call overflow to voice mail when the company member is busy or does not answer
- To voice prompt: to play a voice prompt when the company member is busy or does not answer
|
| No reply call overflow timeout |
If the Busy / no reply call overflow field is set to To voicemail, enter the ringing time before the call overflows to voice mail (20 seconds by default).
|
| Unavailable call overflow |
Select:
- To voicemail: to enable call overflow to voice mail when the company member is unavailable
- To voice prompt: to play a voice prompt when the company member is unavailable
|
| Voice prompts |
To play a customized voice prompt instead of the default one, select Customize and upload the new voice prompt:
- Select a voice prompt
- Click on Browse and select the wav file to upload
- In the Usage field, select the voice prompt type
- Optionally, enter a description
- Click on Upload
The uploaded voice prompt is displayed in the list with Customized type and active status ( ). The default voice prompt is automatically deactivated.
Note: Size limits are:
- Audio file must not exceed 4194304 bytes (4 MB).
- Greeting file must not exceed 120 seconds.
|
Configuring voice mail
From the member management window, review/modify the following parameters:
| Active email sending |
Select:
- Email notification only: the company member will be notified of new messages by e-mail without voice prompt played
- Email notification with voice message: the company member will be notified of new messages by e-mail with voice prompt played
- No email notification (default option): the company member will not be notified of new messages by e-mail
|
| Voicemail prompts |
To play a customized voice prompt instead of the default one, select Customize and upload the new voice prompt:
- Click on Browse and select the wav file to upload
- In the Usage field, select the voice prompt type
- Optionally, enter a description
- Click on Upload
The uploaded voice prompt is displayed in the list with Customized type and active status (). The default voice prompt is automatically deactivated.
Note: Size limits are:
- Audio file must not exceed 4194304 bytes (4 MB).
- Greeting file must not exceed 120 seconds.
|
Configuring outgoing call barring
From the member management window, review/modify the following parameters:
| Allowed calls |
Select:
- Intra PBX calls only: to forbid outgoing calls to the national and international numbers
- National and intra PBX calls: to authorize outgoing calls to the national numbers only
- International, national and intra PBX calls (default option): to authorize outgoing calls to the national and international numbers
- If configured, a white list: to authorize outgoing calls to certain phone numbers
Note: Internal calls between company members are always authorized.
|
| Blocked calls |
Select:
- None (default option): to authorize outgoing calls to the surcharged numbers
- Surcharged numbers: to forbid outgoing calls to the surcharged phone numbers
- If configured, a black list: to forbid outgoing calls to certain phone numbers
|
Configuring CLI for outgoing calls
From the member management window, review/modify the following parameters:
| Caller ID policy |
Select:
- User public number: the public number of the company member will be used as default CLI for outgoing calls
- Company phone number: the company phone number will be used as default CLI for outgoing calls
- Other public number: another public number will be used as default CLI for outgoing calls.
If selected, enter the appropriate public number in the corresponding field
|
| Selection of the outbound caller ID |
Select:
- Allowed: to authorize the company member to select the CLI for outgoing calls
- Not allowed: to forbid the company member to select the CLI for outgoing calls
|
| Selection of the company phone number |
Select:
- Allowed: to authorize the company member to select the company phone number as CLI for outbound calls
- Not allowed: to forbid the company member to select the company phone number as CLI for outbound calls
|
Configuring call recording
From the member management window, review/modify the following parameters:
| Activate call recording |
Select the calls that will be recorded for the company member: All calls, External calls only, Internal calls only or None (default option). |
Configuring transfer mode
From the member management window, review/modify the following parameters:
| Phone transfer mode |
This only applies for company members with their telephone device programmed with speed dial keys, and using these speed dial keys for call transfer.
Select:
- Attended transfer: in conversation with a party, the company member presses the speed dial key of the destination for call transfer. After the destination answered, the company member presses the transfer softkey. Transfer is complete
- Blind transfer: in conversation with a party, the company member presses the speed dial key of the destination for call transfer. Call is immediately transferred before the destination answers
- Select transfer type: in conversation with a party, the company member presses the speed dial key of the destination for call transfer, then select the type of transfer
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