This article allows company administrators to configure the settings of their company members.
Give greater control over Rainbow features users have access to thanks to user profiles. Define and manage what different user types can see and do in applications, so they can perform their business tasks more efficiently.
Five predefined profiles are available:
- Collaboration, full featured
- Collaboration, without video
- Microsoft Teams telephony only
- Telephony
- Telephony and Rainbow audio
- ...As well as a custom profile.
You can apply a profile to all users of the company or to a group of users.
Create as many user profiles you need based on user types. When you create a new profile, you can decide to make it the default profile for your company (only users with the company's default profile will be updated with this new profile).
Predefined Profiles
Predefined Profiles
Collaboration, full featured
Users with this profile can communicate and collaborate using all the features provided by Rainbow. Users with the "Same as company" profile also inherit the feature level of this profile.
Collaboration, without video
Users with this profile can communicate with audio (Rainbow calls, calls via the enterprise telephony system), share content, chat(individual or group), participate in meetings and have a personal file storage. However, there is no video and news channels.
Microsoft Teams telephony only
This profile is designed for organizations that integrate Rainbow's telephony services directly into Microsoft Teams. User with this profile can make and receive calls within the Teams interface while leveraging Rainbow's telephony infrastructure.
Telephony
Users with this profile can make calls through the enterprise telephony system (individual calls and three-way conference, via a phone set or Internet). This profile does not allow users to make Rainbow audio and video calls, share content, chat (individual or group), participate in meetings, have a persona file storage, or follow news channels.
Telephony and Rainbow audio
Users with this profile can make calls through the enterprise telephony system (individual calls and three-way conference, via a phone set or Internet) or make Rainbow audio calls (individual calls). This profile does not allow users to make Rainbow video calls, share content, chat (individual or group), participate in meetings, have a personal file storage, or follow new channels.
Set up a default profile for the company
- Open your administration Dashboard by clicking on the "
Manage your Company" space in the left menu.
- In the "MY COMPANY" panel, click on the
name of your company.
- Select the "Profiles" tab in the "
Members" section.
- Select one of the profiles from the drop-down menu under "Select a user profile".
- Click '
Apply' at the top right of the page.
- Select "Yes" at the "Change default profile?" pop-out.
Create a custom user profiles
- Open your administration Dashboard by clicking on the "
- In the "MY COMPANY" panel, click on the
- Select the "Profiles" tab in the "
- Select "+ Create a profile" from the drop-down menu under "Select a user profile".
- Enter the "Profile name".
- Configure the settings for each Rainbow features.
- When you have finished, click '
- If you want this custom user profile to be the Default profile for your company, click Yes. If you click No, you can apply this custom profile to specific users from the "Members" tab.
Tips: If you want to start all over again, click on ' Reset all fields'. But be careful, you will lose your settings!
Re-editing a customised profile
- Select the customised profile from the drop-down menu under "Select a user profile".
- When you have finished editing, click '
- When you modify an existing profile, you can decide to make it the Default profile for your company (only users with the company's default profile will be updated with this profile).
Delete a custom user profile
Delete a user profile you have created if you no longer need it. The company's default profile will automatically be reassigned to users whose profile have been deleted.
- Open your administration Dashboard by clicking on the "
- In the "MY COMPANY" panel, click on the
- Select the "Profiles" tab in the "
- Select the customised profile from the drop-down menu under "Select a user profile".
- Click on "
Delete" next to your profile name and confirm the deletion.
Note: The Default profile defined for the company cannot be deleted, you must assign another profile first.
Description of rights for each Rainbow feature
GRANTING THE RIGHT TO RAINBOW FEATURES
Messaging
- Edit and send messages in conversations: when authorized, you will be able to use chat in one-on-one or group conversations, search for text messages, or share files in conversations.
- Use animated GIFs in conversations: when authorized, you will be able to send animated GIFs in conversations. -Send read receipts in individual conversations: when not authorized, message status will not be displayed.
- Send read receipts in individual conversations: when authorized, you will be able to send or withhold read receipts in one-on-one conversations.
- Chat notification duration: you can set the duration of the notification display time.
- Use animated GIFs in conversations: when authorized, you will be able to send animated GIFs in conversations. -Send read receipts in individual conversations: when not authorized, message status will not be displayed.
- Send read receipts in individual conversations: when authorized, you will be able to send or withhold read receipts in one-on-one conversations.
- Chat notification duration: you can set the duration of the notification display time.
Telephony and Unified Communication
- Microsoft Teams user: when authorized, you will be able to use Rainbow as a companion application to Microsoft Teams.
- Use Softphone mode: when authorized, you will be able to use the Rainbow interface to handle your phone calls directly via a softphone. Select "Forced" to enforce Softphone mode to all users with this profile
- Use IP audio (Rainbow call) in individual or multi-party conversations: when authorized, you will be able to start/receive Rainbow calls and join web conferences.
- Use IP video in individual or multi-party conversations: when authorized, you will be able to add your video in conversations.
