The mutual aid supervision group enables to help each other take calls that colleagues can't answer. As a supervisor, you will be notified of telephone calls to supervised users, and will be able to answer them! You can supervise two types of group: - Standard groups, whose user list is permanently fixed. - Mutual aid supervision group, which add the possibility for members to join or leave the group as needed. You can also exit or re-enter a supervisee when using the Rainbow Attendant version and given access to the feature. The mutual aid supervision group gives you more flexibility for the management of your calls!