- Call a participant using a phone number: the addition of a PBX call from a P2P Rainbow call or a bubble can be decided for each user by defining a new barring option in the profiles. The values can be: Allowed for all numbers allowed/ Internal / National / Not allowed.
- Allow Other phone mode : when authorized, users will be able to use Other phone mode.
- Allow Computer Mode (VoIP): when authorized, users will be able to use Computer Mode such as Web call.
- Use Softphone mode: when authorized, you will be able to use the Rainbow interface to handle your phone calls directly via a softphone. Select "Forced" to enforce Softphone mode to all users with this profile
- Use IP audio (Rainbow call) in individual or multi-party conversations: when authorized, you will be able to start/receive Rainbow calls and join web conferences.
- Use IP video in individual or multi-party conversations: when authorized, you will be able to add your video in conversations.
- Call a participant using a phone number: the addition of a PBX call from a P2P Rainbow call or a bubble can be decided for each user by defining a new barring option in the profiles. The values can be: Allowed for all numbers allowed/ Internal / National / Not allowed.
- Allow Other phone mode : when authorized, users will be able to use Other phone mode.
- Allow Computer Mode (VoIP): when authorized, users will be able to use Computer Mode such as Web call.
Screen and application sharing
- Use screen sharing capabilities on one to one conversation or conference : when authorized, you will be able to use the screen sharing capability. If audio IP and video IP are disabled, the user will be able to use the share screen feature only on one to one conversations.
File sharing
- Access and use Rainbow personal storage space: when authorized, you will be able to upload/download files from/to the personal storage space.
- Share or transfer files: when authorized, you will be able to share or transfer files in conversations, channels and to your Rainbow personal storage space.
- Share or transfer files: when authorized, you will be able to share or transfer files in conversations, channels and to your Rainbow personal storage space.
Bubble
- Create, use and join bubbles (group chat and web conferences): when authorized, you will be able to create and join bubbles, join web conferences, search for bubbles, or share files in bubbles.
- See speaking time statistics: when you do not authorize bubble creation, use, or join, bubble statistics will also be automatically disabled.
- See speaking time statistics: when you do not authorize bubble creation, use, or join, bubble statistics will also be automatically disabled.
Recording
- Record peer-to-peer conversations: when authorized, you will be able to start a recording in a one-on-one conversation.
- Record conferences: when authorized, you will be able to record in Web conference.
- Record conferences: when authorized, you will be able to record in Web conference.
Channel
- Create, use and join channels: when authorized, you will be able to create and join channels, search for channels, or share files in channels.
Task
- Create and use tasks: when authorized, you will be able to create, assign, or manage tasks within Rainbow.
Profile&Settings
- Add or change personal information: when authorized, you will be able to modify your profile information (however, avatar can be changed).
- Change name (title, last name, first name, nickname): when authorized, you will be able to change your personal information (title, first name, last name, nickname, job title).
- Change application settings: when authorized, you will be able to change some general settings.
- Change telephony settings: when authorized, you will be able to change your telephony settings.
- Change name (title, last name, first name, nickname): when authorized, you will be able to change your personal information (title, first name, last name, nickname, job title).
- Change application settings: when authorized, you will be able to change some general settings.
- Change telephony settings: when authorized, you will be able to change your telephony settings.
Presence
- Change presence information: when authorized, you will be able to change your presence information manually.
- Use the 'invisible' presence state: when authorized, you will be able to use the 'Invisible' presence state, which allows you to appear offline to other users while still being connected and using Rainbow.
- Use the 'invisible' presence state: when authorized, you will be able to use the 'Invisible' presence state, which allows you to appear offline to other users while still being connected and using Rainbow.
What's new and Training
- Access the What's new: when authorized, What's new space is displayed in the left bar.
- Access the training area: when authorized, E-learning spaces are displayed in the left bar.
- Earn badges to track your progress: when authorized, E-learning space will display your progress.
Help and support
- Access the Help Center: when authorized, "Help center" is displayed in the "Help and support" option in the menu.
- Access the FAQ: when authorized, "FAQ" is displayed in the "Help and support" option in the menu.
- Send anomaly report: when authorized, you will be able to send anomaly reports to the Rainbow support team in case of technical issues or unexpected behavior. This feature helps identify and resolve problems by sharing diagnostic data.
- Use the configuration tester: when authorized, you will be able to use the configuration tester tool, which checks the network and system settings to ensure optimal Rainbow performance.
- Access the FAQ: when authorized, "FAQ" is displayed in the "Help and support" option in the menu.
- Send anomaly report: when authorized, you will be able to send anomaly reports to the Rainbow support team in case of technical issues or unexpected behavior. This feature helps identify and resolve problems by sharing diagnostic data.
- Use the configuration tester: when authorized, you will be able to use the configuration tester tool, which checks the network and system settings to ensure optimal Rainbow performance.
Rainbow Applications
- Access the download of the Rainbow App: when authorized, "Download the Rainbow App" is displayed in the menu.
- Access the Rainbow Store: when authorized, "Rainbow Store" is displayed in the menu.
- Access the Rainbow Store: when authorized, "Rainbow Store" is displayed in the menu.